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Generative AI in ITSM and ITOps: Current Use and Future Potential

Publisher IDC
Published May 29, 2023
Length 7 Pages
SKU # IDC17976805

Description

Generative AI in ITSM and ITOps: Current Use and Future Potential


This IDC Market Perspective discusses generative AI in ITSM and ITOps. With all the recent attention to generative AI, enterprises are considering whether and where to apply it in their organizations. One way may be through new features in existing software products. "Vendors in ITSM and ITOps are already applying generative AI to a variety of use cases, predominantly with the aim of improving tool usability, speeding response times, and expanding use cases," said Nancy Gohring, research director, Enterprise System Management Observability and AIOps Software at IDC. "While ensuring human oversight is critical, particularly given the immaturity of the technology, enterprises should seriously consider embracing new offerings as a way to improve efficiencies, among other benefits."

Please Note: Extended description available upon request.

Table of Contents

7 Pages
Executive Snapshot
New Market Developments and Dynamics
Current Implementations
IT Service Management Applications
Observability Applications
Internal Use by Vendors
Potential Future Implementations
Knowledge Management
Incident Management and Response
Suggest Workflow Automations
Problem Resolution
Telemetry Management
Business-Oriented Offerings
Code Generation
Advice for the Technology Supplier and IT Leader
For IT Leaders
For Technology Suppliers
Learn More
Related Research
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