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The Journey to Invisible Government Bureaucracy

Publisher IDC
Published Feb 14, 2024
Length 10 Pages
SKU # IDC18540125

Description

The Journey to Invisible Government Bureaucracy


This IDC Perspective discusses the concept of invisible bureaucracy, with a focus on making government services more people-centric through technological advancements. It explores the transformation of government services and the challenges faced, as well as the potential benefits of "invisible" government bureaucracy. The report also investigates various strategies for achieving this vision, including building a holistic view of people and businesses, scaling cognitive processes, ensuring accessibility, investing in trust services, and expanding collaboration with third parties."Making government bureaucracy invisible means embracing technology-powered innovation to drive proactive operations and deliver seamless services for empowered people and businesses." — Research Director Max Claps, IDC EMEA Government Insights

Please Note: Extended description available upon request.

Table of Contents

10 Pages
Executive Snapshot
Situation Overview
The Invisible Bureaucracy Vision: Reimagining Service Delivery, Operating, and Trust Models
The Road to Invisible Bureaucracy
Building a Holistic View of People, Businesses, and Communities
Scaling Cognitive Systems and Processes
Designing and Delivering People-Centric Experience Journeys
Ensuring Accessibility and Inclusion for All
Investing in Next-Generation Trust Services
Expanding Collaboration with Third Parties
Advice for the Technology Buyer
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Related Research
Synopsis

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