Report cover image

Healthcare BPO Market

Publisher Coherent Market Insights
Published Aug 12, 2025
Length 150 Pages
SKU # CMI20399682

Description

Healthcare BPO (business process outsourcing) is a process of hiring an external contractor (third-party organization) to handle non-clinical and/or non-core activities of the healthcare organization. Several hospitals, clinics, and other medical facilities around the world outsource work instead of performing the tasks in-house to improve patient care, provide greater access to specialists, lower costs, lessen critical mistakes, and to offer more services.

Market Dynamics

Growing burden of chronic disease, growing geriatric population, growing adoption of healthcare IT solutions or BPO services, rapid increase in Clinical Process Outsourcing (CPO), growing trend of outsourcing, increasing R&D in the healthcare industry, and rapid growth of the pharmaceutical industry are major factors expected to drive growth of the global healthcare BPO market.

For instance, in May 2023, Optum, American healthcare services provider, planned to invest some P800 million in medical business process outsourcing (BPO) in the Philippines. Optum, in March this year, have already met with the Board of Investments (BOI) to discuss details of their planned new project in Davao and queries on the importation of equipment.

Moreover, according to India Brand Equity Foundation (IBEF), India’s domestic pharmaceutical market stood at USD 42 Bn in 2021 and is expected to reach USD 65 Bn by 2024 and USD 120-130 Bn by 2030. This in turn is driving the growth of the market.

Key features of the study
  • This report provides in-depth analysis of the global healthcare BPO market, and provides market size (USD Bn) and compound annual growth rate (CAGR%) for the forecast period 2025-2032, considering 2024 as the base year.
  • It elucidates potential revenue opportunities across different segments and explains attractive investment proposition matrices for this market.
  • This study also provides key insights about market drivers, restraints, opportunities, new product launches or approval, market trends, regional outlook, and competitive strategies adopted by key players.
  • It profiles key players in the global healthcare BPO market based on the following parameters such as company highlights, products portfolio, key highlights, financial performance, and strategies.
  • Key companies covered as a part of this study include Parexel International, IQVIA, IBM Corporation, Genpact Limited, Cognizant, Capgemini, Accenture, Sutherland Healthcare Solutions, GeBBs Healthcare Solutions, and UnitedHealth Group Incorporated, among others.
  • Insights from this report would allow marketers and the management authorities of the companies to make informed decisions regarding their future product launches, type up-gradation, market expansion, and marketing tactics.
  • The global healthcare BPO market report caters to various stakeholders in this industry including investors, suppliers, product manufacturers, distributors, new entrants, and financial analysts.
  • Stakeholders would have ease in decision-making through various strategy matrices used in analyzing the global healthcare BPO market.
Market Segmentation
  • Global Healthcare BPO Market, By Payer Service
  • Human Resource Management
  • Claims Management
  • Customer Relationship Management (CRM)
  • Operational/Administrative Management
  • Care Management
  • Provider Management
  • Other Payer Services
  • Global Healthcare BPO Market, By Provider Service
  • Patient Enrolment and Strategic Planning
  • Patient Care Service
  • Revenue Cycle Management
  • Global Healthcare BPO Market, By Pharmaceutical Service
  • Research and Development
  • Manufacturing
  • Non-clinical Services
  • Supply Chain Management and Logistics
  • Sales and Marketing Services
  • Other Non-clinical Services
  • Global Healthcare BPO Market, By Geography
  • North America
  • U.S.
  • Canada
  • Latin America
  • Brazil
  • Argentina
  • Mexico
  • Rest of Latin America
  • Europe
  • Germany
  • U.K.
  • Spain
  • France
  • Italy
  • Russia
  • Rest of Europe
  • Asia Pacific
  • China
  • India
  • Japan
  • Australia
  • South Korea
  • ASEAN
  • Rest of Asia Pacific
  • Middle East
  • GCC Countries
  • Israel
  • Rest of Middle East
  • Africa
  • South Africa
  • North Africa
  • Central Africa
  • Company Profiles
  • Parexel International
  • IQVIA
  • IBM Corporation
  • Genpact Limited
  • Cognizant
  • Capgemini
  • Accenture
  • Sutherland Healthcare Solutions
  • GeBBs Healthcare Solutions
  • UnitedHealth Group Incorporated

Table of Contents

150 Pages
1. Research Objectives and Assumptions
Research Objectives
Assumptions
Abbreviations
2. Market Purview
Report Description
Market Definition and Scope
Executive Summary
Market Snapshot, By Payer Service
Market Snapshot, By Provider Service
Market Snapshot, By Pharmaceutical Service
Market Snapshot, By Geography
Coherent Opportunity Map (COM)
3. Market Dynamics, Regulations, and Trends Analysis
Market Dynamics
Growing trend of outsourcing
Complex rules and regulations
Rapid growth of the pharmaceutical industry
Impact Analysis
Key Highlights
Regulatory Scenario
Product launch/Approvals
PEST Analysis
PORTER’s Analysis
Merger and Acquisition Scenario
4. Global Healthcare BPO Market, By Payer Service, 2020-2032, (USD Bn)
Introduction
Market Share Analysis, 2025 and 2032 (%)
Y-o-Y Growth Analysis, 2021 - 2032
Segment Trends
Human Resource Management
Introduction
Market Size and Forecast, and Y-o-Y Growth, 2020-2032, (USD Bn)
Claims Management
Introduction
Market Size and Forecast, and Y-o-Y Growth, 2020-2032, (USD Bn)
Customer Relationship Management (CRM)
Introduction
Market Size and Forecast, and Y-o-Y Growth, 2020-2032, (USD Bn)
Operational/Administrative Management
Introduction
Market Size and Forecast, and Y-o-Y Growth, 2020-2032, (USD Bn)
Care Management
Introduction
Market Size and Forecast, and Y-o-Y Growth, 2020-2032, (USD Bn)
Provider Management
Introduction
Market Size and Forecast, and Y-o-Y Growth, 2020-2032, (USD Bn)
Other Payer Services
Introduction
Market Size and Forecast, and Y-o-Y Growth, 2020-2032, (USD Bn)
5. Global Healthcare BPO Market, By Provider Service, 2020-2032, (USD Bn)
Introduction
Market Share Analysis, 2025 and 2032 (%)
Y-o-Y Growth Analysis, 2021 - 2032
Segment Trends
Patient Enrolment and Strategic Planning
Introduction
Market Size and Forecast, and Y-o-Y Growth, 2020-2032, (USD Bn)
Patient Care Service
Introduction
Market Size and Forecast, and Y-o-Y Growth, 2020-2032, (USD Bn)
Revenue Cycle Management
Introduction
Market Size and Forecast, and Y-o-Y Growth, 2020-2032, (USD Bn)
6. Global Healthcare BPO Market, By Pharmaceutical Service, 2020-2032, (USD Bn)
Introduction
Market Share Analysis, 2025 and 2032 (%)
Y-o-Y Growth Analysis, 2021 - 2032
Segment Trends
Research and Development
Introduction
Market Size and Forecast, and Y-o-Y Growth, 2020-2032, (USD Bn)
Manufacturing
Introduction
Market Size and Forecast, and Y-o-Y Growth, 2020-2032, (USD Bn)
Non-clinical Services
Introduction
Market Size and Forecast, and Y-o-Y Growth, 2020-2032, (USD Bn)
Supply Chain Management and Logistics
Introduction
Market Size and Forecast, and Y-o-Y Growth, 2020-2032, (USD Bn)
Sales and Marketing Services
Introduction
Market Size and Forecast, and Y-o-Y Growth, 2020-2032, (USD Bn)
Other Non-clinical Services
Introduction
Market Size and Forecast, and Y-o-Y Growth, 2020-2032, (USD Bn)
7. Global Healthcare BPO Market, By Geography, 2020-2032, (USD Bn)
Introduction
Market Share Analysis, 2025 and 2032 (%)
Y-o-Y Growth Analysis, 2021 - 2032
Segment Trends
North America
Introduction
Market Size and Forecast, and Y-o-Y Growth, By Payer Service, 2020-2032, (USD Bn)
Market Size and Forecast, and Y-o-Y Growth, By Provider Service, 2020-2032, (USD Bn)
Market Size and Forecast, and Y-o-Y Growth, By Pharmaceutical Service, 2020-2032, (USD Bn)
U.S.
Canada
Europe
Introduction
Market Size and Forecast, and Y-o-Y Growth, By Payer Service, 2020-2032, (USD Bn)
Market Size and Forecast, and Y-o-Y Growth, By Provider Service, 2020-2032, (USD Bn)
Market Size and Forecast, and Y-o-Y Growth, By Pharmaceutical Service, 2020-2032, (USD Bn)
Germany
U.K.
Spain
France
Italy
Russia
Rest of Europe
Asia Pacific
Introduction
Market Size and Forecast, and Y-o-Y Growth, By Payer Service, 2020-2032, (USD Bn)
Market Size and Forecast, and Y-o-Y Growth, By Provider Service, 2020-2032, (USD Bn)
Market Size and Forecast, and Y-o-Y Growth, By Pharmaceutical Service, 2020-2032, (USD Bn)
China
India
Japan
Australia
South Korea
ASEAN
Rest of Asia Pacific
Latin America
Introduction
Market Size and Forecast, and Y-o-Y Growth, By Payer Service, 2020-2032, (USD Bn)
Market Size and Forecast, and Y-o-Y Growth, By Provider Service, 2020-2032, (USD Bn)
Market Size and Forecast, and Y-o-Y Growth, By Pharmaceutical Service, 2020-2032, (USD Bn)
Brazil
Argentina
Mexico
Rest of Latin America
Middle East & Africa
Introduction
Market Size and Forecast, and Y-o-Y Growth, By Payer Service, 2020-2032, (USD Bn)
Market Size and Forecast, and Y-o-Y Growth, By Provider Service, 2020-2032, (USD Bn)
Market Size and Forecast, and Y-o-Y Growth, By Pharmaceutical Service, 2020-2032, (USD Bn)
GCC Countries
Israel
Rest of Middle East
South Africa
North Africa
Central Africa
8. Competitive Landscape
Parexel International
Company Highlights
Product Portfolio
Key Developments
Financial Performance
Strategies
IQVIA
Company Highlights
Product Portfolio
Key Developments
Financial Performance
Strategies
IBM Corporation
Company Highlights
Product Portfolio
Key Developments
Financial Performance
Strategies
Genpact Limited
Company Highlights
Product Portfolio
Key Developments
Financial Performance
Strategies
Cognizant
Company Highlights
Product Portfolio
Key Developments
Financial Performance
Strategies
Capgemini
Company Highlights
Product Portfolio
Key Developments
Financial Performance
Strategies
Accenture
Company Highlights
Product Portfolio
Key Developments
Financial Performance
Strategies
Sutherland Healthcare Solutions
Company Highlights
Product Portfolio
Key Developments
Financial Performance
Strategies
GeBBs Healthcare Solutions
Company Highlights
Product Portfolio
Key Developments
Financial Performance
Strategies
UnitedHealth Group Incorporated
Company Highlights
Product Portfolio
Key Developments
Financial Performance
Strategies
Analyst Views
9. Section
Research Methodology
About us

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