Operations Support Business Support (OSS BSS) Software

Global Operations Support Business Support (OSS BSS) Software Market to Reach US$163.3 Billion by 2030

The global market for Operations Support Business Support (OSS BSS) Software estimated at US$75.8 Billion in the year 2024, is expected to reach US$163.3 Billion by 2030, growing at a CAGR of 13.6% over the analysis period 2024-2030. Operations Support (OSS) Software, one of the segments analyzed in the report, is expected to record a 13.9% CAGR and reach US$113.2 Billion by the end of the analysis period. Growth in the Business Support (BSS) Software segment is estimated at 13.1% CAGR over the analysis period.

The U.S. Market is Estimated at US$20.4 Billion While China is Forecast to Grow at 18.4% CAGR

The Operations Support Business Support (OSS BSS) Software market in the U.S. is estimated at US$20.4 Billion in the year 2024. China, the world`s second largest economy, is forecast to reach a projected market size of US$36.3 Billion by the year 2030 trailing a CAGR of 18.4% over the analysis period 2024-2030. Among the other noteworthy geographic markets are Japan and Canada, each forecast to grow at a CAGR of 10.1% and 11.8% respectively over the analysis period. Within Europe, Germany is forecast to grow at approximately 10.8% CAGR.

Global Operations Support Business Support (OSS BSS) Software Market - Key Trends and Drivers Summarized

Operations Support Business Support (OSS BSS) Software: Enabling Seamless Telecommunications Management

Operations Support Systems (OSS) and Business Support Systems (BSS) software are essential components of the telecommunications industry, enabling seamless management of network operations, service delivery, and customer support. OSS software is primarily concerned with network management, including fault monitoring, performance management, and network configuration. BSS software, on the other hand, focuses on customer-facing activities such as billing, customer relationship management (CRM), and order processing. Together, OSS and BSS software provide telecom operators with the tools they need to manage their operations efficiently, ensure service quality, and deliver a superior customer experience.

How Is Technology Advancing OSS BSS Software Capabilities?

The capabilities of OSS BSS software are being significantly enhanced by technological advancements, particularly in automation, artificial intelligence (AI), and data analytics. Automation is playing a key role in streamlining network management processes, reducing manual intervention, and improving operational efficiency. AI and machine learning are being integrated into OSS BSS systems to enable predictive maintenance, real-time decision-making, and personalized customer experiences. Data analytics is providing telecom operators with valuable insights into network performance and customer behavior, allowing them to optimize their services and tailor their offerings to meet customer needs. Additionally, the shift towards cloud-based OSS BSS solutions is enabling telecom operators to scale their operations more easily and reduce infrastructure costs.

What Challenges Do Telecom Operators Face with OSS BSS Software?

Telecom operators face several challenges when implementing and managing OSS BSS software. One of the primary challenges is the complexity of integrating OSS BSS systems with existing legacy infrastructure, which can be costly and time-consuming. Additionally, the rapid pace of technological change requires telecom operators to continuously update and adapt their OSS BSS systems to keep up with new features and functionalities. Data security and privacy concerns are also significant, particularly as OSS BSS systems handle large volumes of sensitive customer and network data. Furthermore, the need for interoperability between different OSS BSS solutions from various vendors can lead to compatibility issues and hinder seamless operations.

What Is Driving Growth in the OSS BSS Software Market?

The growth in the OSS BSS software market is driven by several factors. The increasing demand for efficient and scalable telecom operations is a major driver, as operators seek to manage their networks more effectively and deliver high-quality services. The adoption of 5G networks is also propelling the OSS BSS market, as it requires more advanced and flexible software solutions to manage the complexity of 5G networks. Technological advancements, particularly in AI, automation, and cloud computing, are driving innovation in OSS BSS software, enabling telecom operators to enhance their operational efficiency and customer experience. Additionally, the growing focus on digital transformation in the telecommunications industry is leading to increased investment in OSS BSS solutions, as operators seek to modernize their operations and remain competitive.

SCOPE OF STUDY:

The report analyzes the Operations Support Business Support (OSS BSS) Software market in terms of units by the following Segments, and Geographic Regions/Countries:

Segments:
Type (Operations Support (OSS) Software, Business Support (BSS) Software); Deployment (Cloud Deployment, On-Premise Deployment); End-Use (Network Planning & Design End-Use, Billing & Revenue Management End-Use, Service Fulfillment End-Use, Network Performance Management End-Use, Service Delivery End-Use, Service Assurance End-Use, Other End-Uses)

Geographic Regions/Countries:
World; USA; Canada; Japan; China; Europe; France; Germany; Italy; UK; Spain; Russia; Rest of Europe; Asia-Pacific; Australia; India; South Korea; Rest of Asia-Pacific; Latin America; Argentina; Brazil; Mexico; Rest of Latin America; Middle East; Iran; Israel; Saudi Arabia; UAE; Rest of Middle East; Africa.

Select Competitors (Total 45 Featured) -

• Amdocs Limited
• Aria Systems Inc.
• Comarch SA
• Hansen Technologies Ltd.
• Hewlett Packard Enterprise Co.
• Huawei Technologies Co. Ltd.
• Nokia Oy
• Optiva Inc.
• Oracle Corp.
• Saskatchewan Telecommunications Holding Corporation (SaskTel)
• Tecnotree Corporation
• Telefonaktiebolaget LM Ericsson
• Telgoo5
• TEOCO
• Tridens doo

TARIFF IMPACT FACTOR

Our new release incorporates impact of tariffs on geographical markets as we predict a shift in competitiveness of companies based on HQ country, manufacturing base, exports and imports (finished goods and OEM). This intricate and multifaceted market reality will impact competitors by artificially increasing the COGS, reducing profitability, reconfiguring supply chains, amongst other micro and macro market dynamics.

We are diligently following expert opinions of leading Chief Economists (14,949), Think Tanks (62), Trade & Industry bodies (171) worldwide, as they assess impact and address new market realities for their ecosystems. Experts and economists from every major country are tracked for their opinions on tariffs and how they will impact their countries.

We expect this chaos to play out over the next 2-3 months and a new world order is established with more clarity. We are tracking these developments on a real time basis.

As we release this report, U.S. Trade Representatives are pushing their counterparts in 183 countries for an early closure to bilateral tariff negotiations. Most of the major trading partners also have initiated trade agreements with other key trading nations, outside of those in the works with the United States. We are tracking such secondary fallouts as supply chains shift.

To our valued clients, we say, we have your back. We will present a simplified market reassessment by incorporating these changes!

APRIL 2025: NEGOTIATION PHASE

Our April release addresses the impact of tariffs on the overall global market and presents market adjustments by geography. Our trajectories are based on historic data and evolving market impacting factors.

JULY 2025 FINAL TARIFF RESET

Complimentary Update: Our clients will also receive a complimentary update in July after a final reset is announced between nations. The final updated version incorporates clearly defined Tariff Impact Analyses.

Reciprocal and Bilateral Trade & Tariff Impact Analyses:

USA
CHINA
MEXICO
CANADA
EU
JAPAN
INDIA
176 OTHER COUNTRIES.

Leading Economists - Our knowledge base tracks 14,949 economists including a select group of most influential Chief Economists of nations, think tanks, trade and industry bodies, big enterprises, and domain experts who are sharing views on the fallout of this unprecedented paradigm shift in the global econometric landscape. Most of our 16,491+ reports have incorporated this two-stage release schedule based on milestones.

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