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Global IT Service Management (ITSM) Software Supply, Demand and Key Producers, 2026-2032

Publisher GlobalInfoResearch
Published Jan 05, 2026
Length 145 Pages
SKU # GFSH20789452

Description

The global IT Service Management (ITSM) Software market size is expected to reach $ 30520 million by 2032, rising at a market growth of 14.9% CAGR during the forecast period (2026-2032).

IT Service Management (ITSM) is a process-based practice that mainly deliver satisfactory service to the end user customer. It is intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers.

Global key players of IT Service Management Software include ServiceNow, Atlassian, Ivanti, IBM, Broadcom, etc. The top five players hold a share over 29%. North America is the largest market, and has a share about 46%, followed by Europe and China with share 27% and 7%, separately. In terms of product type, Cloud-based is the largest segment, occupied for a share of 86%. In terms of application, Configuration Management (CMDB) has a share about 27 percent.

This report studies the global IT Service Management (ITSM) Software demand, key companies, and key regions.

This report is a detailed and comprehensive analysis of the world market for IT Service Management (ITSM) Software, and provides market size (US$ million) and Year-over-Year (YoY) growth, considering 2025 as the base year. This report explores demand trends and competition, as well as details the characteristics of IT Service Management (ITSM) Software that contribute to its increasing demand across many markets.

Highlights and key features of the study

Global IT Service Management (ITSM) Software total market, 2021-2032, (USD Million)

Global IT Service Management (ITSM) Software total market by region & country, CAGR, 2021-2032, (USD Million)

U.S. VS China: IT Service Management (ITSM) Software total market, key domestic companies, and share, (USD Million)

Global IT Service Management (ITSM) Software revenue by player, revenue and market share 2021-2026, (USD Million)

Global IT Service Management (ITSM) Software total market by Type, CAGR, 2021-2032, (USD Million)

Global IT Service Management (ITSM) Software total market by Application, CAGR, 2021-2032, (USD Million)

This report profiles major players in the global IT Service Management (ITSM) Software market based on the following parameters - company overview, revenue, gross margin, product portfolio, geographical presence, and key developments. Key companies covered as a part of this study include ServiceNow, Atlassian, Ivanti, IBM, Broadcom, BMC Software, IFS (Axios Systems, Ultimo Software), SAP, OpenText (Micro Focus), Freshworks, etc.

This report also provides key insights about market drivers, restraints, opportunities, new product launches or approvals.

Stakeholders would have ease in decision-making through various strategy matrices used in analyzing the world IT Service Management (ITSM) Software market

Detailed Segmentation:

Each section contains quantitative market data including market by value (US$ Millions), by player, by regions, by Type, and by Application. Data is given for the years 2021-2032 by year with 2025 as the base year, 2026 as the estimate year, and 2027-2032 as the forecast year.

Global IT Service Management (ITSM) Software Market, By Region:
United States
China
Europe
Japan
South Korea
ASEAN
India
Rest of World

Global IT Service Management (ITSM) Software Market, Segmentation by Type:
Cloud-based
On-premise

Global IT Service Management (ITSM) Software Market, Segmentation by Application:
Configuration Management (CMDB)
Incident and Problem Management
Service Request Management
Knowledge Management
Other Management

Companies Profiled:
ServiceNow
Atlassian
Ivanti
IBM
Broadcom
BMC Software
IFS (Axios Systems, Ultimo Software)
SAP
OpenText (Micro Focus)
Freshworks
Epicor
TOPdesk
Agiloft Service
SysAid
SolarWinds
ServiceHot
Zoho Corporation

Key Questions Answered

1. How big is the global IT Service Management (ITSM) Software market?

2. What is the demand of the global IT Service Management (ITSM) Software market?

3. What is the year over year growth of the global IT Service Management (ITSM) Software market?

4. What is the total value of the global IT Service Management (ITSM) Software market?

5. Who are the Major Players in the global IT Service Management (ITSM) Software market?

6. What are the growth factors driving the market demand?

Table of Contents

145 Pages
1 Supply Summary
2 Demand Summary
3 World IT Service Management (ITSM) Software Companies Competitive Analysis
4 United States VS China VS Rest of World (by Headquarter Location)
5 Market Analysis by Type
6 Market Analysis by Application
7 Company Profiles
8 Industry Chain Analysis
9 Research Findings and Conclusion
10 Appendix

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