
Live Chat Software Global Market Report 2025
Description
Live Chat Software Global Market Report 2025 from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market.
This report focuses on live chat software market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.
Reasons to Purchase
Where is the largest and fastest growing market for live chat software ? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward? The live chat software market global report from the Business Research Company answers all these questions and many more.
The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market’s historic and forecast market growth by geography.
Markets Covered:1) By Type: Customer Service Live Chat Systems; Sales Live Chat Systems; Informational Live Chat Systems; Other Types
2) By Device Type: Mobile; Desktop
3) By Deployment Model: Cloud-Based; On-Premises
4) By End-User: Healthcare; Banking, Financial Services And Insurance; Pharmaceutical; Telecommunication; Information Technology And Telecom; Travel And Hospitality; Retail And E-Commerce; Other End Users
Subsegments:
1) By Customer Service Live Chat Systems: Automated Customer Service Chat; Live Agent Customer Service Chat; AI-Powered Customer Service Chat
2) By Sales Live Chat Systems: Lead Generation Chat; Live Product Demo Chat; Sales Conversion Chat
3) By Informational Live Chat Systems: FAQ-Based Chat; Knowledge Base Chat; Guided Chat Assistance
4) By Other Types: Multi-Channel Live Chat; Video-Based Live Chat; Voice-Integrated Live Chat
Companies Mentioned: Salesforce Inc.; Tidio Inc.; Zendesk Inc.; Zoho Corporation Pvt. Ltd.; Freshworks Inc.
Countries: Australia; Brazil; China; France; Germany; India; Indonesia; Japan; Russia; South Korea; UK; USA; Canada; Italy; Spain
Regions: Asia-Pacific; Western Europe; Eastern Europe; North America; South America; Middle East; Africa
Time series: Five years historic and ten years forecast.
Data: Ratios of market size and growth to related markets, GDP proportions, expenditure per capita,
Data segmentations: country and regional historic and forecast data, market share of competitors, market segments.
Sourcing and Referencing: Data and analysis throughout the report is sourced using end notes.
Delivery format: PDF, Word and Excel Data Dashboard.
Please Note: Report will be updated with the latest data and delivered to you within 3-5 working days of order.
This report focuses on live chat software market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.
Reasons to Purchase
- Gain a truly global perspective with the most comprehensive report available on this market covering 15 geographies.
- Assess the impact of key macro factors such as conflict, pandemic and recovery, inflation and interest rate environment and the 2nd Trump presidency.
- Create regional and country strategies on the basis of local data and analysis.
- Identify growth segments for investment.
- Outperform competitors using forecast data and the drivers and trends shaping the market.
- Understand customers based on the latest market shares.
- Benchmark performance against key competitors.
- Suitable for supporting your internal and external presentations with reliable high quality data and analysis
- Report will be updated with the latest data and delivered to you within 2-3 working days of order along with an Excel data sheet for easy data extraction and analysis.
- All data from the report will also be delivered in an excel dashboard format.
Where is the largest and fastest growing market for live chat software ? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward? The live chat software market global report from the Business Research Company answers all these questions and many more.
The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market’s historic and forecast market growth by geography.
- The market characteristics section of the report defines and explains the market.
- The market size section gives the market size ($b) covering both the historic growth of the market, and forecasting its development.
- The forecasts are made after considering the major factors currently impacting the market. These include:
- The forecasts are made after considering the major factors currently impacting the market. These include the Russia-Ukraine war, rising inflation, higher interest rates, and the legacy of the COVID-19 pandemic.
- Market segmentations break down the market into sub markets.
- The regional and country breakdowns section gives an analysis of the market in each geography and the size of the market by geography and compares their historic and forecast growth. It covers the growth trajectory of COVID-19 for all regions, key developed countries and major emerging markets.
- The competitive landscape chapter gives a description of the competitive nature of the market, market shares, and a description of the leading companies. Key financial deals which have shaped the market in recent years are identified.
- The trends and strategies section analyses the shape of the market as it emerges from the crisis and suggests how companies can grow as the market recovers.
Markets Covered:1) By Type: Customer Service Live Chat Systems; Sales Live Chat Systems; Informational Live Chat Systems; Other Types
2) By Device Type: Mobile; Desktop
3) By Deployment Model: Cloud-Based; On-Premises
4) By End-User: Healthcare; Banking, Financial Services And Insurance; Pharmaceutical; Telecommunication; Information Technology And Telecom; Travel And Hospitality; Retail And E-Commerce; Other End Users
Subsegments:
1) By Customer Service Live Chat Systems: Automated Customer Service Chat; Live Agent Customer Service Chat; AI-Powered Customer Service Chat
2) By Sales Live Chat Systems: Lead Generation Chat; Live Product Demo Chat; Sales Conversion Chat
3) By Informational Live Chat Systems: FAQ-Based Chat; Knowledge Base Chat; Guided Chat Assistance
4) By Other Types: Multi-Channel Live Chat; Video-Based Live Chat; Voice-Integrated Live Chat
Companies Mentioned: Salesforce Inc.; Tidio Inc.; Zendesk Inc.; Zoho Corporation Pvt. Ltd.; Freshworks Inc.
Countries: Australia; Brazil; China; France; Germany; India; Indonesia; Japan; Russia; South Korea; UK; USA; Canada; Italy; Spain
Regions: Asia-Pacific; Western Europe; Eastern Europe; North America; South America; Middle East; Africa
Time series: Five years historic and ten years forecast.
Data: Ratios of market size and growth to related markets, GDP proportions, expenditure per capita,
Data segmentations: country and regional historic and forecast data, market share of competitors, market segments.
Sourcing and Referencing: Data and analysis throughout the report is sourced using end notes.
Delivery format: PDF, Word and Excel Data Dashboard.
Please Note: Report will be updated with the latest data and delivered to you within 3-5 working days of order.
Table of Contents
175 Pages
- 1. Executive Summary
- 2. Live Chat Software Market Characteristics
- 3. Live Chat Software Market Trends And Strategies
- 4. Live Chat Software Market - Macro Economic Scenario Macro Economic Scenario Including The Impact Of Interest Rates, Inflation, Geopolitics And Covid And Recovery On The Market
- 5. Global Live Chat Software Growth Analysis And Strategic Analysis Framework
- 5.1. Global Live Chat Software PESTEL Analysis (Political, Social, Technological, Environmental and Legal Factors, Drivers and Restraints)
- 5.2. Analysis Of End Use Industries
- 5.3. Global Live Chat Software Market Growth Rate Analysis
- 5.4. Global Live Chat Software Historic Market Size and Growth, 2019 - 2024, Value ($ Billion)
- 5.5. Global Live Chat Software Forecast Market Size and Growth, 2024 - 2029, 2034F, Value ($ Billion)
- 5.6. Global Live Chat Software Total Addressable Market (TAM)
- 6. Live Chat Software Market Segmentation
- 6.1. Global Live Chat Software Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- Customer Service Live Chat Systems
- Sales Live Chat Systems
- Informational Live Chat Systems
- Other Types
- 6.2. Global Live Chat Software Market, Segmentation By Device Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- Mobile
- Desktop
- 6.3. Global Live Chat Software Market, Segmentation By Deployment Model, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- Cloud-Based
- On-Premises
- 6.4. Global Live Chat Software Market, Segmentation By End-User, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- Healthcare
- Banking, Financial Services And Insurance
- Pharmaceutical
- Telecommunication
- Information Technology And Telecom
- Travel And Hospitality
- Retail And E-Commerce
- Other End Users
- 6.5. Global Live Chat Software Market, Sub-Segmentation Of Customer Service Live Chat Systems, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- Automated Customer Service Chat
- Live Agent Customer Service Chat
- AI-Powered Customer Service Chat
- 6.6. Global Live Chat Software Market, Sub-Segmentation Of Sales Live Chat Systems, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- Lead Generation Chat
- Live Product Demo Chat
- Sales Conversion Chat
- 6.7. Global Live Chat Software Market, Sub-Segmentation Of Informational Live Chat Systems, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- FAQ-Based Chat
- Knowledge Base Chat
- Guided Chat Assistance
- 6.8. Global Live Chat Software Market, Sub-Segmentation Of Other Types, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- Multi-Channel Live Chat
- Video-Based Live Chat
- Voice-Integrated Live Chat
- 7. Live Chat Software Market Regional And Country Analysis
- 7.1. Global Live Chat Software Market, Split By Region, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 7.2. Global Live Chat Software Market, Split By Country, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 8. Asia-Pacific Live Chat Software Market
- 8.1. Asia-Pacific Live Chat Software Market Overview
- Region Information, Market Information, Background Information, Government Initiatives, Regulations, Regulatory Bodies, Major Associations, Taxes Levied, Corporate Tax Structure, Investments, Major Companies
- 8.2. Asia-Pacific Live Chat Software Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 8.3. Asia-Pacific Live Chat Software Market, Segmentation By Device Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 8.4. Asia-Pacific Live Chat Software Market, Segmentation By Deployment Model, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 9. China Live Chat Software Market
- 9.1. China Live Chat Software Market Overview
- 9.2. China Live Chat Software Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion
- 9.3. China Live Chat Software Market, Segmentation By Device Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion
- 9.4. China Live Chat Software Market, Segmentation By Deployment Model, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion
- 10. India Live Chat Software Market
- 10.1. India Live Chat Software Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 10.2. India Live Chat Software Market, Segmentation By Device Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 10.3. India Live Chat Software Market, Segmentation By Deployment Model, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 11. Japan Live Chat Software Market
- 11.1. Japan Live Chat Software Market Overview
- 11.2. Japan Live Chat Software Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 11.3. Japan Live Chat Software Market, Segmentation By Device Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 11.4. Japan Live Chat Software Market, Segmentation By Deployment Model, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 12. Australia Live Chat Software Market
- 12.1. Australia Live Chat Software Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 12.2. Australia Live Chat Software Market, Segmentation By Device Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 12.3. Australia Live Chat Software Market, Segmentation By Deployment Model, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 13. Indonesia Live Chat Software Market
- 13.1. Indonesia Live Chat Software Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 13.2. Indonesia Live Chat Software Market, Segmentation By Device Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 13.3. Indonesia Live Chat Software Market, Segmentation By Deployment Model, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 14. South Korea Live Chat Software Market
- 14.1. South Korea Live Chat Software Market Overview
- 14.2. South Korea Live Chat Software Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 14.3. South Korea Live Chat Software Market, Segmentation By Device Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 14.4. South Korea Live Chat Software Market, Segmentation By Deployment Model, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 15. Western Europe Live Chat Software Market
- 15.1. Western Europe Live Chat Software Market Overview
- 15.2. Western Europe Live Chat Software Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 15.3. Western Europe Live Chat Software Market, Segmentation By Device Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 15.4. Western Europe Live Chat Software Market, Segmentation By Deployment Model, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 16. UK Live Chat Software Market
- 16.1. UK Live Chat Software Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 16.2. UK Live Chat Software Market, Segmentation By Device Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 16.3. UK Live Chat Software Market, Segmentation By Deployment Model, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 17. Germany Live Chat Software Market
- 17.1. Germany Live Chat Software Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 17.2. Germany Live Chat Software Market, Segmentation By Device Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 17.3. Germany Live Chat Software Market, Segmentation By Deployment Model, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 18. France Live Chat Software Market
- 18.1. France Live Chat Software Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 18.2. France Live Chat Software Market, Segmentation By Device Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 18.3. France Live Chat Software Market, Segmentation By Deployment Model, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 19. Italy Live Chat Software Market
- 19.1. Italy Live Chat Software Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 19.2. Italy Live Chat Software Market, Segmentation By Device Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 19.3. Italy Live Chat Software Market, Segmentation By Deployment Model, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 20. Spain Live Chat Software Market
- 20.1. Spain Live Chat Software Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 20.2. Spain Live Chat Software Market, Segmentation By Device Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 20.3. Spain Live Chat Software Market, Segmentation By Deployment Model, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 21. Eastern Europe Live Chat Software Market
- 21.1. Eastern Europe Live Chat Software Market Overview
- 21.2. Eastern Europe Live Chat Software Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 21.3. Eastern Europe Live Chat Software Market, Segmentation By Device Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 21.4. Eastern Europe Live Chat Software Market, Segmentation By Deployment Model, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 22. Russia Live Chat Software Market
- 22.1. Russia Live Chat Software Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 22.2. Russia Live Chat Software Market, Segmentation By Device Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 22.3. Russia Live Chat Software Market, Segmentation By Deployment Model, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 23. North America Live Chat Software Market
- 23.1. North America Live Chat Software Market Overview
- 23.2. North America Live Chat Software Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 23.3. North America Live Chat Software Market, Segmentation By Device Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 23.4. North America Live Chat Software Market, Segmentation By Deployment Model, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 24. USA Live Chat Software Market
- 24.1. USA Live Chat Software Market Overview
- 24.2. USA Live Chat Software Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 24.3. USA Live Chat Software Market, Segmentation By Device Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 24.4. USA Live Chat Software Market, Segmentation By Deployment Model, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 25. Canada Live Chat Software Market
- 25.1. Canada Live Chat Software Market Overview
- 25.2. Canada Live Chat Software Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 25.3. Canada Live Chat Software Market, Segmentation By Device Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 25.4. Canada Live Chat Software Market, Segmentation By Deployment Model, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 26. South America Live Chat Software Market
- 26.1. South America Live Chat Software Market Overview
- 26.2. South America Live Chat Software Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 26.3. South America Live Chat Software Market, Segmentation By Device Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 26.4. South America Live Chat Software Market, Segmentation By Deployment Model, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 27. Brazil Live Chat Software Market
- 27.1. Brazil Live Chat Software Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 27.2. Brazil Live Chat Software Market, Segmentation By Device Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 27.3. Brazil Live Chat Software Market, Segmentation By Deployment Model, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 28. Middle East Live Chat Software Market
- 28.1. Middle East Live Chat Software Market Overview
- 28.2. Middle East Live Chat Software Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 28.3. Middle East Live Chat Software Market, Segmentation By Device Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 28.4. Middle East Live Chat Software Market, Segmentation By Deployment Model, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 29. Africa Live Chat Software Market
- 29.1. Africa Live Chat Software Market Overview
- 29.2. Africa Live Chat Software Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 29.3. Africa Live Chat Software Market, Segmentation By Device Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 29.4. Africa Live Chat Software Market, Segmentation By Deployment Model, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 30. Live Chat Software Market Competitive Landscape And Company Profiles
- 30.1. Live Chat Software Market Competitive Landscape
- 30.2. Live Chat Software Market Company Profiles
- 30.2.1. Salesforce Inc. Overview, Products and Services, Strategy and Financial Analysis
- 30.2.2. Tidio Inc. Overview, Products and Services, Strategy and Financial Analysis
- 30.2.3. Zendesk Inc. Overview, Products and Services, Strategy and Financial Analysis
- 30.2.4. Zoho Corporation Pvt. Ltd. Overview, Products and Services, Strategy and Financial Analysis
- 30.2.5. Freshworks Inc. Overview, Products and Services, Strategy and Financial Analysis
- 31. Live Chat Software Market Other Major And Innovative Companies
- 31.1. Intercom Inc.
- 31.2. LivePerson Inc.
- 31.3. Kayako Inc.
- 31.4. Drift Interactive Inc.
- 31.5. Helpshift Inc.
- 31.6. Acquire Technologies Inc.
- 31.7. Reamaze Inc.
- 31.8. JivoChat Inc.
- 31.9. Olark Live Chat Inc.
- 31.10. SnapEngage LLC
- 31.11. Provide Support LLC
- 31.12. Chaport Inc.
- 31.13. Pure Chat Inc.
- 31.14. ClickDesk Inc.
- 31.15. Userlike GmbH
- 32. Global Live Chat Software Market Competitive Benchmarking And Dashboard
- 33. Key Mergers And Acquisitions In The Live Chat Software Market
- 34. Recent Developments In The Live Chat Software Market
- 35. Live Chat Software Market High Potential Countries, Segments and Strategies
- 35.1 Live Chat Software Market In 2029 - Countries Offering Most New Opportunities
- 35.2 Live Chat Software Market In 2029 - Segments Offering Most New Opportunities
- 35.3 Live Chat Software Market In 2029 - Growth Strategies
- 35.3.1 Market Trend Based Strategies
- 35.3.2 Competitor Strategies
- 36. Appendix
- 36.1. Abbreviations
- 36.2. Currencies
- 36.3. Historic And Forecast Inflation Rates
- 36.4. Research Inquiries
- 36.5. The Business Research Company
- 36.6. Copyright And Disclaimer
Pricing
Currency Rates
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