Global Cloud Telephony for Retail Competitive Landscape Professional Research Report 2025
Description
Research Summary
Cloud telephony for retail refers to the use of cloud-based communication solutions in the retail industry to optimize and streamline communication processes. It leverages cloud infrastructure to manage phone calls, SMS, and other communication channels, providing a more flexible and cost-effective way for retailers to interact with customers, employees, and suppliers. Cloud telephony eliminates the need for traditional phone systems and hardware, allowing retailers to scale their communication capabilities based on demand. It offers features like IVR (Interactive Voice Response), call tracking, call recording, and analytics, enabling retailers to provide better customer service, manage sales inquiries, and optimize their overall operational efficiency. With cloud telephony, retail businesses can improve customer experience, offer personalized services, and ensure seamless communication across multiple store locations. It also allows retailers to integrate their communication systems with other cloud-based applications, such as customer relationship management (CRM) tools, to enhance sales and marketing efforts and gain valuable insights into customer behavior and preferences.
According to DIResearch's in-depth investigation and research, the global Cloud Telephony for Retail market size was valued at XX Million USD in 2024 and is projected to reach XX Million USD by 2032, with a CAGR of XX% (2025-2032). Notably, the China market has changed rapidly in the past few years. By 2024, China's market size is expected to be XX Million USD, representing approximately XX% of the global market share. By 2032, it is anticipated to grow further to XX Million USD, contributing XX% to the worldwide market share.
The major global manufacturers of Cloud Telephony for Retail include NFON, RingCentral, Cisco, Mitel Networks, Avaya, 8x8, Enreach, Destiny NV, Twilio, 3CX, AVOXI, Soluno, VoIPstudio, Fuze, Gamma, Zoom, Vonage etc. The global players competition landscape in this report is divided into three tiers. The first tier comprises global leading enterprises that command a substantial market share, hold a dominant industry position, possess strong competitiveness and influence, and generate significant revenue. The second tier includes companies with a notable market presence and reputation; these firms actively follow industry leaders in product, service, or technological innovation and maintain a moderate revenue scale. The third tier consists of smaller companies with limited market share and lower brand recognition, primarily focused on local markets and generating comparatively lower revenue.
This report studies the market size, price trends and future development prospects of Cloud Telephony for Retail. Focus on analysing the market share, product portfolio, prices, sales, revenue and gross profit margin of global major manufacturers, as well as the market status and trends of different product types and applications in the global Cloud Telephony for Retail market. The report data covers historical data from 2020 to 2024, based year in 2025 and forecast data from 2026 to 2032.
The regions and countries in the report include North America, Europe, China, APAC (excl. China), Latin America and Middle East and Africa, covering the Cloud Telephony for Retail market conditions and future development trends of key regions and countries, combined with industry-related policies and the latest technological developments, analyze the development characteristics of Cloud Telephony for Retail industries in various regions and countries, help companies understand the development characteristics of each region, help companies formulate business strategies, and achieve the ultimate goal of the company's global development strategy.
The data sources of this report mainly include the National Bureau of Statistics, customs databases, industry associations, corporate financial reports, third-party databases, etc. Among them, macroeconomic data mainly comes from the National Bureau of Statistics, International Economic Research Organization; industry statistical data mainly come from industry associations; company data mainly comes from interviews, public information collection, third-party reliable databases, and price data mainly comes from various markets monitoring database.
Global Key Manufacturers of Cloud Telephony for Retail Include:
NFON
RingCentral
Cisco
Mitel Networks
Avaya
8x8
Enreach
Destiny NV
Twilio
3CX
AVOXI
Soluno
VoIPstudio
Fuze
Gamma
Zoom
Vonage
Cloud Telephony for Retail Product Segment Include:
Unlimited Cloud Telephony
Metered Cloud Telephony
Cloud Telephony for Retail Product Application Include:
Small and Medium Business
Large Enterprise
Chapter Scope
Chapter 1: Product Research Range, Product Types and Applications, Market Overview, Market Situation and Trends
Chapter 2: Global Cloud Telephony for Retail Industry PESTEL Analysis
Chapter 3: Global Cloud Telephony for Retail Industry Porter’s Five Forces Analysis
Chapter 4: Global Cloud Telephony for Retail Major Regional Market Size and Forecast Analysis
Chapter 5: Global Cloud Telephony for Retail Market Size and Forecast by Type and Application Analysis
Chapter 6: North America Passenger Cloud Telephony for Retail Competitive Analysis (Market Size, Key Players and Market Share, Product Type and Application Segment Analysis, Countries Analysis)
Chapter 7: Europe Cloud Telephony for Retail Competitive Analysis (Market Size, Key Players and Market Share, Product Type and Application Segment Analysis, Countries Analysis)
Chapter 8: China Cloud Telephony for Retail Competitive Analysis (Market Size, Key Players and Market Share, Product Type and Application Segment Analysis, Countries Analysis)
Chapter 9: APAC (Excl. China) Cloud Telephony for Retail Competitive Analysis (Market Size, Key Players and Market Share, Product Type and Application Segment Analysis, Countries Analysis)
Chapter 10: Latin America Cloud Telephony for Retail Competitive Analysis (Market Size, Key Players and Market Share, Product Type and Application Segment Analysis, Countries Analysis)
Chapter 11: Middle East and Africa Cloud Telephony for Retail Competitive Analysis (Market Size, Key Players and Market Share, Product Type and Application Segment Analysis, Countries Analysis)
Chapter 12: Global Cloud Telephony for Retail Competitive Analysis of Key Manufacturers (Revenue, Market Share, Regional Distribution and Industry Concentration)
Chapter 13: Key Company Profiles (Product Portfolio, Revenue and Gross Margin)
Chapter 14: Industrial Chain Analysis, Include Raw Material Suppliers, Distributors and Customers
Chapter 15: Research Findings and Conclusion
Chapter 16: Methodology and Data Sources
Cloud telephony for retail refers to the use of cloud-based communication solutions in the retail industry to optimize and streamline communication processes. It leverages cloud infrastructure to manage phone calls, SMS, and other communication channels, providing a more flexible and cost-effective way for retailers to interact with customers, employees, and suppliers. Cloud telephony eliminates the need for traditional phone systems and hardware, allowing retailers to scale their communication capabilities based on demand. It offers features like IVR (Interactive Voice Response), call tracking, call recording, and analytics, enabling retailers to provide better customer service, manage sales inquiries, and optimize their overall operational efficiency. With cloud telephony, retail businesses can improve customer experience, offer personalized services, and ensure seamless communication across multiple store locations. It also allows retailers to integrate their communication systems with other cloud-based applications, such as customer relationship management (CRM) tools, to enhance sales and marketing efforts and gain valuable insights into customer behavior and preferences.
According to DIResearch's in-depth investigation and research, the global Cloud Telephony for Retail market size was valued at XX Million USD in 2024 and is projected to reach XX Million USD by 2032, with a CAGR of XX% (2025-2032). Notably, the China market has changed rapidly in the past few years. By 2024, China's market size is expected to be XX Million USD, representing approximately XX% of the global market share. By 2032, it is anticipated to grow further to XX Million USD, contributing XX% to the worldwide market share.
The major global manufacturers of Cloud Telephony for Retail include NFON, RingCentral, Cisco, Mitel Networks, Avaya, 8x8, Enreach, Destiny NV, Twilio, 3CX, AVOXI, Soluno, VoIPstudio, Fuze, Gamma, Zoom, Vonage etc. The global players competition landscape in this report is divided into three tiers. The first tier comprises global leading enterprises that command a substantial market share, hold a dominant industry position, possess strong competitiveness and influence, and generate significant revenue. The second tier includes companies with a notable market presence and reputation; these firms actively follow industry leaders in product, service, or technological innovation and maintain a moderate revenue scale. The third tier consists of smaller companies with limited market share and lower brand recognition, primarily focused on local markets and generating comparatively lower revenue.
This report studies the market size, price trends and future development prospects of Cloud Telephony for Retail. Focus on analysing the market share, product portfolio, prices, sales, revenue and gross profit margin of global major manufacturers, as well as the market status and trends of different product types and applications in the global Cloud Telephony for Retail market. The report data covers historical data from 2020 to 2024, based year in 2025 and forecast data from 2026 to 2032.
The regions and countries in the report include North America, Europe, China, APAC (excl. China), Latin America and Middle East and Africa, covering the Cloud Telephony for Retail market conditions and future development trends of key regions and countries, combined with industry-related policies and the latest technological developments, analyze the development characteristics of Cloud Telephony for Retail industries in various regions and countries, help companies understand the development characteristics of each region, help companies formulate business strategies, and achieve the ultimate goal of the company's global development strategy.
The data sources of this report mainly include the National Bureau of Statistics, customs databases, industry associations, corporate financial reports, third-party databases, etc. Among them, macroeconomic data mainly comes from the National Bureau of Statistics, International Economic Research Organization; industry statistical data mainly come from industry associations; company data mainly comes from interviews, public information collection, third-party reliable databases, and price data mainly comes from various markets monitoring database.
Global Key Manufacturers of Cloud Telephony for Retail Include:
NFON
RingCentral
Cisco
Mitel Networks
Avaya
8x8
Enreach
Destiny NV
Twilio
3CX
AVOXI
Soluno
VoIPstudio
Fuze
Gamma
Zoom
Vonage
Cloud Telephony for Retail Product Segment Include:
Unlimited Cloud Telephony
Metered Cloud Telephony
Cloud Telephony for Retail Product Application Include:
Small and Medium Business
Large Enterprise
Chapter Scope
Chapter 1: Product Research Range, Product Types and Applications, Market Overview, Market Situation and Trends
Chapter 2: Global Cloud Telephony for Retail Industry PESTEL Analysis
Chapter 3: Global Cloud Telephony for Retail Industry Porter’s Five Forces Analysis
Chapter 4: Global Cloud Telephony for Retail Major Regional Market Size and Forecast Analysis
Chapter 5: Global Cloud Telephony for Retail Market Size and Forecast by Type and Application Analysis
Chapter 6: North America Passenger Cloud Telephony for Retail Competitive Analysis (Market Size, Key Players and Market Share, Product Type and Application Segment Analysis, Countries Analysis)
Chapter 7: Europe Cloud Telephony for Retail Competitive Analysis (Market Size, Key Players and Market Share, Product Type and Application Segment Analysis, Countries Analysis)
Chapter 8: China Cloud Telephony for Retail Competitive Analysis (Market Size, Key Players and Market Share, Product Type and Application Segment Analysis, Countries Analysis)
Chapter 9: APAC (Excl. China) Cloud Telephony for Retail Competitive Analysis (Market Size, Key Players and Market Share, Product Type and Application Segment Analysis, Countries Analysis)
Chapter 10: Latin America Cloud Telephony for Retail Competitive Analysis (Market Size, Key Players and Market Share, Product Type and Application Segment Analysis, Countries Analysis)
Chapter 11: Middle East and Africa Cloud Telephony for Retail Competitive Analysis (Market Size, Key Players and Market Share, Product Type and Application Segment Analysis, Countries Analysis)
Chapter 12: Global Cloud Telephony for Retail Competitive Analysis of Key Manufacturers (Revenue, Market Share, Regional Distribution and Industry Concentration)
Chapter 13: Key Company Profiles (Product Portfolio, Revenue and Gross Margin)
Chapter 14: Industrial Chain Analysis, Include Raw Material Suppliers, Distributors and Customers
Chapter 15: Research Findings and Conclusion
Chapter 16: Methodology and Data Sources
Table of Contents
170 Pages
- 1 Cloud Telephony for Retail Market Overview
- 1.1 Product Definition and Statistical Scope
- 1.2 Cloud Telephony for Retail Product by Type
- 1.2.1 Unlimited Cloud Telephony
- 1.2.2 Metered Cloud Telephony
- 1.3 Cloud Telephony for Retail Product by Application
- 1.3.1 Small and Medium Business
- 1.3.2 Large Enterprise
- 1.4 Global Cloud Telephony for Retail Market Size Analysis (2020-2032)
- 1.5 Cloud Telephony for Retail Market Development Status and Trends
- 1.5.1 Cloud Telephony for Retail Industry Development Status Analysis
- 1.5.2 Cloud Telephony for Retail Industry Development Trends Analysis
- 2 Cloud Telephony for Retail Market PESTEL Analysis
- 2.1 Political Factors Analysis
- 2.2 Economic Factors Analysis
- 2.3 Social Factors Analysis
- 2.4 Technological Factors Analysis
- 2.5 Environmental Factors Analysis
- 2.6 Legal Factors Analysis
- 3 Cloud Telephony for Retail Market Porter's Five Forces Analysis
- 3.1 Competitive Rivalry
- 3.2 Threat of New Entrants
- 3.3 Bargaining Power of Suppliers
- 3.4 Bargaining Power of Buyers
- 3.5 Threat of Substitutes
- 4 Global Cloud Telephony for Retail Market Analysis by Regions
- 4.1 Global Cloud Telephony for Retail Overall Market: 2024 VS 2025 VS 2032
- 4.2 Global Cloud Telephony for Retail Revenue and Forecast Analysis (2020-2032)
- 4.2.1 Global Cloud Telephony for Retail Revenue and Market Share by Region (2020-2025)
- 4.2.2 Global Cloud Telephony for Retail Revenue Forecast by Region (2026-2032)
- 5 Global Cloud Telephony for Retail Market Size by Type and Application
- 5.1 Global Cloud Telephony for Retail Market Size by Type (2020-2032)
- 5.2 Global Cloud Telephony for Retail Market Size by Application (2020-2032)
- 6 North America
- 6.1 North America Cloud Telephony for Retail Market Size and Growth Rate Analysis (2020-2032)
- 6.2 North America Key Manufacturers Analysis
- 6.3 North America Cloud Telephony for Retail Market Size by Type
- 6.4 North America Cloud Telephony for Retail Market Size by Application
- 6.5 North America Cloud Telephony for Retail Market Size by Country
- 6.5.1 US
- 6.5.2 Canada
- 7 Europe
- 7.1 Europe Cloud Telephony for Retail Market Size and Growth Rate Analysis (2020-2032)
- 7.2 Europe Key Manufacturers Analysis
- 7.3 Europe Cloud Telephony for Retail Market Size by Type
- 7.4 Europe Cloud Telephony for Retail Market Size by Application
- 7.5 Europe Cloud Telephony for Retail Market Size by Country
- 7.5.1 Germany
- 7.5.2 France
- 7.5.3 United Kingdom
- 7.5.4 Italy
- 7.5.5 Spain
- 7.5.6 Benelux
- 8 China
- 8.1 China Cloud Telephony for Retail Market Size and Growth Rate Analysis (2020-2032)
- 8.2 China Key Manufacturers Analysis
- 8.3 China Cloud Telephony for Retail Market Size by Type
- 8.4 China Cloud Telephony for Retail Market Size by Application
- 9 APAC (excl. China)
- 9.1 APAC (excl. China) Cloud Telephony for Retail Market Size and Growth Rate Analysis (2020-2032)
- 9.2 APAC (excl. China) Key Manufacturers Analysis
- 9.3 APAC (excl. China) Cloud Telephony for Retail Market Size by Type
- 9.4 APAC (excl. China) Cloud Telephony for Retail Market Size by Application
- 9.5 APAC (excl. China) Cloud Telephony for Retail Market Size by Country
- 9.5.1 Japan
- 9.5.2 South Korea
- 9.5.3 India
- 9.5.4 Australia
- 9.5.5 Southeast Asia
- 10 Latin America
- 10.1 Latin America Cloud Telephony for Retail Market Size and Growth Rate Analysis (2020-2032)
- 10.2 Latin America Key Manufacturers Analysis
- 10.3 Latin America Cloud Telephony for Retail Market Size by Type
- 10.4 Latin America Cloud Telephony for Retail Market Size by Application
- 10.5 Latin America Cloud Telephony for Retail Market Size by Country
- 10.5.1 Mexico
- 10.5.2 Brazil
- 11 Middle East & Africa
- 11.1 Middle East & Africa Cloud Telephony for Retail Market Size and Growth Rate Analysis (2020-2032)
- 11.2 Middle East & Africa Key Manufacturers Analysis
- 11.3 Middle East & Africa Cloud Telephony for Retail Market Size by Type
- 11.4 Middle East & Africa Cloud Telephony for Retail Market Size by Application
- 11.5 Middle East & Africa Cloud Telephony for Retail Market Size by Country
- 11.5.1 Saudi Arabia
- 11.5.2 South Africa
- 12 Competition by Manufacturers
- 12.1 Global Cloud Telephony for Retail Market Revenue by Key Manufacturers (2021-2025)
- 12.2 Cloud Telephony for Retail Competitive Landscape Analysis and Market Dynamic
- 12.2.1 Cloud Telephony for Retail Competitive Landscape Analysis
- 12.2.2 Global Key Manufacturers Headquarter Location and Key Area Sales
- 12.2.3 Market Dynamic
- 13 Key Companies Analysis
- 13.1 NFON
- 13.1.1 NFON Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 13.1.2 NFON Cloud Telephony for Retail Product Portfolio
- 13.1.3 NFON Cloud Telephony for Retail Market Data Analysis (Revenue, Gross Margin and Market Share) (2021-2025)
- 13.2 RingCentral
- 13.2.1 RingCentral Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 13.2.2 RingCentral Cloud Telephony for Retail Product Portfolio
- 13.2.3 RingCentral Cloud Telephony for Retail Market Data Analysis (Revenue, Gross Margin and Market Share) (2021-2025)
- 13.3 Cisco
- 13.3.1 Cisco Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 13.3.2 Cisco Cloud Telephony for Retail Product Portfolio
- 13.3.3 Cisco Cloud Telephony for Retail Market Data Analysis (Revenue, Gross Margin and Market Share) (2021-2025)
- 13.4 Mitel Networks
- 13.4.1 Mitel Networks Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 13.4.2 Mitel Networks Cloud Telephony for Retail Product Portfolio
- 13.4.3 Mitel Networks Cloud Telephony for Retail Market Data Analysis (Revenue, Gross Margin and Market Share) (2021-2025)
- 13.5 Avaya
- 13.5.1 Avaya Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 13.5.2 Avaya Cloud Telephony for Retail Product Portfolio
- 13.5.3 Avaya Cloud Telephony for Retail Market Data Analysis (Revenue, Gross Margin and Market Share) (2021-2025)
- 13.6 8x8
- 13.6.1 8x8 Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 13.6.2 8x8 Cloud Telephony for Retail Product Portfolio
- 13.6.3 8x8 Cloud Telephony for Retail Market Data Analysis (Revenue, Gross Margin and Market Share) (2021-2025)
- 13.7 Enreach
- 13.7.1 Enreach Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 13.7.2 Enreach Cloud Telephony for Retail Product Portfolio
- 13.7.3 Enreach Cloud Telephony for Retail Market Data Analysis (Revenue, Gross Margin and Market Share) (2021-2025)
- 13.8 Destiny NV
- 13.8.1 Destiny NV Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 13.8.2 Destiny NV Cloud Telephony for Retail Product Portfolio
- 13.8.3 Destiny NV Cloud Telephony for Retail Market Data Analysis (Revenue, Gross Margin and Market Share) (2021-2025)
- 13.9 Twilio
- 13.9.1 Twilio Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 13.9.2 Twilio Cloud Telephony for Retail Product Portfolio
- 13.9.3 Twilio Cloud Telephony for Retail Market Data Analysis (Revenue, Gross Margin and Market Share) (2021-2025)
- 13.10 3CX
- 13.10.1 3CX Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 13.10.2 3CX Cloud Telephony for Retail Product Portfolio
- 13.10.3 3CX Cloud Telephony for Retail Market Data Analysis (Revenue, Gross Margin and Market Share) (2021-2025)
- 13.11 AVOXI
- 13.11.1 AVOXI Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 13.11.2 AVOXI Cloud Telephony for Retail Product Portfolio
- 13.11.3 AVOXI Cloud Telephony for Retail Market Data Analysis (Revenue, Gross Margin and Market Share) (2021-2025)
- 13.12 Soluno
- 13.12.1 Soluno Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 13.12.2 Soluno Cloud Telephony for Retail Product Portfolio
- 13.12.3 Soluno Cloud Telephony for Retail Market Data Analysis (Revenue, Gross Margin and Market Share) (2021-2025)
- 13.13 VoIPstudio
- 13.13.1 VoIPstudio Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 13.13.2 VoIPstudio Cloud Telephony for Retail Product Portfolio
- 13.13.3 VoIPstudio Cloud Telephony for Retail Market Data Analysis (Revenue, Gross Margin and Market Share) (2021-2025)
- 13.14 Fuze
- 13.14.1 Fuze Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 13.14.2 Fuze Cloud Telephony for Retail Product Portfolio
- 13.14.3 Fuze Cloud Telephony for Retail Market Data Analysis (Revenue, Gross Margin and Market Share) (2021-2025)
- 13.15 Gamma
- 13.15.1 Gamma Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 13.15.2 Gamma Cloud Telephony for Retail Product Portfolio
- 13.15.3 Gamma Cloud Telephony for Retail Market Data Analysis (Revenue, Gross Margin and Market Share) (2021-2025)
- 13.16 Zoom
- 13.16.1 Zoom Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 13.16.2 Zoom Cloud Telephony for Retail Product Portfolio
- 13.16.3 Zoom Cloud Telephony for Retail Market Data Analysis (Revenue, Gross Margin and Market Share) (2021-2025)
- 13.17 Vonage
- 13.17.1 Vonage Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 13.17.2 Vonage Cloud Telephony for Retail Product Portfolio
- 13.17.3 Vonage Cloud Telephony for Retail Market Data Analysis (Revenue, Gross Margin and Market Share) (2021-2025)
- 14 Industry Chain Analysis
- 14.1 Cloud Telephony for Retail Industry Chain Analysis
- 14.2 Cloud Telephony for Retail Industry Raw Material and Suppliers Analysis
- 14.2.1 Cloud Telephony for Retail Key Raw Material Supply Analysis
- 14.2.2 Raw Material Suppliers and Contact Information
- 14.3 Cloud Telephony for Retail Typical Downstream Customers
- 14.4 Cloud Telephony for Retail Sales Channel Analysis
- 15 Research Findings and Conclusion
- 16 Methodology and Data Source
- 16.1 Methodology/Research Approach
- 16.2 Research Scope
- 16.3 Benchmarks and Assumptions
- 16.4 Date Source
- 16.4.1 Primary Sources
- 16.4.2 Secondary Sources
- 16.5 Data Cross Validation
- 16.6 Disclaimer
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