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IDC PeerScape: Best Practices for Scaling Automation with a Center of Excellence

Publisher IDC
Published Dec 19, 2023
Length 9 Pages
SKU # IDC18395952

Description

IDC PeerScape: Best Practices for Scaling Automation with a Center of Excellence


This IDC PeerScape explores the best practices that large organizations in Europe are following to build scalable and agile COEs that support automation. The document identifies three best practices that organizations can use to either set up a COE or introduce changes that support scalable automation.The best practices presented are interconnected and supplement each other. For example, a COE operational strategy cannot be executed if it is not strategically aligned with the business. At the same time, such a strategy should be flexible and follow its own development model."Scalable automation must be flexible and backed by strong governance structures and expert knowledge. In the next cycle of automation fueled by AI adoption, organizations should accumulate expertise within the COE but not limit its operational use. With flexible approaches, the COE could engage more employees in automation while governing automation processes and scaling digital initiatives." — Elena Semenovskaia, research director, IDC

Please Note: Extended description available upon request.

Table of Contents

9 Pages
IDC PeerScape Figure
Executive Summary
Peer Insights
Practice 1: Build a COE as Part of an Organizational Strategy and Support Strategic Alignment with the Business
Challenge
Examples
Deloitte
Hapag-Lloyd
Guidance
Practice 2: Constantly Review the COE Operating Model and Be Ready for Changes
Challenge
Examples
Deloitte
Credit Suisse
Hapag-Lloyd
Guidance
Practice 3: Expand COE Functions Beyond Technical Expertise
Challenge
Examples
Hapag-Lloyd
SEG Automotive Manufacturing Company
A Large Financial Organization in the U.K.
Guidance

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