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European Enterprise Voice Platforms and Services, 2021–2025

Publisher IDC
Published Mar 23, 2022
Length 12 Pages
SKU # IDC17050629

Description

European Enterprise Voice Platforms and Services, 2021–2025

This IDC Market Forecast discusses the European fixed business voice services market for 2020 to 2025. It examines the transition from TDM to IP voice services and from on-premises voice platforms to hosted services. IDC data products, such as the Worldwide Semiannual Telecom Services Tracker and UC&C forecasts, were used to develop market sizes for revenue and licenses/extensions. This report also includes recommendations for providers."With the need for constant communications, voice services remain integral in enabling businesses to function as the pandemic continues. Hosted voice services can be easily integrated with collaboration tools, as well as with options such as bring your own carrier. Such benefits enable businesses to make quick decisions to migrate to cloud, while maintaining a voice service they know and trust," said Graham Fruin, senior research analyst, IDC European Unified Communications and Collaboration.

Please Note: Extended description available upon request.

Table of Contents

12 Pages
IDC Market Forecast Figure
Executive Summary
Advice for Technology Suppliers
Ensure Flexibility for Hosted Voice Migration Paths
Offer Voice Solutions as Part of a Wider Technology Package
Strengthen Partnerships Within the Ecosystem
Improve Security Features on Cloud-Hosted Voice
Market Forecast
MARKET Context
Drivers and Inhibitors
Drivers
Accelerated Migration to Cloud Benefits Hosted Voice
BYOC Helps Maintain Long-Term Contracts
Inhibitors
Decreases in Office Desk Phones Are Accelerating Market Decline
Migration from PSTN Is Ramping Up in Key Countries
Significant Market Developments
Accelerated Move to Cloud and Hosted Voice
Growth of BYOC Initiatives
The Continued Decline of TDM
Changes from Prior Forecast
Market Definition
Call Control: An Overview
Public Network–Based Call Control
Premises-Based Call Control
Hosted Call Control
Connection View
TDM Voice Services
IP Voice Services
mETHODOLOGY
Related Research

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