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European Unified-Communications-as-a-Service Forecast, 2022–2027

Publisher IDC
Published Oct 27, 2023
Length 9 Pages
SKU # IDC18273538

Description

European Unified-Communications-as-a-Service Forecast, 2022–2027


This IDC Market Forecast analyzes the European UCaaS market over the 2022–2027 forecast period."Voice is an integral part of the communications and collaboration stack, and combined UCaaS and CCaaS solutions will become more common as connecting the front and back offices on the same platform creates greater benefits for users," said Graham Fruin, senior research analyst, IDC European Unified Communications and Collaboration.

Please Note: Extended description available upon request.

Table of Contents

9 Pages
IDC Market Forecast Figure
Executive Summary
Advice for Technology Suppliers
Suggest Hybrid Deployments for On-Premises Customers
Enhance Your Offerings With Customer Life-Cycle Management
Enable AI-Based Features in Communications Channels
Prioritize Enhanced Security in Your UCaaS Platform
Offer Combined UCaaS and CCaaS solutions
Market Forecast
Market Context
Drivers and Inhibitors
Drivers
Voice Remains an Important Part of the Modern Communications and Collaboration Stack
Combined UCaaS and CCaaS Offerings
Inhibitors
Businesses Opting for Alternative Communications
Unclear Migration Paths
Significant Market Developments
UCaaS Pricing has Come Under Pressure, Leading to a Drop in ARPU
UCaaS and CCaaS Have Been Converging to Connect the Front and Back Offices
Cost Efficiency for IT-Related Workflows is the Key Factor for UCaaS Migration
Voice Usage is Becoming More Specialized
Growing Reliance on Channel Partners for Market Reach
Changes From Prior Forecast
Market Definition
Managed/Hosted Voice/UCaaS
Hosted Voice/Public Cloud UCaaS
Managed Voice/Private Cloud UCaaS
Methodology
Related Research

Pricing

Currency Rates
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