European Communications Platform-as-a-Service Forecast, 2019-2023

European Communications Platform-as-a-Service Forecast, 2019-2023

This IDC Market Forecast assesses the European communications platform-as-a-service market for 2018 to 2023. It provides insight into the underlying forces impacting this market in the forecast period."CPaaS enables businesses to leverage voice, video, and messaging elements in ways beyond the capabilities of their existing communications systems and solutions. The CPaaS market is now entering a new stage marked by growing demand for and supply of low-code enablement to make enterprise CPaaS highly usable for a new group of knowledge workers, beyond developers, for leaders of business functions such as customer operations, service, and marketing — departments that are essential from a customer experience (CX) perspective. This trend will accelerate growth for this market going forward," said Melissa Fremeijer-Holtz, senior research analyst, European Infrastructure and Communications.

Please Note: Extended description available upon request.


IDC Market Forecast Figure
Executive Summary
Advice for Technology Suppliers
Market Forecast
Market Context
Drivers and Inhibitors
Drivers
Digital Acceleration, Cloud, and Mobility
CX Focus, Integration, and Automation Play
Innovation Acceleration
Inhibitors
Market Readiness
Lack of Education and Guidance
Significant Market Developments
Changes from Prior Forecast
Market Definition
Methodology
Related Research

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