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IDC PeerScape: Practices to Augment and Support Frontline Workers in the Future of Work

Publisher IDC
Published Jun 14, 2024
Length 6 Pages
SKU # IDC18893927

Description

IDC PeerScape: Practices to Augment and Support Frontline Workers in the Future of Work


The IDC PeerScape highlights best practices that support and augment frontline workers across Europe. It emphasizes the importance of providing appropriate digital devices, leveraging automation, and using technologies that enhance worker capabilities, ensure safety, and provide access to training. These practices aim to bridge the gap between frontline workers and the digital resources of their organizations."Frontline workers are often left behind in the workspace. Over the years, they have seen minor augmentation from technologies, resulting in a divide in the ways that desk-based workers and workers in the field, in the shop floor, or on the move — such as drivers — work. Today, empowering frontline workers with digital tools is not just an upgrade; it revolutionizes how they connect, work, and thrive," said Erica Spinoni, senior research analyst for European Future of Work and Digital Business.

Please Note: Extended description available upon request.

Table of Contents

6 Pages
IDC PeerScape Figure
Executive Summary
Peer Insights
Practice 1: Ensure Frontline Worker Connectedness with Organization's Asset and Resources
Challenge
Example
Guidance
Practice 2: Reduce Health and Safety Hazards with Automation and Machinery Central Control Rooms
Challenge
Example
Guidance
Practice 3: Augment Frontline Worker Physical Capabilities to Reduce Injuries in Carrying Weights
Challenge
Example
Guidance
Practice 4: Ensure Real-Time Learning on the Job and Assistance with Smart Glasses
Challenge
Example
Guidance

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