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Cloud Provider Voice Platforms: How Businesses Are Connecting Voice with Cloud-Based Collaboration

Publisher IDC
Published Mar 14, 2024
Length 7 Pages
SKU # IDC18629775

Description

Cloud Provider Voice Platforms: How Businesses Are Connecting Voice with Cloud-Based Collaboration


This Market Perspective discusses the evolving landscape of voice communication in the business sector, focusing on the integration of voice and cloud-based collaboration. It explores various options for connecting voice with collaboration platforms, with a particular emphasis on Microsoft Teams. The study also provides an overview of different solutions — including Operator Connect, Direct Routing, and Teams Phone — and discusses their suitability for various business sizes and needs. It further examines the offerings of other major collaboration platforms and provides a market outlook for cloud-based voice solutions. The content concludes with advice for technology suppliers — both vendors and operators."Voice is still important — not only in its own right, but also in combination with other facets of the wider communications stack. Voice must be flexible. Many options should be considered, and care needs to be taken not to overcomplicate the options available to customers." — Senior Research Analyst Graham Fruin, IDC Europe

Please Note: Extended description available upon request.

Table of Contents

7 Pages
Executive Snapshot
New Market Developments and Dynamics
How Businesses Are Connecting with Microsoft Teams
Operator Connect Overview
Direct Routing for Teams Overview
Microsoft Teams Phone Overview
Teams Phone Mobile Overview
BYOC for Other Collaboration Platforms
Voice Market Outlook
Advice for the Technology Supplier
Key Considerations for Vendors
Key Considerations for Operators
Learn More
Related Research
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