This IDC PeerScape examines how leading organizations best work with AI vendors, what criteria they use to select a partner, how they measure success, and what gains they have realized.“To achieve success, organizations should truly view an AI vendor as a full partner, not just as a service provider,” says David Weldon, adjunct research advisor with IDC’s IT Executive Programs (IEP). “As with any partnership, the best relationships are built on a foundation of open communication and shared objectives.”
IDC PeerScape Figure
Executive Summary
Peer Insights
Practice 1: Target AI Implementations If They Align with Core Business Objectives, Provide Measurable Value, and Can Be Deployed Responsibly
Challenge
Examples
Fox Rothschild
Parkland
The Cult Branding Company
Guidance
Practice 2: Focus on How a Vendor Can Provide Strategic Guidance on AI Adoption, Help Identify High-Impact Use Cases, and Offer Domain-Specific Expertise
Challenge
Examples
Fox Rothschild
Parkland
Carnegie Mellon University
Guidance
Practice 3: Adopt Key Performance Indicators That Track Technical Reliability, Ethical Compliance, Security, and Overall Impact on the Business
Challenge
Examples
Fox Rothschild
Parkland
Carnegie Mellon
Guidance
Practice 4: Approach AI Adoption as a Long-Term Strategy, Understanding That Both Good and Bad Vendor Experiences Along the Way Help Define Success
Challenge
Examples
Fox Rothschild
Parkland
The Cult Branding Company
Guidance
Research Assistance
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