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Asia-Pacific Business Process Outsourcing (BPO) Market

Publisher Data Bridge Market Research
Published Jan 01, 2025
Length 350 Pages
SKU # DAABD20400603

Description

Asia-Pacific Business Process Outsourcing (BPO) market is expected to reach USD 128.54 billion by 2032 from USD 63.77 billion in 2024, growing with a CAGR of 9.3% in the forecast period of 2025 to 2032.

Market Segmentation:

Asia-Pacific Business Process Outsourcing (BPO) Market Segmentation, By Outsourcing Type (Offshore, Onshore, and Nearshore), Service (Voice Processing, Telemarketing Services, Image Editing Services, Virtual Staffing Services, 3D Visualization Services, and Others), Application (Customer Care, Finance and Accounting, Talent and HR Services, Sales and Marketing, Sourcing, Procurement & Supply Chain, Facilities and Administration, Product Engineering, Training, and Others), Deployment Mode (Cloud and On Premise), Organization Size (Large Enterprises, SMEs), Ownership (Captive and Third Party), Outsourcing Approach (Contract Based, Bundled Services, Best-Shore, and Fee for Service), End User (IT and Telecommunication, Manufacturing, BFSI, Government & Defense, Transportation and Logistics, Retail & E-Commerce, Travel and Hospitality, Healthcare, Energy and Utilities, Education, and Others), Countries (China, Japan, India, South Korea, Australia, Indonesia, Thailand, Malaysia, Singapore, Philippines, Vietnam, and rest of Asia-Pacific) - Industry Trends and Forecast to 2032

Overview of Asia-Pacific Business Process Outsourcing (BPO) Market Dynamics:

Driver
• Increasing need for Business agility

Restraint
• Growing concerns regarding data security and privacy concern

Opportunity
• Emergence of digital technologies namely AI, IOT and Cloud Computing

Challenge
• Lack of skilled workforce and high attriation rate

Market Players:

The key market players operating in the Asia-Pacific Business Process Outsourcing (BPO) market are listed below:
• Accenture (US)
• Infosys Limited (India)
• Capgemini (France)
• IBM Corporation (US)
• Cognizant (US)
• Tata Consultancy Services Limited (India)
• NTT DATA Corporation (US)
• Concentrix Corporation (US)
• Wipro (India)
• Conduent Inc. (US)
• Genpact (US)
• ADP Inc. (US)
• HCL Technologies Limited (India)
• NCR Voyix Corporation (U.S.)

Table of Contents

350 Pages
1 Introduction
1.1 Objectives Of The Study
1.2 Market Definition
1.3 Overview Of Asia-pacific Business Process Outsourcing (Bpo) Market
1.4 Currency And Pricing
1.5 Limitations
1.6 Markets Covered
2 Market Segmentation
2.1 Markets Covered
2.2 Geographical Scope
2.3 Years Considered For The Study
2.4 Dbmr Tripod Data Validation Model
2.5 Primary Interviews With Key Opinion Leaders
2.6 Dbmr Market Position Grid
2.7 Vendor Share Analysis
2.8 Multivariate Modeling
2.9 Outsourcing Type Timeline Curve
2.10 Market Application Coverage Grid
2.11 Secondary Sources
2.12 Assumptions
3 Executive Summary
4 Premium Insights
4.1 Industry Analysis & Futuristic Scenario
4.1.1 Industry Analysis
4.1.2 Futuristic Scenario
4.2 Case 1: Genpact Limited - Accounts Payable Outsourcing For Renault
4.2.1 Problem:
4.2.2 Solution:
4.2.3 Result:
4.3 Case 2: Outsourced Solution Drives Business Growth For Top Accounting Firm
4.3.1 Problem
4.3.2 Solution
4.3.3 Result
4.4 Case 3: Genpact And Garden Of Life - Enhancing Customer Experience With Outsourcing Solutions
4.4.1 Problem:
4.4.2 Solution:
4.4.3 Result:
4.5 Case 4: Streamlined Operations And Delivered Process Efficiencies For Asia-pacific Hospitality Group
4.5.1 Problem:
4.5.2 Solution:
4.5.3 Result:
4.6 Company Comparative Analysis
4.7 Technology Trends
5 Regulatory Standards
6 Market Overview
6.1 Drivers
6.1.1 Increasing Need For Business Agility
6.1.2 Rising Customer Focus Toward Enhanced Efficiency, Time Effectiveness, And Cost Efficiency
6.1.3 Growing Preference For Cloud Technology And Its Significance On Process Automation
6.1.4 Increasing Dependence On Sales And Marketing For Customer Service Enhancement
6.1.5 Upsurge In The Capacity Of Quality Enterprise Data
6.2 Restraints
6.2.1 Growing Concerns Regarding Data Security And Privacy Concerns
6.2.2 Stringent Government Regulations
6.3 Opportunities
6.3.1 Focus On Multi-workflow Scheduling Of Business
6.3.2 Emergence Of Digital Technologies, Namely Ai, Iot, And Cloud Computing
6.3.3 Increase In The Establishment Of Service Centers And It Sector Spending
6.3.4 Growing Number Of Start-ups Partnering With Business Process Outsourcing (Bpo)
6.4 Challenges
6.4.1 Lack Of Skilled Workforce And High Attrition Rate
6.4.2 Frequent Disruption Affects The Operational Efficiency Of Business Process Outsourcing (Bpo)
6.4.3 Increase In The Presence Of New Entrants
7 Asia-pacific Business Process Outsourcing (Bpo) Market, By Outsourcing Type
7.1 Overview
7.2 Offshore
7.3 Onshore
7.4 Nearshore
8 Asia-pacific Business Process Outsourcing (Bpo) Market, By Service
8.1 Overview
8.2 Voice Processing
8.2.1 Inbound
8.2.2 Outbound
8.2.3 Survey And Market Research
8.3 Telemarketing Services
8.4 Image Editing Services
8.5 Virtual Staffing Services
8.6 3d Visualization Services
8.6.1 3d Animation
8.6.2 Cad Modeling
8.6.3 3d Illustration
8.6.4 3d Development
8.6.5 Others
8.7 Others
9 Asia-pacific Business Process Outsourcing (Bpo) Market, By Application
9.1 Overview
9.2 Customer Care
9.3 Finance And Accounting
9.3.1 Order To Cash
9.3.1.1 Collection And Accounts Receivable
9.3.1.2 Order Management And Billing
9.3.1.3 Order To Cash Analytics
9.3.2 Procure To Pay
9.3.2.1 Accounts Payable
9.3.2.2 Employee Disbursements
9.3.2.3 Analytics
9.3.2.4 Process Support
9.3.3 Record To Report
9.3.3.1 General Ledger
9.3.3.2 Data Integrity And Reporting Services
9.3.3.3 Cost Accounting & Treasury
9.3.4 Financial Planning & Analysis
9.3.4.1 Budgeting And Forecasting
9.3.4.2 Business Metrics And Tracking
9.3.4.3 Decision Support Analysis
9.3.5 Logistics & Warehousing
9.3.6 Transportation & Vehicle Leasing
9.3.7 Courier Services
9.3.8 Moving & Relocation
9.4 Talent And Hr Services
9.4.1 Employee And Hr Operations
9.4.1.1 Payroll And Pension
9.4.1.2 Employee Services
9.4.1.3 Government Relation Services
9.4.1.4 Workforce Data Administration
9.4.1.5 Cw Management
9.4.1.5.1 Master Data Management
9.4.1.5.2 Vendor Management
9.4.1.5.3 Exit Management
9.4.2 Talent Acquisition And Development
9.4.2.1 Talent Development
9.4.2.1.1 Organization And Change Management
9.4.2.1.2 Competency And Development Management
9.4.2.1.3 Learning Content Development & Learning Delivery
9.4.2.1.4 Curriculum And Campaign Design
9.4.2.1.5 Collaboration And Knowledge Management
9.4.2.1.6 Compensation Planning
9.4.2.1.7 Others
9.4.2.2 Talent Acquisition
9.4.2.2.1 Workforce Planning
9.4.2.2.2 Candidate Sourcing Screening And Selection
9.4.2.2.3 New Joiner Offer And Onboarding
9.4.2.2.4 Hiring Clearances
9.4.2.2.5 Relocation Assistance, Inter Company And Asia-pacific Mobility
9.4.2.2.6 Others
9.5 Sales And Marketing
9.6 Sourcing, Procurement & Supply Chain
9.6.1 Procurement Admin Support
9.6.2 Procurement Consulting
9.7 Facilities And Administration
9.8 Product Engineering
9.9 Training
9.10 Others
10 Asia-pacific Business Process Outsourcing (Bpo) Market, By Ownership
10.1 Overview
10.2 Captive
10.3 Third Party
11 Asia-pacific Business Process Outsourcing (Bpo) Market, By Deployment Mode
11.1 Overview
11.2 Cloud
11.3 On Premise
12 Asia-pacific Business Process Outsourcing (Bpo) Market, By Organization Size
12.1 Overview
12.2 Large Enterprises
12.3 Smes
13 Asia-pacific Business Process Outsourcing (Bpo) Market, By Outsourcing Approach
13.1 Overview
13.2 Contract Based
13.3 Bundled Services
13.4 Best-shore
13.5 Fee For Service
14 Asia-pacific Business Process Outsourcing (Bpo) Market, By End User
14.1 Overview
14.2 It And Telecommunication
14.2.1 Customer Care
14.2.2 Finance And Accounting
14.2.3 Talent And Hr Services
14.2.4 Sales And Marketing
14.2.5 Sourcing, Procurement & Supply Chain
14.2.6 Facilities And Administration
14.2.7 Product Engineering
14.2.8 Training
14.2.9 Others
14.3 Manufacturing
14.3.1 Customer Care
14.3.2 Finance And Accounting
14.3.3 Talent And Hr Services
14.3.4 Sales And Marketing
14.3.5 Sourcing, Procurement & Supply Chain
14.3.6 Facilities And Administration
14.3.7 Product Engineering
14.3.8 Training
14.3.9 Others
14.4 Bfsi
14.4.1 Customer Care
14.4.2 Finance And Accounting
14.4.3 Talent And Hr Services
14.4.4 Sales And Marketing
14.4.5 Sourcing, Procurement & Supply Chain
14.4.6 Facilities And Administration
14.4.7 Product Engineering
14.4.8 Training
14.4.9 Others
14.5 Government & Defense
14.5.1 Customer Care
14.5.2 Finance And Accounting
14.5.3 Talent And Hr Services
14.5.4 Sales And Marketing
14.5.5 Sourcing, Procurement & Supply Chain
14.5.6 Facilities And Administration
14.5.7 Product Engineering
14.5.8 Training
14.5.9 Others
14.6 Transportation And Logistics
14.6.1 Customer Care
14.6.2 Finance And Accounting
14.6.3 Talent And Hr Services
14.6.4 Sales And Marketing
14.6.5 Sourcing, Procurement & Supply Chain
14.6.6 Facilities And Administration
14.6.7 Product Engineering
14.6.8 Training
14.6.9 Others
14.7 Retail & E-commerce
14.7.1 Customer Care
14.7.2 Finance And Accounting
14.7.3 Talent And Hr Services
14.7.4 Sales And Marketing
14.7.5 Sourcing, Procurement & Supply Chain
14.7.6 Facilities And Administration
14.7.7 Product Engineering
14.7.8 Training
14.7.9 Others
14.8 Travel And Hospitality
14.8.1 Customer Care
14.8.2 Finance And Accounting
14.8.3 Talent And Hr Services
14.8.4 Sales And Marketing
14.8.5 Sourcing, Procurement & Supply Chain
14.8.6 Facilities And Administration
14.8.7 Product Engineering
14.8.8 Training
14.8.9 Others
14.9 Healthcare
14.9.1 Customer Care
14.9.2 Finance And Accounting
14.9.3 Talent And Hr Services
14.9.4 Sales And Marketing
14.9.5 Sourcing, Procurement & Supply Chain
14.9.6 Facilities And Administration
14.9.7 Product Engineering
14.9.8 Training
14.9.9 Others
14.10 Energy And Utilities
14.10.1 Customer Care
14.10.2 Finance And Accounting
14.10.3 Talent And Hr Services
14.10.4 Sales And Marketing
14.10.5 Sourcing, Procurement & Supply Chain
14.10.6 Facilities And Administration
14.10.7 Product Engineering
14.10.8 Training
14.10.9 Others
14.11 Education
14.11.1 Customer Care
14.11.2 Finance And Accounting
14.11.3 Talent And Hr Services
14.11.4 Sales And Marketing
14.11.5 Sourcing, Procurement & Supply Chain
14.11.6 Facilities And Administration
14.11.7 Product Engineering
14.11.8 Training
14.11.9 Others
14.12 Others 225
List Of Figures
Figure 1 Asia-pacific Business Process Outsourcing (Bpo) Market: Segmentation
Figure 2 Asia-pacific Business Process Outsourcing (Bpo) Market: Data Triangulation
Figure 3 Asia-pacific Business Process Outsourcing (Bpo) Market: Droc Analysis
Figure 4 Asia-pacific Business Process Outsourcing (Bpo) Market: Asia-pacific Vs Regional Market Analysis
Figure 5 Asia-pacific Business Process Outsourcing (Bpo) Market: Company Research Analysis
Figure 6 Asia-pacific Business Process Outsourcing (Bpo) Market: Interview Demographics
Figure 7 Asia-pacific Business Process Outsourcing (Bpo) Market: Dbmr Market Position Grid
Figure 8 Asia-pacific Business Process Outsourcing (Bpo) Market: Vendor Share Analysis
Figure 9 Asia-pacific Business Process Outsourcing (Bpo) Market: Multivariate Modeling
Figure 10 Asia-pacific Business Process Outsourcing (Bpo) Market: Outsourcing Type Timeline Curve
Figure 11 Asia-pacific Business Process Outsourcing (Bpo) Market: Application Coverage Grid
Figure 12 Asia-pacific Business Process Outsourcing (Bpo) Market: Segmentation
Figure 13 Three Segments Comprise The Asia-pacific Business Process Outsourcing (Bpo) Market, By Outsourcing Type (2024)
Figure 14 Asia-pacific Business Process Outsourcing (Bpo) Market: Executive Summary
Figure 15 Strategic Decisions
Figure 16 Growing Preference For Cloud Technology And Its Significance On Process Automation Is Expected To Drive The Asia-pacific Business Process Outsourcing (Bpo) Market During The Forecast Period Of 2025 To 2032
Figure 17 Offshore Segment Is Expected To Account For The Largest Share Of The Asia-pacific Business Process Outsourcing (Bpo) Market In 2025 & 2032
Figure 18 Drivers, Restraints, Opportunities, And Challenges Of Asia-pacific Business Process Outsourcing (Bpo) Market
Figure 19 Support For Business Agility From Various Business Departments
Figure 20 Changes In Organization For Agility
Figure 21 Public Cloud Adoption For Business Operations
Figure 22 Ai Adoption Rates Around The Globe
Figure 23 Asia-pacific Business Process Outsourcing (Bpo) Market: By Outsourcing Type, 2024
Figure 24 Asia-pacific Business Process Outsourcing (Bpo) Market: By Service, 2024
Figure 25 Asia-pacific Business Process Outsourcing (Bpo) Market: By Application, 2024
Figure 26 Asia-pacific Business Process Outsourcing (Bpo) Market: By Ownership, 2024
Figure 27 Asia-pacific Business Process Outsourcing (Bpo) Market: By Deployment Mode, 2024
Figure 28 Asia-pacific Business Process Outsourcing (Bpo) Market: By Organization Size, 2024
Figure 29 Asia-pacific Business Process Outsourcing (Bpo) Market: By Outsourcing Approach, 2024
Figure 30 Asia-pacific Business Process Outsourcing (Bpo) Market: By End User, 2024
Figure 31 Asia-pacific Business Process Outsourcing (Bpo) Market: Snapshot (2024)
Figure 32 Asia-pacific Business Process Outsourcing (Bpo) Market: 2024 (%)

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