IT Operations Management Software

Global IT Operations Management Software Market to Reach US$198.3 Billion by 2030

The global market for IT Operations Management Software estimated at US$109.1 Billion in the year 2024, is expected to reach US$198.3 Billion by 2030, growing at a CAGR of 10.5% over the analysis period 2024-2030. Large Enterprises, one of the segments analyzed in the report, is expected to record a 11.9% CAGR and reach US$132.7 Billion by the end of the analysis period. Growth in the SMEs segment is estimated at 7.8% CAGR over the analysis period.

The U.S. Market is Estimated at US$29.7 Billion While China is Forecast to Grow at 14.5% CAGR

The IT Operations Management Software market in the U.S. is estimated at US$29.7 Billion in the year 2024. China, the world`s second largest economy, is forecast to reach a projected market size of US$41.3 Billion by the year 2030 trailing a CAGR of 14.5% over the analysis period 2024-2030. Among the other noteworthy geographic markets are Japan and Canada, each forecast to grow at a CAGR of 7.4% and 9.3% respectively over the analysis period. Within Europe, Germany is forecast to grow at approximately 8.3% CAGR.

IT Operations Management Software – Key Trends & Market Drivers Summarized

In the rapidly evolving digital landscape, IT Operations Management (ITOM) software plays a crucial role in enabling organizations to monitor, automate, and optimize their IT infrastructure. ITOM software helps businesses manage networks, servers, cloud environments, and applications to ensure high availability, security, and operational efficiency. As enterprises shift toward hybrid IT environments, AI-driven automation, and predictive analytics, the demand for intelligent ITOM solutions is growing exponentially.

With the increasing complexity of IT ecosystems, organizations are investing in AI-powered observability, proactive incident resolution, and automated workflow management. The ITOM market is being driven by the need for faster problem resolution, real-time monitoring, cloud-native management, and improved IT service delivery. Companies are also adopting ITOM software to strengthen cybersecurity, optimize resource allocation, and ensure seamless IT governance across on-premise, cloud, and hybrid IT infrastructures.

How Are Technological Advancements Transforming IT Operations Management?

Technological advancements are reshaping ITOM software by integrating artificial intelligence (AI), machine learning (ML), and automation to enhance efficiency and reduce manual intervention. One of the most significant innovations in ITOM is the adoption of AIOps (Artificial Intelligence for IT Operations), which enables businesses to detect anomalies, predict failures, and automate remediation in real time. AIOps leverages big data analytics, pattern recognition, and anomaly detection to improve incident management and system performance.

Another key development is the rise of cloud-native ITOM platforms, designed to manage complex hybrid and multi-cloud environments. With businesses rapidly migrating workloads to the cloud, ITOM solutions are evolving to offer cross-platform visibility, auto-scaling capabilities, and cloud cost optimization features. Additionally, serverless computing and container orchestration (e.g., Kubernetes management) are being incorporated into ITOM tools to streamline DevOps workflows and microservices monitoring.

The shift toward Zero Trust security frameworks and IT compliance automation is also influencing ITOM software capabilities. Organizations are integrating automated security compliance monitoring, real-time threat detection, and policy enforcement into ITOM platforms to ensure adherence to regulatory standards such as GDPR, HIPAA, and ISO 27001. Moreover, self-healing IT automation is emerging as a game-changer, allowing ITOM solutions to automatically troubleshoot and resolve performance issues without human intervention.

What Market Trends Are Driving the Growth of ITOM Software?

The ITOM software market is experiencing rapid transformation due to key industry trends that are shaping the way enterprises manage IT infrastructure. One of the most notable trends is the growing adoption of hybrid and multi-cloud IT environments. As businesses expand their digital footprint across multiple cloud platforms (AWS, Azure, Google Cloud) and on-premise data centers, ITOM solutions are evolving to provide unified visibility, orchestration, and governance across diverse IT landscapes.

Another critical trend is the increasing reliance on automation and predictive analytics to improve IT service delivery. Traditional IT operations are resource-intensive and reactive, often requiring manual troubleshooting of incidents and outages. Automated ITOM solutions are helping businesses transition from reactive to proactive IT management, enabling real-time incident detection, root cause analysis, and automated resolution.

The rise of Edge Computing and IoT device management is also influencing ITOM market growth. With distributed IT architectures and billions of connected devices, organizations need scalable ITOM solutions that can monitor, analyze, and secure remote endpoints in real time. ITOM vendors are responding by introducing lightweight, cloud-based monitoring tools that provide deep insights into edge computing infrastructure and IoT networks.

Additionally, compliance and IT governance challenges are driving demand for ITOM platforms with built-in risk management, regulatory compliance tracking, and automated audit reporting. Organizations in highly regulated industries such as finance, healthcare, and government are investing in ITOM solutions that offer policy-driven IT service management, data protection, and cybersecurity enforcement.

What Is Driving the Growth of the ITOM Software Market?

The IT Operations Management software market is expanding due to several key growth drivers, including the need for IT resilience, automation, and security in enterprise environments. One of the primary drivers is the increasing complexity of IT infrastructures, as organizations manage a mix of legacy systems, cloud-based applications, and distributed networks. To reduce operational silos and improve IT service efficiency, enterprises are turning to integrated ITOM platforms that provide end-to-end visibility and intelligent automation.

Another major growth factor is the rising demand for real-time IT monitoring and observability. With businesses operating in a 24/7 digital ecosystem, IT outages and performance slowdowns can severely impact revenue, customer experience, and brand reputation. ITOM solutions are becoming essential for preventing downtime, optimizing IT resources, and ensuring high system availability through predictive analytics and auto-remediation capabilities.

The increasing adoption of AI-driven IT operations (AIOps) is another crucial factor propelling market growth. AI-powered ITOM solutions enable enterprises to correlate data across multiple IT systems, detect patterns in IT incidents, and automate workflows to enhance operational efficiency. As businesses move toward self-learning IT ecosystems, demand for AIOps-enabled ITOM software is rising across large enterprises and mid-sized businesses.

Additionally, cybersecurity threats and compliance requirements are fueling the adoption of ITOM solutions with built-in security and risk management capabilities. Businesses are integrating ITOM and cybersecurity operations (SecOps) to create unified platforms that detect and mitigate cyber threats, enforce access control policies, and ensure compliance with industry regulations.

The shift toward cloud-based ITOM software and SaaS models is also accelerating market expansion. Traditional on-premise IT management tools are being replaced by cloud-native ITOM solutions, which offer scalability, flexibility, and cost savings for enterprises of all sizes. As remote work, digital transformation, and hybrid IT architectures continue to evolve, cloud-driven ITOM platforms are becoming the preferred choice for businesses looking to modernize their IT operations.

SCOPE OF STUDY:

The report analyzes the IT Operations Management Software market in terms of units by the following Segments, and Geographic Regions/Countries:

Segments:
Organization Size (Large Enterprises, SMEs); Deployment (Cloud, On-Premise); Vertical (BFSI, Healthcare, Retail & E-Commerce, IT & Telecom, Energy & Utilities, Government & Public Sector, Others)

Geographic Regions/Countries:
World; United States; Canada; Japan; China; Europe (France; Germany; Italy; United Kingdom; Spain; Russia; and Rest of Europe); Asia-Pacific (Australia; India; South Korea; and Rest of Asia-Pacific); Latin America (Argentina; Brazil; Mexico; and Rest of Latin America); Middle East (Iran; Israel; Saudi Arabia; United Arab Emirates; and Rest of Middle East); and Africa.

Select Competitors (Total 47 Featured) -

• AppDynamics
• Atlassian
• BMC Software
• CA Technologies
• Cisco Systems
• Datadog
• Dynatrace
• Freshworks
• IBM
• IFS
• ManageEngine
• Microsoft
• New Relic
• OpenText
• ServiceNow
• SolarWinds
• Splunk
• Zendesk
• Zluri

TARIFF IMPACT FACTOR

Our new release incorporates impact of tariffs on geographical markets as we predict a shift in competitiveness of companies based on HQ country, manufacturing base, exports and imports (finished goods and OEM). This intricate and multifaceted market reality will impact competitors by artificially increasing the COGS, reducing profitability, reconfiguring supply chains, amongst other micro and macro market dynamics.

We are diligently following expert opinions of leading Chief Economists (14,949), Think Tanks (62), Trade & Industry bodies (171) worldwide, as they assess impact and address new market realities for their ecosystems. Experts and economists from every major country are tracked for their opinions on tariffs and how they will impact their countries.

We expect this chaos to play out over the next 2-3 months and a new world order is established with more clarity. We are tracking these developments on a real time basis.

As we release this report, U.S. Trade Representatives are pushing their counterparts in 183 countries for an early closure to bilateral tariff negotiations. Most of the major trading partners also have initiated trade agreements with other key trading nations, outside of those in the works with the United States. We are tracking such secondary fallouts as supply chains shift.

To our valued clients, we say, we have your back. We will present a simplified market reassessment by incorporating these changes!

APRIL 2025: NEGOTIATION PHASE

Our April release addresses the impact of tariffs on the overall global market and presents market adjustments by geography. Our trajectories are based on historic data and evolving market impacting factors.

JULY 2025 FINAL TARIFF RESET

Complimentary Update: Our clients will also receive a complimentary update in July after a final reset is announced between nations. The final updated version incorporates clearly defined Tariff Impact Analyses.

Reciprocal and Bilateral Trade & Tariff Impact Analyses:

USA
CHINA
MEXICO
CANADA
EU
JAPAN
INDIA
176 OTHER COUNTRIES.

Leading Economists - Our knowledge base tracks 14,949 economists including a select group of most influential Chief Economists of nations, think tanks, trade and industry bodies, big enterprises, and domain experts who are sharing views on the fallout of this unprecedented paradigm shift in the global econometric landscape. Most of our 16,491+ reports have incorporated this two-stage release schedule based on milestones.

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