Asia Pacific Kiosk Market Size and Share Outlook - Forecast Trends and Growth Analysis Report (2025-2034)

The Asia Pacific kiosk market size reached around USD 6.59 Billion in 2024. The market is projected to grow at a CAGR of 9.80% between 2025 and 2034 to reach nearly USD 16.78 Billion by 2034.

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Asia Pacific Kiosk Market Growth

As of March 2022, India had a total of 252,000 ATMs, both offline and online. The country boasts over 160,000 bank branches, which equates to approximately 15 branches for every 100,000 individuals. This extensive network is further supported by 217,000 ATMs, with 47% located in rural and semi-urban regions, thus augmenting growth in the kiosk market in Asia Pacific. As financial institutions broaden their service offerings and branch presence, they are increasingly implementing kiosks to enhance customer engagement. These self-service kiosks improve operational efficiency by providing services such as account management, bill payments, and document processing, thereby minimising wait times and reducing operational expenses.

As per the Asia Pacific kiosk market analysis, before the COVID-19 pandemic, the Asia Pacific region held the title of the largest travel market globally, however, it fell to the second position in 2021 following the pandemic's impact. By 2025, the market is anticipated to reach approximately USD 490 billion, reflecting a 10% increase compared to its 2019 figures. The growth of the tourism sector is also fuelling an increasing demand for kiosks in popular tourist destinations. As the number of visitors rises, these kiosks offer effective solutions for ticketing, information dissemination, and reservations at airports, train stations, and attractions. These self-service units significantly enhance the visitor experience by providing real-time updates, multilingual assistance, and convenient access to services, thereby aiding in the management of high foot traffic and optimising operations in busy tourist locales.

Key Trends and Developments

Rapid urbanisation in the region, the growth of the retail sector, the rising adoption of advanced technologies, and the increasing adoption of cashless payments are the major trends impacting the Asia Pacific kiosk market expansion.

Sep 2024

In a significant achievement for the esteemed brand, ACK officially inaugurated its inaugural retail kiosk at Ambience Mall in India, signifying the company's foray into direct-to-consumer (D2C) retail. This initiative is part of a novel format known as Broadway, which facilitates D2C brands in creating a more immersive offline presence, thereby enabling consumers to engage with the brand in a vibrant and interactive retail setting.

May 2024

Avis Budget Group unveiled its Self-Service Kiosks at ITB China 2024. These kiosks are designed to improve the vehicle collection experience for customers and are strategically located in key travel hubs. These imcludes airports, enabling travellers to obtain rental vehicle keys efficiently and securely from an automated system, thereby leading to the Asia Pacific kiosk market growth.

Oct 2022

KFC introduced its inaugural To-Go coffee kiosk in Shanghai, China. This fast-food brand has established a specialised coffee shop format to meet the increasing demand for value and efficiency among the affluent younger coffee consumers in China.

Rapid Urbanisation in the Region

One of the key Asia Pacific kiosk market trends is the expansion of the urban sector. The rapid urban development in cities throughout the Asia Pacific is driving an increased demand for kiosks in high-traffic locations such as shopping centres, transportation terminals, and public areas, thereby offering effective self-service options.

Growth of the Retail Sector

The growth of the retail sector, along with the emergence of shopping malls and convenience stores, is driving the demand for interactive kiosks to enhance customer engagement and optimise operational efficiency.

Technological Advancements

A key Asia Pacific kiosk market development is the advancements in kiosk technology, such as touchscreens, biometric systems, and the integration of the Internet of things (IoT), are improving the functionality of kiosks and promoting their widespread adoption across multiple sectors.

Increased Adoption of Cashless Payments

The shift towards cashless payment methods is significantly driving the growth and implementation of kiosks equipped with advanced payment systems. This transition is not only modernising the way transactions are conducted but also enhancing the overall customer experience.

Asia Pacific Kiosk Market Trends

With the increasing adoption of cashless transactions, kiosks facilitate a range of payment options, such as mobile wallets and contactless cards, thereby improving convenience and security for users in retail, transportation, and public services, leading to the Asia Pacific kiosk market expansion.

There is a notable shift towards the implementation of interactive and intelligent kiosks throughout the region. These kiosks are equipped with cutting-edge technologies, including touchscreens, AI-enhanced customer support, and real-time data analytics, which provide tailored experiences and effective information sharing across sectors such as retail, hospitality, and transportation.

Asia Pacific Kiosk Industry Segmentation

The EMR’s report titled “Asia Pacific Kiosk Market Report and Forecast 2025-2034” offers a detailed analysis of the market based on the following segments:

Market Breakup by Type:

• Bank Kiosks
• Vending Kiosks
• Ticketing Kiosks
• Patient Interactive Kiosks
• Casino Kiosks
• Information Kiosks
• Others

Market Breakup by End-User Industry:

• BFSI
• Healthcare
• Retail
• Hospitality
• Transportation
• Others

Market Breakup by Country:

• China
• Japan
• India
• ASEAN
• Australia
• Others

Asia Pacific Kiosk Market Share

Based on end use, the market is segmented into BFSI, healthcare, retail, hospitality, and transportation, among others. The BFSI segment is projected to grow at a CAGR of 11.1% during the forecast period. Kiosks within the BFSI sector offer self-service solutions for clients, facilitating rapid transactions including withdrawals, cash deposits, bill payments, and account inquiries. These kiosks contribute to increased efficiency, minimised wait times, and enhanced convenience and accessibility for customers.

Leading Companies in the Asia Pacific Kiosk Market

Major players are focusing on technological advancements to gain a to improve Asia Pacific kiosk market outlook.

NCR Corp.

NCR Corp., founded in 1884, is headquartered in Atlanta, Georgia. The organisation specialises in self-service kiosks, automated teller machines (ATMs), and point-of-sale (POS) systems, serving sectors including retail, financial services, and hospitality by leveraging cutting-edge technological innovations.

Thales S.A.

Thales S.A., founded in 1893, is a multinational corporation based in Paris, France. The organisation engages in multiple sectors, including aerospace, defence, security, and transportation. It offers advanced solutions such as biometric systems, payment terminals, and self-service kiosks, all designed to enhance safety and operational efficiency.

Fujitsu Ltd.

Fujitsu Ltd., founded in 1935 and headquartered in Tokyo, Japan, is a leading global provider of information technology services. The company offers a diverse range of technological solutions, including self-service kiosks, serving various sectors such as retail and finance, consequently driving up the Asia Pacific kiosk market share.

Hitachi Ltd.

Hitachi Ltd. founded in 1910, is a leading Japanese multinational corporation headquartered in Tokyo. The organisation specialises in electronics, information technology services, and industrial systems, providing solutions across various sectors, including infrastructure and advanced technology.

Other major players in the market are Diebold Nixdorf Inc, Posiflex Technology Inc, Oki Electric Industry Co., Ltd, Glory Ltd., Hyosung Corp., and Advantech Co., Ltd., among others.
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