Report cover image

European Business Automation Services Providers: A Market Overview (Part 1 of 3)

Publisher IDC
Published Dec 22, 2025
Length 12 Pages
SKU # IDC20676907

Description

This IDC Technology Assessment evaluates the transformative trajectory of the European business automation market as it evolves toward agentic AI and sovereign orchestration. The report identifies key market dynamics, such as the "platformization" of services and the bifurcation between scaled integrators and niche specialists, while providing actionable advice for technology vendors to optimize their partner ecosystems."Europe's business automation market is entering its most transformative period yet," said Milan Kalal, senior research manager, IDC European Automation Group. "As automation fuses with generative and agentic AI, the conversation is shifting from efficiency to intelligence, from scripts to reasoning, and from productivity gains to resilient, self-optimizing enterprises. Success over the next three years will depend on how effectively automation vendors and service providers align technology innovation with trust, regulation, and business outcomes — the three levers that will define leadership in Europe's automation economy."

Table of Contents

12 Pages

IDC Opinion

The Era of Agentic AI and the Imperative of Sovereign Orchestration

In This Study

Situation Overview

Key Services Provider Archetypes and Competitive Differentiators

1. The Big Four Consultants: Strategy and Governance-Led Transformation

PwC

EY

2. Global Systems Integrators (GSls): Engineering-Led, End-to-End Scale

TCS

Capgemini

Wipro

Cognizant

Atos

Sopra Steria

Tech Mahindra

3. The Data-Driven Specialist

EXL

4. Pure-Play and Niche Specialists

Roboyo

Virtusa

Xebia

BP3 Global

Novatio Solutions

Vendor Profiles

Future Outlook

Essential Guidance

Advice for Technology Vendors: A Differentiated Partner Engagement Model

1. Engaging the Big Four

2. Scaling with Global Systems Integrators (GSIs)

3. Empowering the Niche Specialists (Roboyo, Virtusa, Xebia, BP3, Novatio)

4. Aligning with Data-Driven Specialists (EXL)

Learn More

Related Research

Synopsis

Search Inside Report

Pricing

Currency Rates
How Do Licenses Work?

How Do Licenses Work?

The primary function of a report license is to define how many people within a company are authorized to use the purchased report. This is separate to how a report might be delivered. Unless specifically identified otherwise, the purchase option is Single User. Below is a helpful description of that license, along with a sampling of others most commonly offered.

  • This license allows only one user to have access to and to use/read the report. It is not one user at a time or one user group; it is an individual who will be reading and utilizing the report.

  • This license allows for the entire purchasing company to read and use the report. This is the license level that would allow for a report to be placed on an internal company shared drive for access by all employees of that direct company. This license does not extend to parent or sister company use.

  • This license is designed to allow an entire department within a company full access to a report. The departmental license is a great option for companies that have more than one location and the department is spread out all over the country/world

  • This license is for companies that have one location where they want the report to be accessible by all employees within that physical location.

  • This is the most flexible of the licensing options. Some publishers will allow you to get a license for a preset number of people (typically 5). These licenses are ideal for small work groups.

License options are at the discretion of each publisher. As such, not all licenses indicated above are available for every product. If you are uncertain of the best license for your needs or would like a license that is not proactively available, please contact us and we will be happy to assist.

Request A Sample
Head shot

Questions or Comments?

Our team has the ability to search within reports to verify it suits your needs. We can also help maximize your budget by finding sections of reports you can purchase.
Chat Now
Contact Us