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Driving Better Customer Service Outcomes with the Application of Technology in Logistics in Asia/Pacific

Publisher IDC
Published Apr 27, 2023
Length 12 Pages
SKU # IDC17897467

Description

Driving Better Customer Service Outcomes with the Application of Technology in Logistics in Asia/Pacific


In this IDC Perspective, the requirement for supply chain participants to face an increasing need to cater to diverse consumer needs while ensuring efficient and cost-effective supply chain operations is explored in the context of growth in Asia/Pacific. However, retailers, wholesalers, distributors, manufacturers, and their upstream partners also face internal and external pressures that impact their supply chain operations, creating a need to accelerate the adoption of digital solutions to increase agility and improve data visibility. The Data, Risk, Integrate, Visibility, and Ecosystem (DRIVE) model is presented as a solution that outlines five key activities: data collaboration, risk planning and mitigation, integration, visibility, and ecosystem support through strategic partnerships. By focusing on these elements, supply chain participants can streamline their operations, address potential issues, and adapt to changing customer needs, ultimately enhancing customer service outcomes."In today's Asia/Pacific supply chain landscape, customer service is the new battleground for businesses looking to stand out. Those that can leverage digital solutions to improve agility, visibility, and delivery performance will be the ones to succeed," says Stephanie Krishnan, associate VP, Manufacturing, Retail, and Energy Insights, IDC Asia/Pacific.

Please Note: Extended description available upon request.

Table of Contents

12 Pages
Executive Snapshot
Situation Overview
Challenges and Demands Facing Supply Chain Participants
DRIVE for Better Customer Service Outcomes with Logistics
Data
Example: Ninja Van Uses History to Ensure Customer Satisfaction
Risk
Example: Deepak Fertilisers and Petrochemicals Corporation Limited Uses Forecasting and Planning for Improved Customer Service
Integrate
Example: Electrolux Integrates Logistics Management to Improve Delivery Times
Visibility
Example: Lohia Group Increased Visibility to Suppliers and Traceability to Spares
Ecosystem
Example: Agility Enables Data Access and Automates Information Flows
Advice for the Technology Buyer
Advice for the Tech MARKETING LEADER
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Related Research
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