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IDC PeerScape: Peer Insights to Adopt Experience-Orchestrated Applications

Publisher IDC
Published Jun 06, 2024
Length 8 Pages
SKU # IDC18850909

Description

IDC PeerScape: Peer Insights to Adopt Experience-Orchestrated Applications


This IDC PeerScape describes three practices to help organizations address these challenges, accelerating adoption and improving value realization for X-O applications."X-O applications can deliver a seamless experience, even when the user's needs traverse multiple systems, processes, and even companies," says Elaina Stergiades, research director, IT Service Strategies for Proactive Customer Success. "In a world with AI everywhere, organizations will rely on X-O applications to drive experience as a key competitive differentiator. These three practice areas can help accelerate adoption and value realization for X-O applications, achieving the desired outcomes and objectives across complex, diverse ecosystems."

Please Note: Extended description available upon request.

Table of Contents

8 Pages
IDC PeerScape Figure
Executive Summary
Peer Insights
Practice 1: Identify the Principal Stakeholders Throughout Your Ecosystem and Align Success Metrics Accordingly
Challenge
Examples
Screwfix
IBM
Staffing Solutions Business
VISO TRUST
Guidance
Practice 2: Establish an Ongoing Program Focused on Tracking the Quality and Performance of X-O Applications Across the Ecosystem
Challenge
Examples
Staffing Solutions Business
Ada
Guidance
Practice 3: Prioritize the People and Process Change Management That Will Be Necessary to Realize the Value of X-O Applications
Challenge
Dell Technologies
Staffing Solutions Business
Guidance

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