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NiCE Analyst Summit, 2025: Accelerating the Shift to AI-First Experience Orchestration

Publisher IDC
Published Nov 26, 2025
Length 4 Pages
SKU # IDC20611063

Description

This IDC Market Note examines NiCE, which is transitioning from a CCaaS provider into an AI-first customer experience leader that focuses on speed, authenticity, and human-centric innovation. Its CXone Mpower platform and Cognigy integration enable dynamic, AI-driven orchestration of enterprise workflows. IDC views this evolution as timely and strategic, positioning NiCE to lead in AI-powered CX while empowering human-AI collaboration and addressing the needs of data-sensitive industries.

Table of Contents

4 Pages

Executive Snapshot

In This Market Note

Leadership Vision and Strategic Priorities

AI-First Transformation and Platform Evolution

Global Growth and European Sovereignty Advantage

Human-AI Collaboration and Workforce Transformation

IDC’s Point of View

Strategic Direction and Leadership Clarity

AI as the New Orchestrator of Experience

Data Sovereignty and Market Differentiation

Human-AI Symbiosis: The Future of Work

IDC Outlook

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