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BMC Helix London Roadshow 2025: BMC Helix Showcases Agentic AI-Infused Portfolio to Deliver Resilience, ROI, and IT Productivity

Publisher IDC
Published Sep 11, 2025
Length 5 Pages
SKU # IDC20398266

Description

This IDC Market Note outlines BMC Helix’s product strategy and roadmap, as well as the integration of agentic AI into its ServiceOps platform. It details how agentic AI, including HelixGPT, has the potential to transform various roles within IT operations by providing autonomous and decision-making capabilities at scale and speed.

Table of Contents

5 Pages

Executive Snapshot

In This Market Note

IDC’s Point of View

Reframing AI Value in a Business Context

Laser Focus on Outcomes, Service Transformation, and Governance

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Related Research

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