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Business Process Outsourcing Market

Publisher Coherent Market Insights
Published Jul 01, 2025
Length 150 Pages
SKU # CMI20303006

Description

In today’s fast-paced business environment, companies are always looking for ways to improve productivity and reduce costs. One way to do this is through outsourcing business processes. Business Process Outsourcing or BPO is the delegation of business tasks to third-party service providers, either local, nearshore or offshore. This can include administrative functions such as customer services, accounting and IT infrastructure, or front-end functions like sales and marketing. The most obvious benefit of BPO is that it allows a company to focus on core business functions while also saving money. The company can then free up valuable time and resources for important activities that drive revenue, such as attracting customers or creating innovative products.

Market Dynamics

The business process outsourcing industry has grown quickly due to the many benefits it can offer to businesses. These benefits include reduced costs, specialized skills, greater agility and flexibility. These advantages are expected to accelerate growth of the global business process outsourcing market over the forecast period. The rising need for quality medical services is driving the demand for business process outsourcing services in healthcare sector. It has led to the hospitals focusing more on improving their operational efficiency by outsourcing various non-core processes such as insurance claims, patient records, and other administrative tasks

However, concerns around data security, and lack of skilled professionals are the factors expected to impede growth of the global business process outsourcing market over the forecast period.

Key features of the study
  • This report provides in-depth analysis of the global business process outsourcing market, and provides market size (USD Bn) and compound annual growth rate (CAGR%) for the forecast period 2025-2032, considering 2024 as the base year.
  • It elucidates potential revenue opportunities across different segments and explains attractive investment proposition matrices for this market.
  • This study also provides key insights about market drivers, restraints, opportunities, new product launches or approval, market trends, regional outlook, and competitive strategies adopted by key players.
  • It profiles key players in the global business process outsourcing market based on the following parameters – company highlights, products portfolio, key highlights, financial performance, and strategies.
  • Key companies covered as a part of this study include Accenture, Teleperformance SE, Infosys Limited (Infosys BPM), WNS (Holdings) Ltd., HCL Technologies Limited, AMDOCS, CBRE Group Inc., Sodexo, NCR Corporation, TTEC Holdings, Inc., Wipro Limited, and Capgemini.
  • Insights from this report would allow marketers and the management authorities of the companies to make informed decisions regarding their future product launches, type up-gradation, market expansion, and marketing tactics.
  • The global business process outsourcing market report caters to various stakeholders in this industry including investors, suppliers, product manufacturers, distributors, new entrants, and financial analysts.
  • Stakeholders would have ease in decision-making through various strategy matrices used in analyzing the global business process outsourcing market.
Market Segmentation
  • Global Business Process Outsourcing Market, By Service Type
  • Finance & Accounting
  • Human Resource
  • Knowledge Process Outsourcing
  • Procurement & Supply Chain
  • Customer Services
  • Others
  • Global Business Process Outsourcing Market, By End-Use
  • BFSI
  • Healthcare
  • Manufacturing
  • IT & Telecommunication
  • Retail
  • Others
  • Global Business Process Outsourcing Market, By Region
  • North America
  • U.S.
  • Canada
  • Latin America
  • Brazil
  • Argentina
  • Mexico
  • Rest of Latin America
  • Europe
  • Germany
  • U.K.
  • Spain
  • France
  • Italy
  • Russia
  • Rest of Europe
  • Asia Pacific
  • China
  • India
  • Japan
  • Australia
  • South Korea
  • ASEAN
  • Rest of Asia Pacific
  • Middle East
  • GCC Countries
  • Israel
  • Rest of Middle East
  • Africa
  • South Africa
  • North Africa
  • Central Africa
  • Company Profile
  • Accenture
  • Infosys Limited (Infosys BPM)
  • HCL Technologies Limited
  • CBRE Group Inc.
  • NCR Corporation
  • Wipro Limited
  • Capgemini
  • TTEC Holdings, Inc.
  • Sodexo
  • AMDOCS
  • WNS (Holdings) Ltd.
  • Teleperformance SE

Table of Contents

150 Pages
1. Research Objectives and Assumptions
Research Objectives
Assumptions
Abbreviations
2. Market Purview
Report Description
Market Definition and Scope
Executive Summary
Market Snapshot, By Service Type
Market Snapshot, By End-Use
Market Snapshot, By Region
Coherent Opportunity Map (COM)
3. Market Dynamics, Regulations, and Trends Analysis
Market Dynamics
Drivers
Rise in popularity of cloud computing
Increasing shift to outsourcing services
Restraints
Increasing concerns around security
Diversity of process
Opportunities
Growing focus on multi-workflow scheduling
Impact Analysis
Key Highlights
Regulatory Scenario
Product launch/Approvals
PEST Analysis
PORTER’s Analysis
Merger and Acquisition Scenario
4. Global Business Process Outsourcing Market , By Service Type, 2020-2032, (USD Bn)
Introduction
Market Share Analysis, 2025 and 2032 (%)
Y-o-Y Growth Analysis, 2021 – 2032
Segment Trends
Finance & Accounting
Introduction
Market Size and Forecast, and Y-o-Y Growth, 2020-2032,(USD Bn)
Human Resource
Introduction
Market Size and Forecast, and Y-o-Y Growth, 2020-2032,(USD Bn)
Knowledge Process Outsourcing
Introduction
Market Size and Forecast, and Y-o-Y Growth, 2020-2032,(USD Bn)
Procurement & Supply Chain
Introduction
Market Size and Forecast, and Y-o-Y Growth, 2020-2032,(USD Bn)
Customer Services
Introduction
Market Size and Forecast, and Y-o-Y Growth, 2020-2032,(USD Bn)
Others
Introduction
Market Size and Forecast, and Y-o-Y Growth, 2020-2032,(USD Bn)
5. Global Business Process Outsourcing Market, By End-Use, 2020-2032, (USD Bn)
Introduction
Market Share Analysis, 2025 and 2032 (%)
Y-o-Y Growth Analysis, 2021– 2032
Segment Trends
BFSI
Introduction
Market Size and Forecast, and Y-o-Y Growth, 2020-2032,(USD Bn)
Healthcare
Introduction
Market Size and Forecast, and Y-o-Y Growth, 2020-2032,(USD Bn)
Manufacturing
Introduction
Market Size and Forecast, and Y-o-Y Growth, 2020-2032,(USD Bn)
IT & Telecommunication
Introduction
Market Size and Forecast, and Y-o-Y Growth, 2020-2032,(USD Bn)
Retail
Introduction
Market Size and Forecast, and Y-o-Y Growth, 2020-2032,(USD Bn)
Others
Introduction
Market Size and Forecast, and Y-o-Y Growth, 2020-2032,(USD Bn)
6. Global Business Process Outsourcing Market, By Region, 2020-2032, (USD Bn)
Introduction
Market Share Analysis, By Country, 2025 and 2032 (%)
Y-o-Y Growth Analysis, For Country 2021–2032
Country Trends
North America
Introduction
Market Size and Forecast, and Y-o-Y Growth, By Service Type, 2020-2032,(USD Bn)
Market Size and Forecast, and Y-o-Y Growth, By End-Use, 2020-2032,(USD Bn)
Europe
Introduction
Market Size and Forecast, and Y-o-Y Growth, By Service Type, 2020-2032,(USD Bn)
Market Size and Forecast, and Y-o-Y Growth, By End-Use, 2020-2032,(USD Bn)
Asia Pacific
Introduction
Market Size and Forecast, and Y-o-Y Growth, By Service Type, 2020-2032,(USD Bn)
Market Size and Forecast, and Y-o-Y Growth, By End-Use, 2020-2032,(USD Bn)
Latin America
Introduction
Market Size and Forecast, and Y-o-Y Growth, By Service Type, 2020-2032,(USD Bn)
Market Size and Forecast, and Y-o-Y Growth, By End-Use, 2020-2032,(USD Bn)
Middle East & Africa
Introduction
Market Size and Forecast, and Y-o-Y Growth, By Service Type, 2020-2032,(USD Bn)
Market Size and Forecast, and Y-o-Y Growth, By End-Use, 2020-2032,(USD Bn)
7. Competitive Landscape
Accenture
Company Highlights
Product Portfolio
Key Developments
Financial Performance
Strategies
Infosys Limited (Infosys BPM)
Company Highlights
Product Portfolio
Key Highlights
Financial Performance
Strategies
HCL Technologies Limited
Company Highlights
Product Portfolio
Key Highlights
Financial Performance
Strategies
CBRE Group Inc.
Company Highlights
Product Portfolio
Key Highlights
Financial Performance
Strategies
NCR Corporation
Company Highlights
Product Portfolio
Key Highlights
Financial Performance
Strategies
Wipro Limited
Company Highlights
Product Portfolio
Key Highlights
Financial Performance
Strategies
Capgemini
Company Highlights
Product Portfolio
Key Highlights
Financial Performance
Strategies
TTEC Holdings, Inc.
Company Highlights
Product Portfolio
Key Highlights
Financial Performance
Strategies
Sodexo
Company Highlights
Product Portfolio
Key Highlights
Financial Performance
Strategies
AMDOCS
Company Highlights
Product Portfolio
Key Highlights
Financial Performance
Strategies
WNS (Holdings) Ltd.
Company Highlights
Product Portfolio
Key Highlights
Financial Performance
Strategies
Teleperformance SE
Company Highlights
Product Portfolio
Key Highlights
Financial Performance
Strategies
Analyst Views
8. Section
Research Methodology
About us

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