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European UCaaS Market Shares, 2023: Vendors that Shaped 2023

Publisher IDC
Published Jun 28, 2024
Length 10 Pages
SKU # IDC18930935

Description

European UCaaS Market Shares, 2023: Vendors that Shaped 2023


This IDC Market Share analyzes the European unified communications-as-a-service vendor landscape. UCaaS momentum is being driven by hybrid work. The study outlines trends in market share and provides recommendations for market players. The trend is to unify communications and collaboration modalities into one platform to enhance user experience and work fluidity. With collaboration tools now mostly residing in the cloud, businesses aim to have voice in the cloud as well for seamless integration. They are, however, taking a cautious and structured approach to cloud migration when it comes to voice to avoid disruptions to workflow."Flexibility should be at the center of voice solutions to cater to a wide range of business requirements. UCaaS vendors should partner closely within the ecosystem to enable tighter integrations for seamless work experience and to enhance service offerings," said Oru Mohiuddin, research director, IDC European Enterprise Communications and Collaboration.

Please Note: Extended description available upon request.

Table of Contents

10 Pages
IDC Market Share Figure
Executive Summary
Advice for Technology Suppliers
Leverage Voice Integration into Collaboration Platforms
Explore Partnerships Within the Ecosystem
Offer Voice APIs to Enable More Flexible Deployments
Develop Solutions that Are Compatible with Smartphones
Enhance Offerings with Adjacent Technologies
Market Share
Who Shaped the Year
Service Providers Under "Others" Make Up a Dominant Category
Market Context
Significant Market Developments
UCaaS Vendors Are Expanding into Adjacent Technology Areas to Create a Connect Workflow Across Teams
UCaaS Is a Popular Choice as It can Facilitate Hybrid Work
Some Businesses Prefer Their Legacy Voice Infrastructure
Hybrid Deployment Is Common
Mobile Phone Is Widely Used by Workers
Voice Is Still Widely Used for Business Communication
Reliance on Channel Partners Is Growing
Methodology
Market Definition
Hosted Voice or Public Cloud UCaaS
Private Cloud UCaaS
Related Research

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