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CIO Peer Perspective — How Tech Leaders Can Use Agentic AI to Enable the Front Lines of the Business

Publisher IDC
Published Dec 19, 2025
Length 5 Pages
SKU # IDC20671260

Description

This IDC Perspective discusses how tech leaders can use agentic AI to enable the front lines of the business. In 2025, CEOs ranked improving customer experience as their top business priority, while investing in AI continues to lead the C-suite's tech agenda. That means CIOs are tasked with evaluating how to elevate customer experience with AI. To explore how tech leaders can use agentic AI to enable the front lines of the business, IDC brought together the CIO Research Advisory Board to discuss the latest data and gather real-world perspectives. "Agentic AI has the power to elevate customer experiences, but only if the tech leader builds the right foundation. That means robust infrastructure to run on, skilled workforce to operate new systems, and a clear strategy to drive business outcomes. The CIO will be a pivotal decision-maker to enable the front lines of the business." — Teodora Snoddy, research manager, C-Suite Tech Agenda, IDC

Table of Contents

5 Pages

Executive Snapshot

Situation Overview

The Executive Perspective

Enabling Customer-Focused Business Transformation

From Experimentation to Agentic Enterprise: A Manufacturing Tech Leader's Journey

Key Takeaways

Advice for the Technology Buyer

Learn More

Related Research

Synopsis

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