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From HR Insights to AI Personalization and Data Unity: Channeling EX as Digital Transformation

Publisher IDC
Published Jun 28, 2024
Length 7 Pages
SKU # IDC18930996

Description

From HR Insights to AI Personalization and Data Unity: Channeling EX as Digital Transformation


This IDC Market Perspective discusses employee experience (EX) that is expanding its reach across organizations beyond the HR remit and employee listening to drive front-office insights directly into the heart of organizational transformation, change, and adaptation. EX data is rapidly informing executive leaders about what the workforce can execute and grow into as they design and set objectives and key results. Unified data platforms and business models are emerging as must-haves for comprehensive business behavior analyses in support of AI-driven resource directioning that supports the design of inclusive OKR built out from workforce capabilities and development potential. "It is more important than ever for executive leaders to design business and operational objectives and goals around what their workforce can reasonably develop and deliver," says Zachary Chertok, research manager, Employee Experience at IDC. "Employee listening tools are embedding more deeply into organizations beyond providing guidance for immediate manager responses to engagement loss, attrition, and burnout. Employee listening is providing valuable business execution insights that help all operational leaders — the CEO, COO, CFO, CHRO, and CIO — understand how realistic their goals are with respect to how they will impact workforce planning, skills acquisition, and employee work burdens. As business leaders try to build more adaptable companies, they are driving demand for employee listening infused into operational insights through data unity and core AI models."

Please Note: Extended description available upon request.

Table of Contents

7 Pages
Executive Snapshot
New Market Developments and Dynamics
EX Is Driving Calls for Extended and Embedded Insights Use Cases
EX Connects the Front Office to Organizational Planning
HR as an Unsung Champion of Change
Advice for the Technology Supplier and Services Provider
Learn More
Related Research
Synopsis

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