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IDC PeerScape: Practices for AI Vendor Partnerships

Publisher IDC
Published Apr 23, 2025
Length 14 Pages
SKU # IDC19991529

Description

This IDC PeerScape examines how leading organizations best work with AI vendors, what criteria they use to select a partner, how they measure success, and what gains they have realized.“To achieve success, organizations should truly view an AI vendor as a full partner, not just as a service provider,” says David Weldon, adjunct research advisor with IDC’s IT Executive Programs (IEP). “As with any partnership, the best relationships are built on a foundation of open communication and shared objectives.”

Table of Contents

14 Pages

IDC PeerScape Figure

Executive Summary

Peer Insights

Practice 1: Target AI Implementations If They Align with Core Business Objectives, Provide Measurable Value, and Can Be Deployed Responsibly

Challenge

Examples

Fox Rothschild

Parkland

The Cult Branding Company

Guidance

Practice 2: Focus on How a Vendor Can Provide Strategic Guidance on AI Adoption, Help Identify High-Impact Use Cases, and Offer Domain-Specific Expertise

Challenge

Examples

Fox Rothschild

Parkland

Carnegie Mellon University

Guidance

Practice 3: Adopt Key Performance Indicators That Track Technical Reliability, Ethical Compliance, Security, and Overall Impact on the Business

Challenge

Examples

Fox Rothschild

Parkland

Carnegie Mellon

Guidance

Practice 4: Approach AI Adoption as a Long-Term Strategy, Understanding That Both Good and Bad Vendor Experiences Along the Way Help Define Success

Challenge

Examples

Fox Rothschild

Parkland

The Cult Branding Company

Guidance

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