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IDC PeerScape: Lessons Learned from Implementing Conversational AI

Publisher IDC
Published Jun 30, 2022
Length 6 Pages
SKU # IDC17287460

Description

IDC PeerScape: Lessons Learned from Implementing Conversational AI

This IDC PeerScape discusses best practices for businesses implementing conversational AI, collected from organizations that are using conversational AI for internal and external self-service use cases. "As conversational AI has entered mainstream use, organizations that are just starting out on their journey can benefit from the experience of those that have been implementing this technology for the past few years," said Hayley Sutherland, research manager, Conversational AI and Intelligent Knowledge Discovery at IDC. "From processes to resources to key technical capabilities, these lessons learned can help other businesses get the most value out of conversational AI."

Please Note: Extended description available upon request.

Table of Contents

6 Pages
IDC PeerScape Figure
Executive Summary
Peer Insights
Practice 1: Start with a Minimum Valuable Application — Then Expand
Challenge
Example
Corning Credit Union
Guidance
Practice 2: Commit Resources Early to Leverage the Strengths of Both Humans and AI
Challenge
Examples
Corning Credit Union
American Specialty Health
Guidance
Practice 3: Consider Conversational AI Deployments in the Context of the Overall User Experience
Challenge
Example
Helpline
Guidance
Learn More
Related Research

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