Report cover image

Integrated UC–CE Solutions Present Meaningful Growth Opportunities

Publisher IDC
Published Jun 05, 2025
Length 7 Pages
SKU # IDC20068552

Description

This IDC Market Perspective discusses how integrated unified communications (UC) and customer engagement (CE) solutions can create new revenue growth and marketing appeal for UC&C vendors. The integrated UC–CE market segment is rapidly growing and presents four key opportunities for vendors — market expansion, increased ARPUs, accelerated cloud migration, and differentiation through AI. "Integrated UC–CE solutions are revolutionizing business communications," says Jitesh Gera, research manager, Worldwide Unified Communications and Collaboration at IDC. "These solutions offer unique opportunities for rapid growth through market expansion, increased ARPUs, accelerated cloud migration, and AI-based differentiation."

Table of Contents

7 Pages

Executive Snapshot

New Market Developments and Dynamics

Introduction

Industry Dynamics

Market Expansion

Increased ARPU

Accelerated Cloud Migration

Differentiation Through AI

Advice for the Technology Supplier

Learn More

Related Research

Synopsis

Search Inside Report

Pricing

Currency Rates
How Do Licenses Work?

How Do Licenses Work?

The primary function of a report license is to define how many people within a company are authorized to use the purchased report. This is separate to how a report might be delivered. Unless specifically identified otherwise, the purchase option is Single User. Below is a helpful description of that license, along with a sampling of others most commonly offered.

  • This license allows only one user to have access to and to use/read the report. It is not one user at a time or one user group; it is an individual who will be reading and utilizing the report.

  • This license allows for the entire purchasing company to read and use the report. This is the license level that would allow for a report to be placed on an internal company shared drive for access by all employees of that direct company. This license does not extend to parent or sister company use.

  • This license is designed to allow an entire department within a company full access to a report. The departmental license is a great option for companies that have more than one location and the department is spread out all over the country/world

  • This license is for companies that have one location where they want the report to be accessible by all employees within that physical location.

  • This is the most flexible of the licensing options. Some publishers will allow you to get a license for a preset number of people (typically 5). These licenses are ideal for small work groups.

License options are at the discretion of each publisher. As such, not all licenses indicated above are available for every product. If you are uncertain of the best license for your needs or would like a license that is not proactively available, please contact us and we will be happy to assist.

Head shot

Questions or Comments?

Our team has the ability to search within reports to verify it suits your needs. We can also help maximize your budget by finding sections of reports you can purchase.
Chat Now
Contact Us