Content & Document Management Software
Brief Excerpt from Industry Overview Chapter:
Companies in this industry develop content and document management software. Major companies include IBM and Microsoft (based in the US), along with Fabasoft (Austria), M-Files (Finland), Newgen Software (India), Objective Corporation (Australia), and OpenText Corporation (Canada).
Demand is driven by the need for increased efficiency in the workplace. The profitability of individual companies depends on rapid product development. Large companies with extensive software portfolios can offer greater product integration; they also benefit from economies of scale in programming resources. Small companies can compete by addressing the needs of niche markets or focusing on emerging technologies. The industry is concentrated: the 50 largest US firms account for about 70% of revenue.
PRODUCTS, OPERATIONS & TECHNOLOGY
Companies offer major product categories that include content management systems (CMS) and document management systems (DMS). CMS applications range from simple tools for creating and publishing web content to enterprise content management (ECM) systems that allow users to store, organize, search, retrieve, and share content and documents across large organizations. Similarly, DMS products include standalone tools that address specific tasks such as records management, as well as integrated document management systems that are used by enterprises and government organizations to manage text documents, images, communications, and video. CMS and DMS applications are distinct categories, but their functions overlap significantly.
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