Global Chatbot Market 2025 by Company, Regions, Type and Application, Forecast to 2031
Description
According to our (Global Info Research) latest study, the global Chatbot market size was valued at US$ 3551 million in 2024 and is forecast to a readjusted size of USD 12840 million by 2031 with a CAGR of 20.1% during review period.
A chatbot is a software application designed to simulate human conversation using text, voice, or both. Chatbots use artificial intelligence (AI) and natural language processing (NLP) to understand user queries and provide relevant responses.
Artificial Intelligence (AI) and Machine Learning (ML) are enhancing chatbot capabilities, enabling more natural and context-aware interactions.
The incorporation of Natural Language Processing (NLP) allows chatbots to better understand and process human language, improving user experience.
Chatbots are being widely adopted in sectors such as e-commerce, banking, healthcare, and customer service to automate interactions and improve efficiency.
In healthcare, for instance, chatbots are integrated with electronic health records to facilitate informed decision-making.
There is a growing trend towards voice-based chatbots and conversational interfaces, providing users with more interactive and accessible experiences.
Enhanced personalization and awareness of user context are becoming critical, with chatbots leveraging data to deliver tailored responses and recommendations.
This report is a detailed and comprehensive analysis for global Chatbot market. Both quantitative and qualitative analyses are presented by company, by region & country, by Type and by Application. As the market is constantly changing, this report explores the competition, supply and demand trends, as well as key factors that contribute to its changing demands across many markets. Company profiles and product examples of selected competitors, along with market share estimates of some of the selected leaders for the year 2025, are provided.
Key Features:
Global Chatbot market size and forecasts, in consumption value ($ Million), 2020-2031
Global Chatbot market size and forecasts by region and country, in consumption value ($ Million), 2020-2031
Global Chatbot market size and forecasts, by Type and by Application, in consumption value ($ Million), 2020-2031
Global Chatbot market shares of main players, in revenue ($ Million), 2020-2025
The Primary Objectives in This Report Are:
To determine the size of the total market opportunity of global and key countries
To assess the growth potential for Chatbot
To forecast future growth in each product and end-use market
To assess competitive factors affecting the marketplace
This report profiles key players in the global Chatbot market based on the following parameters - company overview, revenue, gross margin, product portfolio, geographical presence, and key developments. Key companies covered as a part of this study include IBM, Google, Nuance Communications, AWS, LogMeIn, Inbenta, Kore.ai, Gupshup, AIVO, Yellow Messenger, etc.
This report also provides key insights about market drivers, restraints, opportunities, new product launches or approvals.
Market segmentation
Chatbot market is split by Type and by Application. For the period 2020-2031, the growth among segments provides accurate calculations and forecasts for Consumption Value by Type and by Application. This analysis can help you expand your business by targeting qualified niche markets.
Market segment by Type
Standalone
Web-based
Messenger-based
Market segment by Application
Healthcare
Retail
Banking, Financial Services, and Insurance (BFSI)
Media and Entertainment
Travel & Tourism
E-commerce
Others
Market segment by players, this report covers
IBM
Google
Nuance Communications
AWS
LogMeIn
Inbenta
Kore.ai
Gupshup
AIVO
Yellow Messenger
CogniCor Technologies
Passage AI
Chatfuel
SmartBots.ai
Market segment by regions, regional analysis covers
North America (United States, Canada and Mexico)
Europe (Germany, France, UK, Russia, Italy and Rest of Europe)
Asia-Pacific (China, Japan, South Korea, India, Southeast Asia and Rest of Asia-Pacific)
South America (Brazil, Rest of South America)
Middle East & Africa (Turkey, Saudi Arabia, UAE, Rest of Middle East & Africa)
The content of the study subjects, includes a total of 13 chapters:
Chapter 1, to describe Chatbot product scope, market overview, market estimation caveats and base year.
Chapter 2, to profile the top players of Chatbot, with revenue, gross margin, and global market share of Chatbot from 2020 to 2025.
Chapter 3, the Chatbot competitive situation, revenue, and global market share of top players are analyzed emphatically by landscape contrast.
Chapter 4 and 5, to segment the market size by Type and by Application, with consumption value and growth rate by Type, by Application, from 2020 to 2031
Chapter 6, 7, 8, 9, and 10, to break the market size data at the country level, with revenue and market share for key countries in the world, from 2020 to 2025.and Chatbot market forecast, by regions, by Type and by Application, with consumption value, from 2026 to 2031.
Chapter 11, market dynamics, drivers, restraints, trends, Porters Five Forces analysis.
Chapter 12, the key raw materials and key suppliers, and industry chain of Chatbot.
Chapter 13, to describe Chatbot research findings and conclusion.
A chatbot is a software application designed to simulate human conversation using text, voice, or both. Chatbots use artificial intelligence (AI) and natural language processing (NLP) to understand user queries and provide relevant responses.
Artificial Intelligence (AI) and Machine Learning (ML) are enhancing chatbot capabilities, enabling more natural and context-aware interactions.
The incorporation of Natural Language Processing (NLP) allows chatbots to better understand and process human language, improving user experience.
Chatbots are being widely adopted in sectors such as e-commerce, banking, healthcare, and customer service to automate interactions and improve efficiency.
In healthcare, for instance, chatbots are integrated with electronic health records to facilitate informed decision-making.
There is a growing trend towards voice-based chatbots and conversational interfaces, providing users with more interactive and accessible experiences.
Enhanced personalization and awareness of user context are becoming critical, with chatbots leveraging data to deliver tailored responses and recommendations.
This report is a detailed and comprehensive analysis for global Chatbot market. Both quantitative and qualitative analyses are presented by company, by region & country, by Type and by Application. As the market is constantly changing, this report explores the competition, supply and demand trends, as well as key factors that contribute to its changing demands across many markets. Company profiles and product examples of selected competitors, along with market share estimates of some of the selected leaders for the year 2025, are provided.
Key Features:
Global Chatbot market size and forecasts, in consumption value ($ Million), 2020-2031
Global Chatbot market size and forecasts by region and country, in consumption value ($ Million), 2020-2031
Global Chatbot market size and forecasts, by Type and by Application, in consumption value ($ Million), 2020-2031
Global Chatbot market shares of main players, in revenue ($ Million), 2020-2025
The Primary Objectives in This Report Are:
To determine the size of the total market opportunity of global and key countries
To assess the growth potential for Chatbot
To forecast future growth in each product and end-use market
To assess competitive factors affecting the marketplace
This report profiles key players in the global Chatbot market based on the following parameters - company overview, revenue, gross margin, product portfolio, geographical presence, and key developments. Key companies covered as a part of this study include IBM, Google, Nuance Communications, AWS, LogMeIn, Inbenta, Kore.ai, Gupshup, AIVO, Yellow Messenger, etc.
This report also provides key insights about market drivers, restraints, opportunities, new product launches or approvals.
Market segmentation
Chatbot market is split by Type and by Application. For the period 2020-2031, the growth among segments provides accurate calculations and forecasts for Consumption Value by Type and by Application. This analysis can help you expand your business by targeting qualified niche markets.
Market segment by Type
Standalone
Web-based
Messenger-based
Market segment by Application
Healthcare
Retail
Banking, Financial Services, and Insurance (BFSI)
Media and Entertainment
Travel & Tourism
E-commerce
Others
Market segment by players, this report covers
IBM
Nuance Communications
AWS
LogMeIn
Inbenta
Kore.ai
Gupshup
AIVO
Yellow Messenger
CogniCor Technologies
Passage AI
Chatfuel
SmartBots.ai
Market segment by regions, regional analysis covers
North America (United States, Canada and Mexico)
Europe (Germany, France, UK, Russia, Italy and Rest of Europe)
Asia-Pacific (China, Japan, South Korea, India, Southeast Asia and Rest of Asia-Pacific)
South America (Brazil, Rest of South America)
Middle East & Africa (Turkey, Saudi Arabia, UAE, Rest of Middle East & Africa)
The content of the study subjects, includes a total of 13 chapters:
Chapter 1, to describe Chatbot product scope, market overview, market estimation caveats and base year.
Chapter 2, to profile the top players of Chatbot, with revenue, gross margin, and global market share of Chatbot from 2020 to 2025.
Chapter 3, the Chatbot competitive situation, revenue, and global market share of top players are analyzed emphatically by landscape contrast.
Chapter 4 and 5, to segment the market size by Type and by Application, with consumption value and growth rate by Type, by Application, from 2020 to 2031
Chapter 6, 7, 8, 9, and 10, to break the market size data at the country level, with revenue and market share for key countries in the world, from 2020 to 2025.and Chatbot market forecast, by regions, by Type and by Application, with consumption value, from 2026 to 2031.
Chapter 11, market dynamics, drivers, restraints, trends, Porters Five Forces analysis.
Chapter 12, the key raw materials and key suppliers, and industry chain of Chatbot.
Chapter 13, to describe Chatbot research findings and conclusion.
Table of Contents
120 Pages
- 1 Market Overview
- 2 Company Profiles
- 3 Market Competition, by Players
- 4 Market Size Segment by Type
- 5 Market Size Segment by Application
- 6 North America
- 7 Europe
- 8 Asia-Pacific
- 9 South America
- 10 Middle East & Africa
- 11 Market Dynamics
- 12 Industry Chain Analysis
- 13 Research Findings and Conclusion
- 14 Appendix
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