Managed SPs: How Governance Is Central to Provisioning Managed Cloud Services in a Multicloud World

This IDC Market Perspective discusses how governance is central to provisioning managed cloud services in a multicloud world. Factors that are driving managed SPs to incorporate a robust governance structure in supporting enterprise use of managed cloud services involve the need for managed SPs to deliver on the value of cloud services, ensure meeting business and technology objectives, optimize all IT and cloud resources, mitigate risks, control client relationships, shift to an operationally driven culture and position as business centric.“Shifts in technology requirements, changing enterprise sourcing strategies for services, a much more volatile geopolitical landscape, and increased risks are all placing more pressure on managed SPs to invest heavily in building a robust, end-to-end governance structure that can meet client needs as well as ensure that managed SPs can provide value in the longer term and maintain competitive advantage,” says David Tapper, program VP, Outsourcing and Managed Cloud Services at IDC. “Investments that managed SPs must make to ensure that they can effectively provide robust governance involve driving fundamental changes in culture from project based to operationally driven, shifting brand perception to business-centric service delivery via a business operations center, creating a centralized organization with federated capabilities, implementing a multicloud platform that supports an integrated digital services supply chain, highlighting the ability to support matrix management and multicloud operations, and developing an end-to-end risk management function.”