This IDC study presents the results of IDC's MaturityScape Benchmark AI Survey to help guide organizations on their AI maturity journey."Public sector organizations are quickly adopting AI and proactively starting their AI journeys by establishing an effective strategy that provides responsible AI guardrails while supporting employees who are keen to use AI tools," said Ruthbea Yesner, program vice president, Education and Smart Cities at IDC Government Insights. "As with any technological advancement, especially one of the scope and speed of AI, a structured approach must be in place that helps organizations evolve, adjust and, ultimately, become the AI-fueled organization. The IDC AI-fueled organization maturity model is designed to support this endeavor, wherever you are on your journey."
IDC MaturityScape Benchmark Figure
Executive Summary
Analysis of AI-Fueled Public Sector Organization Maturity Benchmark Data
Stages of the AI-Fueled Public Sector Organization Maturity Framework
Ad Hoc — AI Scramble
Description
Business Outcome
Opportunistic — AI Pivot
Description
Business Outcome
Repeatable — AI Alignment
Description
Business Outcome
Managed — AI Transform
Description
Business Outcome
Optimized — AI-Fueled Organization
Description
Business Outcome
Dimensions of the AI-Fueled Public Sector Organization Maturity Framework
Survey Findings: Maturity Distribution Across Dimensions
Overall
Strategy
People
Technology
Evaluating AI-Fueled Public Sector Organization Maturity: Survivors and Thrivers
Survey Findings: Comparison of Survivors and Thrivers
Advice for Technology Buyers
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Related Research
Appendix
Methodology
Survey Respondent Segmentation
Research Assistance
Learn how to effectively navigate the market research process to help guide your organization on the journey to success.
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