
Social Customer Relationship Management Global Market Report 2025
Description
Social Customer Relationship Management Global Market Report 2025 from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market.
This report focuses on social customer relationship management market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.
Reasons to Purchase
Where is the largest and fastest growing market for social customer relationship management ? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward? The social customer relationship management market global report from the Business Research Company answers all these questions and many more.
The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market’s historic and forecast market growth by geography.
Markets Covered:1) By Deployment Model: Cloud; On-Premises
2) By Functionality: Built-In Social CRM; Standalone Social CRM
3) By Organization Size: Small And Medium Sized Businesses (SMBs); Large Enterprises
4) By Application: Sales Automation; Marketing; Customer Service And Support; Other Applications
5) By End Users: Information Technology And Telecom; Healthcare; Banking, Financial Services And Insurance (BFSI); Retail And E-Commerce; Education; Government; Hospitality; Transportation And Logistics; Manufacturing; Other End Users
Subsegments:
1) By Cloud: Public Cloud; Private Cloud; Hybrid Cloud
2) By On-Premises: On-Premises Software; On-Premises Hardware
Companies Mentioned: Microsoft Corporation; International Business Machines Corporation; Oracle Corporation; SAP SE; Salesforce Inc
Countries: Australia; Brazil; China; France; Germany; India; Indonesia; Japan; Russia; South Korea; UK; USA; Canada; Italy; Spain
Regions: Asia-Pacific; Western Europe; Eastern Europe; North America; South America; Middle East; Africa
Time series: Five years historic and ten years forecast.
Data: Ratios of market size and growth to related markets, GDP proportions, expenditure per capita,
Data segmentations: country and regional historic and forecast data, market share of competitors, market segments.
Sourcing and Referencing: Data and analysis throughout the report is sourced using end notes.
Delivery format: PDF, Word and Excel Data Dashboard.
This report focuses on social customer relationship management market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.
Reasons to Purchase
- Gain a truly global perspective with the most comprehensive report available on this market covering 15 geographies.
- Assess the impact of key macro factors such as conflict, pandemic and recovery, inflation and interest rate environment and the 2nd Trump presidency.
- Create regional and country strategies on the basis of local data and analysis.
- Identify growth segments for investment.
- Outperform competitors using forecast data and the drivers and trends shaping the market.
- Understand customers based on the latest market shares.
- Benchmark performance against key competitors.
- Suitable for supporting your internal and external presentations with reliable high quality data and analysis
- Report will be updated with the latest data and delivered to you within 2-3 working days of order along with an Excel data sheet for easy data extraction and analysis.
- All data from the report will also be delivered in an excel dashboard format.
Where is the largest and fastest growing market for social customer relationship management ? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward? The social customer relationship management market global report from the Business Research Company answers all these questions and many more.
The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market’s historic and forecast market growth by geography.
- The market characteristics section of the report defines and explains the market.
- The market size section gives the market size ($b) covering both the historic growth of the market, and forecasting its development.
- The forecasts are made after considering the major factors currently impacting the market. These include:
- The forecasts are made after considering the major factors currently impacting the market. These include the Russia-Ukraine war, rising inflation, higher interest rates, and the legacy of the COVID-19 pandemic.
- Market segmentations break down the market into sub markets.
- The regional and country breakdowns section gives an analysis of the market in each geography and the size of the market by geography and compares their historic and forecast growth. It covers the growth trajectory of COVID-19 for all regions, key developed countries and major emerging markets.
- The competitive landscape chapter gives a description of the competitive nature of the market, market shares, and a description of the leading companies. Key financial deals which have shaped the market in recent years are identified.
- The trends and strategies section analyses the shape of the market as it emerges from the crisis and suggests how companies can grow as the market recovers.
Markets Covered:1) By Deployment Model: Cloud; On-Premises
2) By Functionality: Built-In Social CRM; Standalone Social CRM
3) By Organization Size: Small And Medium Sized Businesses (SMBs); Large Enterprises
4) By Application: Sales Automation; Marketing; Customer Service And Support; Other Applications
5) By End Users: Information Technology And Telecom; Healthcare; Banking, Financial Services And Insurance (BFSI); Retail And E-Commerce; Education; Government; Hospitality; Transportation And Logistics; Manufacturing; Other End Users
Subsegments:
1) By Cloud: Public Cloud; Private Cloud; Hybrid Cloud
2) By On-Premises: On-Premises Software; On-Premises Hardware
Companies Mentioned: Microsoft Corporation; International Business Machines Corporation; Oracle Corporation; SAP SE; Salesforce Inc
Countries: Australia; Brazil; China; France; Germany; India; Indonesia; Japan; Russia; South Korea; UK; USA; Canada; Italy; Spain
Regions: Asia-Pacific; Western Europe; Eastern Europe; North America; South America; Middle East; Africa
Time series: Five years historic and ten years forecast.
Data: Ratios of market size and growth to related markets, GDP proportions, expenditure per capita,
Data segmentations: country and regional historic and forecast data, market share of competitors, market segments.
Sourcing and Referencing: Data and analysis throughout the report is sourced using end notes.
Delivery format: PDF, Word and Excel Data Dashboard.
Table of Contents
200 Pages
- 1. Executive Summary
- 2. Social Customer Relationship Management Market Characteristics
- 3. Social Customer Relationship Management Market Trends And Strategies
- 4. Social Customer Relationship Management Market - Macro Economic Scenario Including The Impact Of Interest Rates, Inflation, Geopolitics, Covid And Recovery On The Market
- 5. Global Social Customer Relationship Management Growth Analysis And Strategic Analysis Framework
- 5.1. Global Social Customer Relationship Management PESTEL Analysis (Political, Social, Technological, Environmental and Legal Factors, Drivers and Restraints)
- 5.2. Analysis Of End Use Industries
- 5.3. Global Social Customer Relationship Management Market Growth Rate Analysis
- 5.4. Global Social Customer Relationship Management Historic Market Size and Growth, 2019 - 2024, Value ($ Billion)
- 5.5. Global Social Customer Relationship Management Forecast Market Size and Growth, 2024 - 2029, 2034F, Value ($ Billion)
- 5.6. Global Social Customer Relationship Management Total Addressable Market (TAM)
- 6. Social Customer Relationship Management Market Segmentation
- 6.1. Global Social Customer Relationship Management Market, Segmentation By Deployment Model, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- Cloud
- On-Premises
- 6.2. Global Social Customer Relationship Management Market, Segmentation By Functionality, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- Built-In Social CRM
- Standalone Social CRM
- 6.3. Global Social Customer Relationship Management Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- Small And Medium Sized Businesses (SMBs)
- Large Enterprises
- 6.4. Global Social Customer Relationship Management Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- Sales Automation
- Marketing
- Customer Service And Support
- Other Applications
- 6.5. Global Social Customer Relationship Management Market, Segmentation By End Users, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- Information Technology And Telecom
- Healthcare
- Banking, Financial Services And Insurance (BFSI)
- Retail And E-Commerce
- Education
- Government
- Hospitality
- Transportation And Logistics
- Manufacturing
- Other End Users
- 6.6. Global Social Customer Relationship Management Market, Sub-Segmentation Of Cloud, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- Public Cloud
- Private Cloud
- Hybrid Cloud
- 6.7. Global Social Customer Relationship Management Market, Sub-Segmentation Of On-Premises, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- On-Premises Software
- On-Premises Hardware
- 7. Social Customer Relationship Management Market Regional And Country Analysis
- 7.1. Global Social Customer Relationship Management Market, Split By Region, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 7.2. Global Social Customer Relationship Management Market, Split By Country, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 8. Asia-Pacific Social Customer Relationship Management Market
- 8.1. Asia-Pacific Social Customer Relationship Management Market Overview
- Region Information, Market Information, Background Information, Government Initiatives, Regulations, Regulatory Bodies, Major Associations, Taxes Levied, Corporate Tax Structure, Investments, Major Companies
- 8.2. Asia-Pacific Social Customer Relationship Management Market, Segmentation By Deployment Model, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 8.3. Asia-Pacific Social Customer Relationship Management Market, Segmentation By Functionality, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 8.4. Asia-Pacific Social Customer Relationship Management Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 9. China Social Customer Relationship Management Market
- 9.1. China Social Customer Relationship Management Market Overview
- 9.2. China Social Customer Relationship Management Market, Segmentation By Deployment Model, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion
- 9.3. China Social Customer Relationship Management Market, Segmentation By Functionality, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion
- 9.4. China Social Customer Relationship Management Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion
- 10. India Social Customer Relationship Management Market
- 10.1. India Social Customer Relationship Management Market, Segmentation By Deployment Model, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 10.2. India Social Customer Relationship Management Market, Segmentation By Functionality, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 10.3. India Social Customer Relationship Management Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 11. Japan Social Customer Relationship Management Market
- 11.1. Japan Social Customer Relationship Management Market Overview
- 11.2. Japan Social Customer Relationship Management Market, Segmentation By Deployment Model, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 11.3. Japan Social Customer Relationship Management Market, Segmentation By Functionality, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 11.4. Japan Social Customer Relationship Management Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 12. Australia Social Customer Relationship Management Market
- 12.1. Australia Social Customer Relationship Management Market, Segmentation By Deployment Model, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 12.2. Australia Social Customer Relationship Management Market, Segmentation By Functionality, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 12.3. Australia Social Customer Relationship Management Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 13. Indonesia Social Customer Relationship Management Market
- 13.1. Indonesia Social Customer Relationship Management Market, Segmentation By Deployment Model, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 13.2. Indonesia Social Customer Relationship Management Market, Segmentation By Functionality, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 13.3. Indonesia Social Customer Relationship Management Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 14. South Korea Social Customer Relationship Management Market
- 14.1. South Korea Social Customer Relationship Management Market Overview
- 14.2. South Korea Social Customer Relationship Management Market, Segmentation By Deployment Model, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 14.3. South Korea Social Customer Relationship Management Market, Segmentation By Functionality, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 14.4. South Korea Social Customer Relationship Management Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 15. Western Europe Social Customer Relationship Management Market
- 15.1. Western Europe Social Customer Relationship Management Market Overview
- 15.2. Western Europe Social Customer Relationship Management Market, Segmentation By Deployment Model, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 15.3. Western Europe Social Customer Relationship Management Market, Segmentation By Functionality, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 15.4. Western Europe Social Customer Relationship Management Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 16. UK Social Customer Relationship Management Market
- 16.1. UK Social Customer Relationship Management Market, Segmentation By Deployment Model, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 16.2. UK Social Customer Relationship Management Market, Segmentation By Functionality, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 16.3. UK Social Customer Relationship Management Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 17. Germany Social Customer Relationship Management Market
- 17.1. Germany Social Customer Relationship Management Market, Segmentation By Deployment Model, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 17.2. Germany Social Customer Relationship Management Market, Segmentation By Functionality, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 17.3. Germany Social Customer Relationship Management Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 18. France Social Customer Relationship Management Market
- 18.1. France Social Customer Relationship Management Market, Segmentation By Deployment Model, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 18.2. France Social Customer Relationship Management Market, Segmentation By Functionality, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 18.3. France Social Customer Relationship Management Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 19. Italy Social Customer Relationship Management Market
- 19.1. Italy Social Customer Relationship Management Market, Segmentation By Deployment Model, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 19.2. Italy Social Customer Relationship Management Market, Segmentation By Functionality, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 19.3. Italy Social Customer Relationship Management Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 20. Spain Social Customer Relationship Management Market
- 20.1. Spain Social Customer Relationship Management Market, Segmentation By Deployment Model, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 20.2. Spain Social Customer Relationship Management Market, Segmentation By Functionality, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 20.3. Spain Social Customer Relationship Management Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 21. Eastern Europe Social Customer Relationship Management Market
- 21.1. Eastern Europe Social Customer Relationship Management Market Overview
- 21.2. Eastern Europe Social Customer Relationship Management Market, Segmentation By Deployment Model, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 21.3. Eastern Europe Social Customer Relationship Management Market, Segmentation By Functionality, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 21.4. Eastern Europe Social Customer Relationship Management Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 22. Russia Social Customer Relationship Management Market
- 22.1. Russia Social Customer Relationship Management Market, Segmentation By Deployment Model, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 22.2. Russia Social Customer Relationship Management Market, Segmentation By Functionality, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 22.3. Russia Social Customer Relationship Management Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 23. North America Social Customer Relationship Management Market
- 23.1. North America Social Customer Relationship Management Market Overview
- 23.2. North America Social Customer Relationship Management Market, Segmentation By Deployment Model, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 23.3. North America Social Customer Relationship Management Market, Segmentation By Functionality, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 23.4. North America Social Customer Relationship Management Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 24. USA Social Customer Relationship Management Market
- 24.1. USA Social Customer Relationship Management Market Overview
- 24.2. USA Social Customer Relationship Management Market, Segmentation By Deployment Model, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 24.3. USA Social Customer Relationship Management Market, Segmentation By Functionality, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 24.4. USA Social Customer Relationship Management Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 25. Canada Social Customer Relationship Management Market
- 25.1. Canada Social Customer Relationship Management Market Overview
- 25.2. Canada Social Customer Relationship Management Market, Segmentation By Deployment Model, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 25.3. Canada Social Customer Relationship Management Market, Segmentation By Functionality, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 25.4. Canada Social Customer Relationship Management Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 26. South America Social Customer Relationship Management Market
- 26.1. South America Social Customer Relationship Management Market Overview
- 26.2. South America Social Customer Relationship Management Market, Segmentation By Deployment Model, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 26.3. South America Social Customer Relationship Management Market, Segmentation By Functionality, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 26.4. South America Social Customer Relationship Management Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 27. Brazil Social Customer Relationship Management Market
- 27.1. Brazil Social Customer Relationship Management Market, Segmentation By Deployment Model, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 27.2. Brazil Social Customer Relationship Management Market, Segmentation By Functionality, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 27.3. Brazil Social Customer Relationship Management Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 28. Middle East Social Customer Relationship Management Market
- 28.1. Middle East Social Customer Relationship Management Market Overview
- 28.2. Middle East Social Customer Relationship Management Market, Segmentation By Deployment Model, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 28.3. Middle East Social Customer Relationship Management Market, Segmentation By Functionality, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 28.4. Middle East Social Customer Relationship Management Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 29. Africa Social Customer Relationship Management Market
- 29.1. Africa Social Customer Relationship Management Market Overview
- 29.2. Africa Social Customer Relationship Management Market, Segmentation By Deployment Model, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 29.3. Africa Social Customer Relationship Management Market, Segmentation By Functionality, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 29.4. Africa Social Customer Relationship Management Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 30. Social Customer Relationship Management Market Competitive Landscape And Company Profiles
- 30.1. Social Customer Relationship Management Market Competitive Landscape
- 30.2. Social Customer Relationship Management Market Company Profiles
- 30.2.1. Microsoft Corporation Overview, Products and Services, Strategy and Financial Analysis
- 30.2.2. International Business Machines Corporation Overview, Products and Services, Strategy and Financial Analysis
- 30.2.3. Oracle Corporation Overview, Products and Services, Strategy and Financial Analysis
- 30.2.4. SAP SE Overview, Products and Services, Strategy and Financial Analysis
- 30.2.5. Salesforce Inc Overview, Products and Services, Strategy and Financial Analysis
- 31. Social Customer Relationship Management Market Other Major And Innovative Companies
- 31.1. Adobe Inc
- 31.2. SAS Institute
- 31.3. ReplyApp Inc
- 31.4. HubSpot Inc
- 31.5. Pegasystems Inc
- 31.6. Zendesk
- 31.7. Zoho Corporation
- 31.8. Verint Systems
- 31.9. RWS Holdings
- 31.10. monday.com
- 31.11. Freshworks Inc
- 31.12. Sprout Social Inc
- 31.13. Brandwatch
- 31.14. Jive Software Inc
- 31.15. Agora Media SAS
- 32. Global Social Customer Relationship Management Market Competitive Benchmarking And Dashboard
- 33. Key Mergers And Acquisitions In The Social Customer Relationship Management Market
- 34. Recent Developments In The Social Customer Relationship Management Market
- 35. Social Customer Relationship Management Market High Potential Countries, Segments and Strategies
- 35.1 Social Customer Relationship Management Market In 2029 - Countries Offering Most New Opportunities
- 35.2 Social Customer Relationship Management Market In 2029 - Segments Offering Most New Opportunities
- 35.3 Social Customer Relationship Management Market In 2029 - Growth Strategies
- 35.3.1 Market Trend Based Strategies
- 35.3.2 Competitor Strategies
- 36. Appendix
- 36.1. Abbreviations
- 36.2. Currencies
- 36.3. Historic And Forecast Inflation Rates
- 36.4. Research Inquiries
- 36.5. The Business Research Company
- 36.6. Copyright And Disclaimer
Pricing
Currency Rates
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