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Emerging Best Practices in Intelligent Process Automation: Feedback from IDC's Global CIO Advisory Board

Publisher IDC
Published Jan 24, 2022
Length 9 Pages
SKU # IDC16953632

Description

Emerging Best Practices in Intelligent Process Automation: Feedback from IDC's Global CIO Advisory Board

This IDC Perspective provides a summary of IDC's recent Global CIO Research Advisory Board event that focused on the topic of intelligent process automation (IPA). It showcases some of the emerging best practices highlighted by organizations that are leading the charge in terms of implementing these technologies and delivering tangible outcomes. "The December edition of IDC's Global CIO Advisory Board saw a vibrant exchange of ideas and best practices on the topic of intelligent process automation. The session was kicked off with an overview of IDC's intelligent process automation framework from Maureen Fleming, followed by a discussion with Josh Remacle from Koch Industries based on his experiences setting up a Digital Workforce Center of Excellence," said Philip Carter, group vice president, IDC C-Suite Tech Research. "We then had a fascinating presentation from Mukund Devanathan (CIO of SI Group) and his colleague Gustavo Araujo (senior director of Supply Chain Excellence group) talking through their recently implemented process mining project with Celonis."

Please Note: Extended description available upon request.

Table of Contents

9 Pages
Executive Snapshot
Situation Overview
Case Study 1: Best Practices Based on the Digital Workforce Program at Koch Industries
Key Learning: The Organizational Structure for Automation Technologies Should be Aligned to Maturity
Key Learning: The Two Key Qualifying Questions
Key Learning: Categorize the Use Cases to Deliver Value
Case Study 2: Deep Dive into Process Mining with Celonis at SI Group
Advice for the Technology Buyer
Learn More
Related Research
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