Report cover image

Telephone Call Centers Global Market Report 2025

Publisher The Business Research Company
Published Sep 11, 2025
Length 250 Pages
SKU # BRC20391341

Description

Telephone Call Centers Global Market Report 2025 from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market.

This report focuses on telephone call centers market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.

Reasons to Purchase
  • Gain a truly global perspective with the most comprehensive report available on this market covering 15 geographies.
  • Assess the impact of key macro factors such as geopolitical conflicts, trade policies and tariffs, post-pandemic supply chain realignment, inflation and interest rate fluctuations, and evolving regulatory landscapes.
  • Create regional and country strategies on the basis of local data and analysis.
  • Identify growth segments for investment.
  • Outperform competitors using forecast data and the drivers and trends shaping the market.
  • Understand customers based on the latest market shares.
  • Benchmark performance against key competitors.
  • Suitable for supporting your internal and external presentations with reliable high quality data and analysis
  • Report will be updated with the latest data and delivered to you within 2-3 working days of order along with an Excel data sheet for easy data extraction and analysis.
  • All data from the report will also be delivered in an excel dashboard format.
Description:

Where is the largest and fastest growing market for telephone call centers ? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward, including technological disruption, regulatory shifts, and changing consumer preferences? The telephone call centers market global report from the Business Research Company answers all these questions and many more.

The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market’s historic and forecast market growth by geography.
  • The market characteristics section of the report defines and explains the market.
  • The market size section gives the market size ($b) covering both the historic growth of the market, and forecasting its development.
  • The forecasts are made after considering the major factors currently impacting the market. These include:
  • The forecasts are made after considering the major factors currently impacting the market. These include the technological advancements such as AI and automation, Russia-Ukraine war, trade tariffs (government-imposed import/export duties), elevated inflation and interest rates.
  • Market segmentations break down the market into sub markets.
  • The regional and country breakdowns section gives an analysis of the market in each geography and the size of the market by geography and compares their historic and forecast growth.
  • The competitive landscape chapter gives a description of the competitive nature of the market, market shares, and a description of the leading companies. Key financial deals which have shaped the market in recent years are identified.
  • The trends and strategies section analyses the shape of the market as it emerges from the crisis and suggests how companies can grow as the market recovers.
    • Scope

    Markets Covered:1) By Component: Solutions Or Software; Software; Consulting And Training; Integration And Deployment; Support And Maintenance

    2) By Deployment: Cloud-Based Call Centers; Hybrid Call Centers; On-Premise Call Centers

    3) By Vertical: Banking, Financial Services, And Insurance (BFSI); Retail And Consumer Goods; IT And Telecom; Media And Entertainment; Government; Healthcare; Travel And Hospitality; Other Verticals

    Subsegments:

    1) By Solutions Or Software: Call Center Software; Predictive Dialers; Automatic Call Distributors (ACD); Interactive Voice Response (IVR); Workforce Management Software

    2) By Consulting And Training: Call Center Strategy Consulting; Performance Optimization; Staff Training Programs

    3) By Integration And Deployment: System Integration Services; Cloud Integration; On-Premise Deployment

    4) By Support And Maintenance: Technical Support Services; Software Updates And Upgrades; Performance Monitoring Services

    Companies Mentioned:Teleperformance SE; Sitel Group; Transcom WorldWide AB; Atento S.A.; Intrado Life & Safety Inc.; TTEC Holdings Inc.; Alorica Inc.; Serco Group Plc; Entel Call Center S.A.; Sykes Enterprises Inc.; Nextiva Inc.; Fusion BPO Services LLC; Conduent Business Services LLC; Concentrix Corporation.; TeleDirect Asia Pte Ltd; IN-Sound Telecom Pte Ltd; Eureka Call Centre Systems Pte Ltd; Open Access BPO LLC; Callnovo Technology Co. Ltd.; Connect Centre Pte Ltd; Call Center - Stic Chile Ltda.; Inovaze BPO Services; Outsource Consultants LLC; Helplama Inc.; Peak Support Inc.; SupportYourApp Inc.; Helpware Inc.; XACT Telesolutions LLC; America's Call Center LLC

    Countries: Australia; Brazil; China; France; Germany; India; Indonesia; Japan; Russia; South Korea; UK; USA; Canada; Italy; Spain

    Regions: Asia-Pacific; Western Europe; Eastern Europe; North America; South America; Middle East; Africa

    Time Series: Five years historic and ten years forecast.

    Data: Ratios of market size and growth to related markets, GDP proportions, expenditure per capita,

    Data Segmentations: country and regional historic and forecast data, market share of competitors, market segments.

    Sourcing and Referencing: Data and analysis throughout the report is sourced using end notes.

    Delivery Format: PDF, Word and Excel Data Dashboard.

    Table of Contents

    250 Pages
    1. Executive Summary
    2. Telephone Call Centers Market Characteristics
    3. Telephone Call Centers Market Trends And Strategies
    4. Telephone Call Centers Market - Macro Economic Scenario Including The Impact Of Interest Rates, Inflation, Geopolitics, Trade Wars and Tariffs, And Covid And Recovery On The Market
    4.1. Supply Chain Impact from Tariff War & Trade Protectionism
    5. Global Telephone Call Centers Growth Analysis And Strategic Analysis Framework
    5.1. Global Telephone Call Centers PESTEL Analysis (Political, Social, Technological, Environmental and Legal Factors, Drivers and Restraints)
    5.2. Analysis Of End Use Industries
    5.3. Global Telephone Call Centers Market Growth Rate Analysis
    5.4. Global Telephone Call Centers Historic Market Size and Growth, 2019 - 2024, Value ($ Billion)
    5.5. Global Telephone Call Centers Forecast Market Size and Growth, 2024 - 2029, 2034F, Value ($ Billion)
    5.6. Global Telephone Call Centers Total Addressable Market (TAM)
    6. Telephone Call Centers Market Segmentation
    6.1. Global Telephone Call Centers Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
    Solutions Or Software
    Software
    Consulting And Training
    Integration And Deployment
    Support And Maintenance
    6.2. Global Telephone Call Centers Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
    Cloud-Based Call Centres
    Hybrid Call Centres
    On-Premise Call Centres
    6.3. Global Telephone Call Centers Market, Segmentation By Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
    Banking, Financial Services, And Insurance (BFSI)
    Retail And Consumer Goods
    IT And Telecom
    Media And Entertainment
    Government
    Healthcare
    Travel And Hospitality
    Other Verticals
    6.4. Global Telephone Call Centers Market, Sub-Segmentation Of Solutions Or Software, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
    Call Center Software
    Predictive Dialers
    Automatic Call Distributors (ACD)
    Interactive Voice Response (IVR)
    Workforce Management Software
    6.5. Global Telephone Call Centers Market, Sub-Segmentation Of Consulting And Training, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
    Call Center Strategy Consulting
    Performance Optimization
    Staff Training Programs
    6.6. Global Telephone Call Centers Market, Sub-Segmentation Of Integration And Deployment, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
    System Integration Services
    Cloud Integration
    On-Premise Deployment
    6.7. Global Telephone Call Centers Market, Sub-Segmentation Of Support And Maintenance, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
    Technical Support Services
    Software Updates And Upgrades
    Performance Monitoring Services
    7. Telephone Call Centers Market Regional And Country Analysis
    7.1. Global Telephone Call Centers Market, Split By Region, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
    7.2. Global Telephone Call Centers Market, Split By Country, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
    8. Asia-Pacific Telephone Call Centers Market
    8.1. Asia-Pacific Telephone Call Centers Market Overview
    Region Information, Market Information, Background Information, Government Initiatives, Regulations, Regulatory Bodies, Major Associations, Taxes Levied, Corporate Tax Structure, Investments, Major Companies
    8.2. Asia-Pacific Telephone Call Centers Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
    8.3. Asia-Pacific Telephone Call Centers Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
    8.4. Asia-Pacific Telephone Call Centers Market, Segmentation By Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
    9. China Telephone Call Centers Market
    9.1. China Telephone Call Centers Market Overview
    9.2. China Telephone Call Centers Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion
    9.3. China Telephone Call Centers Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion
    9.4. China Telephone Call Centers Market, Segmentation By Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion
    10. India Telephone Call Centers Market
    10.1. India Telephone Call Centers Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
    10.2. India Telephone Call Centers Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
    10.3. India Telephone Call Centers Market, Segmentation By Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
    11. Japan Telephone Call Centers Market
    11.1. Japan Telephone Call Centers Market Overview
    11.2. Japan Telephone Call Centers Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
    11.3. Japan Telephone Call Centers Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
    11.4. Japan Telephone Call Centers Market, Segmentation By Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
    12. Australia Telephone Call Centers Market
    12.1. Australia Telephone Call Centers Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
    12.2. Australia Telephone Call Centers Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
    12.3. Australia Telephone Call Centers Market, Segmentation By Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
    13. Indonesia Telephone Call Centers Market
    13.1. Indonesia Telephone Call Centers Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
    13.2. Indonesia Telephone Call Centers Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
    13.3. Indonesia Telephone Call Centers Market, Segmentation By Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
    14. South Korea Telephone Call Centers Market
    14.1. South Korea Telephone Call Centers Market Overview
    14.2. South Korea Telephone Call Centers Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
    14.3. South Korea Telephone Call Centers Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
    14.4. South Korea Telephone Call Centers Market, Segmentation By Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
    15. Western Europe Telephone Call Centers Market
    15.1. Western Europe Telephone Call Centers Market Overview
    15.2. Western Europe Telephone Call Centers Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
    15.3. Western Europe Telephone Call Centers Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
    15.4. Western Europe Telephone Call Centers Market, Segmentation By Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
    16. UK Telephone Call Centers Market
    16.1. UK Telephone Call Centers Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
    16.2. UK Telephone Call Centers Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
    16.3. UK Telephone Call Centers Market, Segmentation By Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
    17. Germany Telephone Call Centers Market
    17.1. Germany Telephone Call Centers Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
    17.2. Germany Telephone Call Centers Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
    17.3. Germany Telephone Call Centers Market, Segmentation By Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
    18. France Telephone Call Centers Market
    18.1. France Telephone Call Centers Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
    18.2. France Telephone Call Centers Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
    18.3. France Telephone Call Centers Market, Segmentation By Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
    19. Italy Telephone Call Centers Market
    19.1. Italy Telephone Call Centers Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
    19.2. Italy Telephone Call Centers Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
    19.3. Italy Telephone Call Centers Market, Segmentation By Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
    20. Spain Telephone Call Centers Market
    20.1. Spain Telephone Call Centers Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
    20.2. Spain Telephone Call Centers Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
    20.3. Spain Telephone Call Centers Market, Segmentation By Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
    21. Eastern Europe Telephone Call Centers Market
    21.1. Eastern Europe Telephone Call Centers Market Overview
    21.2. Eastern Europe Telephone Call Centers Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
    21.3. Eastern Europe Telephone Call Centers Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
    21.4. Eastern Europe Telephone Call Centers Market, Segmentation By Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
    22. Russia Telephone Call Centers Market
    22.1. Russia Telephone Call Centers Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
    22.2. Russia Telephone Call Centers Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
    22.3. Russia Telephone Call Centers Market, Segmentation By Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
    23. North America Telephone Call Centers Market
    23.1. North America Telephone Call Centers Market Overview
    23.2. North America Telephone Call Centers Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
    23.3. North America Telephone Call Centers Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
    23.4. North America Telephone Call Centers Market, Segmentation By Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
    24. USA Telephone Call Centers Market
    24.1. USA Telephone Call Centers Market Overview
    24.2. USA Telephone Call Centers Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
    24.3. USA Telephone Call Centers Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
    24.4. USA Telephone Call Centers Market, Segmentation By Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
    25. Canada Telephone Call Centers Market
    25.1. Canada Telephone Call Centers Market Overview
    25.2. Canada Telephone Call Centers Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
    25.3. Canada Telephone Call Centers Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
    25.4. Canada Telephone Call Centers Market, Segmentation By Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
    26. South America Telephone Call Centers Market
    26.1. South America Telephone Call Centers Market Overview
    26.2. South America Telephone Call Centers Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
    26.3. South America Telephone Call Centers Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
    26.4. South America Telephone Call Centers Market, Segmentation By Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
    27. Brazil Telephone Call Centers Market
    27.1. Brazil Telephone Call Centers Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
    27.2. Brazil Telephone Call Centers Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
    27.3. Brazil Telephone Call Centers Market, Segmentation By Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
    28. Middle East Telephone Call Centers Market
    28.1. Middle East Telephone Call Centers Market Overview
    28.2. Middle East Telephone Call Centers Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
    28.3. Middle East Telephone Call Centers Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
    28.4. Middle East Telephone Call Centers Market, Segmentation By Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
    29. Africa Telephone Call Centers Market
    29.1. Africa Telephone Call Centers Market Overview
    29.2. Africa Telephone Call Centers Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
    29.3. Africa Telephone Call Centers Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
    29.4. Africa Telephone Call Centers Market, Segmentation By Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
    30. Telephone Call Centers Market Competitive Landscape And Company Profiles
    30.1. Telephone Call Centers Market Competitive Landscape
    30.2. Telephone Call Centers Market Company Profiles
    30.2.1. Teleperformance SE Overview, Products and Services, Strategy and Financial Analysis
    30.2.2. Sitel Group Overview, Products and Services, Strategy and Financial Analysis
    30.2.3. Transcom WorldWide AB Overview, Products and Services, Strategy and Financial Analysis
    30.2.4. Atento S.A. Overview, Products and Services, Strategy and Financial Analysis
    30.2.5. Intrado Life & Safety Inc. Overview, Products and Services, Strategy and Financial Analysis
    31. Telephone Call Centers Market Other Major And Innovative Companies
    31.1. TTEC Holdings Inc.
    31.2. Alorica Inc.
    31.3. Serco Group Plc
    31.4. Entel Call Center S.A.
    31.5. Sykes Enterprises Inc.
    31.6. Nextiva Inc.
    31.7. Fusion BPO Services LLC
    31.8. Conduent Business Services LLC
    31.9. Concentrix Corporation.
    31.10. TeleDirect Asia Pte Ltd
    31.11. IN-Sound Telecom Pte Ltd
    31.12. Eureka Call Centre Systems Pte Ltd
    31.13. Open Access BPO LLC
    31.14. Callnovo Technology Co. Ltd.
    31.15. Connect Centre Pte Ltd
    32. Global Telephone Call Centers Market Competitive Benchmarking And Dashboard
    33. Key Mergers And Acquisitions In The Telephone Call Centers Market
    34. Recent Developments In The Telephone Call Centers Market
    35. Telephone Call Centers Market High Potential Countries, Segments and Strategies
    35.1 Telephone Call Centers Market In 2029 - Countries Offering Most New Opportunities
    35.2 Telephone Call Centers Market In 2029 - Segments Offering Most New Opportunities
    35.3 Telephone Call Centers Market In 2029 - Growth Strategies
    35.3.1 Market Trend Based Strategies
    35.3.2 Competitor Strategies
    36. Appendix
    36.1. Abbreviations
    36.2. Currencies
    36.3. Historic And Forecast Inflation Rates
    36.4. Research Inquiries
    36.5. The Business Research Company
    36.6. Copyright And Disclaimer

    Pricing

    Currency Rates
    How Do Licenses Work?

    How Do Licenses Work?

    The primary function of a report license is to define how many people within a company are authorized to use the purchased report. This is separate to how a report might be delivered. Unless specifically identified otherwise, the purchase option is Single User. Below is a helpful description of that license, along with a sampling of others most commonly offered.

    • This license allows only one user to have access to and to use/read the report. It is not one user at a time or one user group; it is an individual who will be reading and utilizing the report.

    • This license allows for the entire purchasing company to read and use the report. This is the license level that would allow for a report to be placed on an internal company shared drive for access by all employees of that direct company. This license does not extend to parent or sister company use.

    • This license is designed to allow an entire department within a company full access to a report. The departmental license is a great option for companies that have more than one location and the department is spread out all over the country/world

    • This license is for companies that have one location where they want the report to be accessible by all employees within that physical location.

    • This is the most flexible of the licensing options. Some publishers will allow you to get a license for a preset number of people (typically 5). These licenses are ideal for small work groups.

    License options are at the discretion of each publisher. As such, not all licenses indicated above are available for every product. If you are uncertain of the best license for your needs or would like a license that is not proactively available, please contact us and we will be happy to assist.

    Head shot

    Questions or Comments?

    Our team has the ability to search within reports to verify it suits your needs. We can also help maximize your budget by finding sections of reports you can purchase.
    Chat Now
    Contact Us