Strategic Intelligence: Cloud Computing in Travel and Tourism (2025)
Summary
This report analyzes the key theme of cloud computing in the travel and tourism sector. Cloud computing is taking on importance as travel companies look to tackle disruptive travel trends like geopolitical disruptions and improve customer experience. This report provides an insight into key trends, challenges, and recommendations, as well as providing concrete case studies to help the reader see examples of cloud computing technologies in action.
Scope
- Cloud investment by travel and leisure companies will reach $24.4 billion in 2028, up from $12.3 billion in 2024. Investment in the cloud technology stack depends on company size and business requirements.
- Small and medium-sized travel companies tend to invest in software as a service (SaaS) solutions, which provide out-of-thebox, scalable applications. Larger travel companies invest in infrastructure as a service (IaaS) and platform as a service (PaaS) from public cloud providers. Geopolitical disruptions, dynamic pricing, and personalization require companies to invest in cloud technology.
- Companies with strong cloud architectures can adapt to changing circumstances seamlessly. The tourism industry is a prime target for cyberattacks. Traditional perimeter-based security measures are inadequate, as cloud environments lack a defined perimeter. This interconnectedness can lead to vulnerabilities such as insecure application programming interfaces (APIs) and account hijacking.
- Understand the impact of cloud computing on the tourism industry, using case studies to help you understand how you can adapt and understand this theme.
- Assess the strategies that companies are adopting to succeed in cloud computing.
- Executive Summary
- Players
- Value Chain
- The cloud computing stack
- Software as a service (SaaS)
- Platform as a service (PaaS)
- Infrastructure as a service (IaaS)
- Cloud professional services
- Cloud Computing’s Impact on Travel and Tourism
- How cloud computing helps tackle the challenge of scalability
- How cloud computing helps tackle the challenge of enhanced customer experience
- How cloud computing helps tackle the challenge of data security and compliance
- How cloud computing helps support disaster recovery and business continuity
- How cloud computing helps tackle the challenge of environmental sustainability
- Case Studies
- Lufthansa uses data analytics in the cloud to optimize airline operations
- Carnival deploys a range of Microsoft Azure cloud technologies
- AirAsia uses cloud to improve operations, customer experience, and data security
- The Cloud Computing Timeline
- Companies
- Leading cloud computing adopters in travel and tourism
- Specialist cloud computing vendors in travel and tourism
- Sector Scorecards
- Airports sector scorecard
- Who’s who
- Thematic screen
- Valuation screen
- Risk screen
- Lodging sector scorecard
- Who’s who
- Thematic screen
- Valuation screen
- Risk screen
- Glossary
- Further Reading
- GlobalData reports
- Our Thematic Research Methodology
- About GlobalData
- Contact Us
- List of Tables
- Table 1: Leading cloud computing adopters in travel and tourism
- Table 2: Specialist cloud computing vendors in travel and tourism
- Table 3: Glossary
- Table 4: GlobalData reports
- List of Figures
- Figure 1: Key players in the cloud computing theme
- Figure 2: The cloud computing value chain
- Figure 3: All travel and tourism companies should invest in SaaS and cloud professional services
- Figure 4: The cloud computing story
- Figure 5: Who does what in the airports space?
- Figure 6: Thematic screen - Airports sector scorecard
- Figure 7: Valuation screen - Airports sector scorecard
- Figure 8: Risk screen - Airports sector scorecard
- Figure 9: Who does what in the lodging space?
- Figure 10: Thematic screen - Lodging sector scorecard
- Figure 11: Valuation screen - Lodging sector scorecard
- Figure 12: Risk screen - Lodging sector scorecard
- Figure 13: Our five-step approach for generating a sector scorecard
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