Middle East and Africa Kiosk Market Size Analysis - Market Share, Forecast Trends and Outlook Report (2025-2034)

The Middle East and Africa kiosk market size reached around USD 1.97 Billion in 2024. The market is projected to grow at a CAGR of 9.40% between 2025 and 2034 to reach nearly USD 4.84 Billion by 2034.

Middle East and Africa Kiosk Market Growth

The Middle East features a strong and thriving tourism sector, which has become a vital component of the region's economy and cultural exchange. Qatar stands out as a prominent player in the tourism sector within the MENA region. In 2022, Dubai, a renowned destination, attracted nearly 14.4 million overnight visitors, marking a remarkable 97% increase from the previous year, and achieving 86% of the visitor volume recorded in 2019. Meanwhile, Saudi Arabia has achieved a historic milestone in foreign visitor expenditure, with total spending exceeding USD 26.6 billion (SAR 100 billion) during the first three quarters of 2023, reflecting a 72% increase compared to the same timeframe in 2022. Additionally, it secured the second position in the UNWTO rankings for the best-performing destinations globally for the initial nine months of 2023, with a 50% rise in international tourist arrivals relative to 2019, as per Middle East and Africa kiosk market analysis.

The growth of the tourism sector is propelling an increased demand for kiosks, which enhance efficiency and convenience in high-traffic locations such as airports, hotels, and attractions. Kiosks facilitate streamlined check-ins, ticketing, and information services, thereby reducing wait times and elevating the overall guest experience. They offer localised and multilingual information and enable swift, self-service transactions, catering to tourists' preferences for seamless and efficient interactions during their journeys, consequently expanding the Middle East and Africa kiosk market size.

The adoption of cashless payment methods in South Africa is experiencing significant growth, as consumers increasingly favour the convenience, security, and hygiene associated with tapping a card or scanning a QR code in the post-Covid era. Across the African continent, from Ghana to Kenya, the number of cashless transactions, which totalled 59 billion in 2020, is projected to nearly triple by 2030, reaching an estimated 172 billion, as reported by PricewaterhouseCoopers (PwC). The rise in the utilization of kiosks is closely linked to the growing trend of cashless transactions. As consumers transition to digital payment options, including credit and debit cards, mobile wallets, and contactless payments, kiosks are being upgraded to facilitate these transactions efficiently.

Key Trends and Developments

Expansion of the tourism sector, rising cashless transactions, and shift towards self-service solutions are the major trends impacting Middle East and Africa kiosk market growth.

Sep 2024

Orient Insurance, a leading insurance provider in the Middle East and a subsidiary of the Al-Futtaim Group launched its new kiosk at Dubai Festival City Mall. The inauguration of this kiosk was conducted by Mr. Omer Elamin, President of Orient Group, and it aims to enhance customer experiences through a more efficient service model.

May 2024

WOSUL, a fintech company based in Saudi Arabia introduced the WOSUL Kiosk system, an innovative solution that enables customers to place orders through a self-service machine, thereby enhancing the efficiency of the self-ordering process. Additionally, the WOSUL Kiosk system allows for direct card payments using customers' smartphones, accommodating multiple payment options including Apple Pay, credit cards, and loyalty programs.

Sep 2023

As per Middle East and Africa kiosk market analysis, the Roads and Transport Authority (RTA) in Dubai unveiled a new generation of smart kiosks, featuring state-of-the-art capabilities and contemporary designs. This initiative aims to enhance user convenience and ensure that services are accessible 24/7 to all individuals, including those with disabilities.

Oct 2022

The official postal service provider in the United Arab Emirates introduced new 'Emirates Posts Kiosks' in several prominent shopping centres in Dubai, including The Dubai Mall, Mall of the Emirates, Al Waha Mall, and Madina Mall.

Expansion of the Tourism Sector

One of the notable Middle East and Africa kiosk market trends is the growth of the tourism sector. Rise in tourism within the region necessitates the establishment of kiosks at airports, hotels, and various attractions to streamline check-in processes, provide access to information, and offer ticketing services.

Rising Cashless Transactions

The shift towards cashless and contactless payment methods is significantly influencing the adoption of kiosks equipped with advanced digital payment solutions. This transition is not merely a trend; it represents a fundamental change in how businesses interact with their customers.

Enhanced Cost Efficiency

Companies are increasingly turning to kiosks as a strategic solution to reduce operational expenses. By automating standard tasks that were traditionally performed by human employees, these kiosks help streamline various processes within the organisation, leading to the Middle East and Africa kiosk market expansion.

Improved Customer Experience

The modern consumer landscape is witnessing a significant shift towards self-service solutions, driven by the desire for quicker and more convenient interactions. As customers increasingly seek autonomy in their purchasing and service experiences, businesses are responding by implementing technologies that empower users to serve themselves.

Middle East and Africa Kiosk Market Trends

Kiosks across the Middle East and Africa are progressively integrating digital payment solutions, including mobile wallets and contactless cards. This development not only accelerates transaction processes but also enhances convenience, reflecting the region's increasing transition towards cashless and secure payment alternatives.

As per the Middle East and Africa kiosk market report, the utilisation of self-service kiosks is broadening beyond conventional retail environments to encompass industries, such as healthcare and government services. These kiosks provide functionalities like appointment scheduling, ticketing, and access to information, thereby enhancing efficiency and customer service across multiple public and private sectors.

Middle East and Africa Kiosk Industry Segmentation

The EMR’s report titled “Middle East and Africa Kiosk Market Report and Forecast 2025-2034” offers a detailed analysis of the market based on the following segments:

Market Breakup by Type:

• Bank Kiosks
• Vending Kiosks
• Ticketing Kiosks
• Patient Interactive Kiosks
• Casino Kiosks
• Information Kiosks
• Others

Market Breakup by End-User Industry:

• BFSI
• Healthcare
• Retail
• Hospitality
• Transportation
• Others

Market Breakup by Region:

• Saudi Arabia
• United Arab Emirates
• Nigeria
• South Africa
• Others

Middle East and Africa Kiosk Market Share

Based on the end use, the market is segmented into BFSI, healthcare, retail, hospitality, and transportation, among others. The BFSI segment is projected to grow at a CAGR of 10.8% during the forecast period. Kiosks within the BFSI sector allow customers to engage in self-service activities such as checking account balances, transferring funds, and making bill payments, propelling the kiosk market in Middle East and Africa. These kiosks optimise banking operations, increase accessibility, lessen reliance on physical branches, and enhance the overall customer experience by providing prompt, efficient, and 24/7 service alternatives.

Leading Companies in the Middle East and Africa Kiosk Market

Key companies in the region are adopting advanced technologies to improve Middle East and Africa kiosk market outlook.

Fujitsu Ltd.

- Fujitsu Ltd. was established in 1935 and is based in Tokyo, Japan. The company stands as a prominent global provider of IT services and delivers a variety of technological solutions, including self-service kiosks, catering to multiple sectors such as retail and finance.

Hitachi Ltd.

Hitachi Ltd. was established in 1910 and is a prominent Japanese multinational corporation based in Tokyo. The company focuses on electronics, information technology services, and industrial systems, delivering solutions across multiple sectors, including infrastructure and advanced technology sectors, consequently driving up the Middle East and Africa kiosk market share.

Hyosung Corp.

Hyosung Corp. was founded in 1966 and is a South Korean conglomerate located in Seoul. The organisation engages in a variety of sectors, including textiles, chemicals, industrial machinery, and information technology, with a significant emphasis on innovation in technology.

Advantech Co., Ltd.

Advantech Co., Ltd. was established in 1983 and is a Taiwanese enterprise headquartered in Taipei. The company is dedicated to industrial automation, embedded computing, and Internet of Things (IoT) solutions, providing cutting-edge technologies for a range of industrial and commercial uses.

Other major players in the market are NCR Corp., Diebold Nixdorf Inc., Olea Kiosks Inc., KIOSK Information Systems, Oki Electric Industry Co., Ltd., and Glory Ltd., among others.