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Genesys Xperience 2024: Highlights and Insights

Publisher IDC
Published Jun 08, 2024
Length 4 Pages
SKU # IDC18850919

Description

Genesys Xperience 2024: Highlights and Insights


This IDC Market Note analyzes the announcements at Genesys Xperience 2024. The Genesys Xperience 2024 conference, held May 13-15, 2024, in Denver, Colorado, showcased Genesys' continued evolution and expansion. The event, which highlighted Genesys' continued expansion beyond the contact center to become more of a true experience orchestration company, included a number of product and partnership announcements such as cloud AI innovations, cloud journey orchestration and management, and significant partnerships. This document reviews the announcements and the implications.

Please Note: Extended description available upon request.

Table of Contents

4 Pages
Executive Snapshot
In This Market Note
Key Announcements
IDC's Point of View
Learn More
Related Research
Synopsis

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