
Customer Success Platforms Global Market Report 2025 Including: 1) By Component: Platforms; Services 2) By Deployment Mode: Cloud; On-Premises 3) By Organization Size: SMEs; Large Enterprises 4) By Application: Sales And Marketing Optimization; Reporti
Description
Customer Success Platforms Global Market Report 2025 from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market.
This report focuses on customer success platforms market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.
Reasons to Purchase
Where is the largest and fastest growing market for customer success platforms ? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward? The customer success platforms market global report from the Business Research Company answers all these questions and many more.
The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market’s historic and forecast market growth by geography.
Markets Covered:1) By Component: Platforms; Services
2) By Deployment Mode: Cloud; On-Premises
3) By Organization Size: SMEs; Large Enterprises
4) By Application: Sales And Marketing Optimization; Reporting And Analytics; Customer Segmentation; Risk And Compliance Management; Customer Service; Customer Onboarding; Other Applications
5) By End-User: BFSI; Retail And E-Commerce; Transportation And Logistics; Healthcare; Telecom And IT; Government And Public Sector; Other End-Users
Subsegments:
1) By Platforms: Customer Onboarding Tools; Customer Health Score Analytics; Communication And Engagement Tools; Reporting And Analytics Solutions; Workflow Automation Platforms
2) By Services: Consulting Services; Implementation Services; Training And Support Services; Integration Services
Companies Mentioned: Gainsight Inc.; Salesforce.com Inc.; Totango Ltd.; Strikedeck Inc.; ClientSuccess LLC
Countries: Australia; Brazil; China; France; Germany; India; Indonesia; Japan; Russia; South Korea; UK; USA; Canada; Italy; Spain
Regions: Asia-Pacific; Western Europe; Eastern Europe; North America; South America; Middle East; Africa
Time series: Five years historic and ten years forecast.
Data: Ratios of market size and growth to related markets, GDP proportions, expenditure per capita,
Data segmentations: country and regional historic and forecast data, market share of competitors, market segments.
Sourcing and Referencing: Data and analysis throughout the report is sourced using end notes.
Delivery format: PDF, Word and Excel Data Dashboard.
Please Note: Report will be updated with the latest data and delivered to you within 3-5 working days of order.
This report focuses on customer success platforms market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.
Reasons to Purchase
- Gain a truly global perspective with the most comprehensive report available on this market covering 15 geographies.
- Assess the impact of key macro factors such as conflict, pandemic and recovery, inflation and interest rate environment and the 2nd Trump presidency.
- Create regional and country strategies on the basis of local data and analysis.
- Identify growth segments for investment.
- Outperform competitors using forecast data and the drivers and trends shaping the market.
- Understand customers based on the latest market shares.
- Benchmark performance against key competitors.
- Suitable for supporting your internal and external presentations with reliable high quality data and analysis
- Report will be updated with the latest data and delivered to you within 2-3 working days of order along with an Excel data sheet for easy data extraction and analysis.
- All data from the report will also be delivered in an excel dashboard format.
Where is the largest and fastest growing market for customer success platforms ? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward? The customer success platforms market global report from the Business Research Company answers all these questions and many more.
The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market’s historic and forecast market growth by geography.
- The market characteristics section of the report defines and explains the market.
- The market size section gives the market size ($b) covering both the historic growth of the market, and forecasting its development.
- The forecasts are made after considering the major factors currently impacting the market. These include:
- The forecasts are made after considering the major factors currently impacting the market. These include the Russia-Ukraine war, rising inflation, higher interest rates, and the legacy of the COVID-19 pandemic.
- Market segmentations break down the market into sub markets.
- The regional and country breakdowns section gives an analysis of the market in each geography and the size of the market by geography and compares their historic and forecast growth. It covers the growth trajectory of COVID-19 for all regions, key developed countries and major emerging markets.
- The competitive landscape chapter gives a description of the competitive nature of the market, market shares, and a description of the leading companies. Key financial deals which have shaped the market in recent years are identified.
- The trends and strategies section analyses the shape of the market as it emerges from the crisis and suggests how companies can grow as the market recovers.
Markets Covered:1) By Component: Platforms; Services
2) By Deployment Mode: Cloud; On-Premises
3) By Organization Size: SMEs; Large Enterprises
4) By Application: Sales And Marketing Optimization; Reporting And Analytics; Customer Segmentation; Risk And Compliance Management; Customer Service; Customer Onboarding; Other Applications
5) By End-User: BFSI; Retail And E-Commerce; Transportation And Logistics; Healthcare; Telecom And IT; Government And Public Sector; Other End-Users
Subsegments:
1) By Platforms: Customer Onboarding Tools; Customer Health Score Analytics; Communication And Engagement Tools; Reporting And Analytics Solutions; Workflow Automation Platforms
2) By Services: Consulting Services; Implementation Services; Training And Support Services; Integration Services
Companies Mentioned: Gainsight Inc.; Salesforce.com Inc.; Totango Ltd.; Strikedeck Inc.; ClientSuccess LLC
Countries: Australia; Brazil; China; France; Germany; India; Indonesia; Japan; Russia; South Korea; UK; USA; Canada; Italy; Spain
Regions: Asia-Pacific; Western Europe; Eastern Europe; North America; South America; Middle East; Africa
Time series: Five years historic and ten years forecast.
Data: Ratios of market size and growth to related markets, GDP proportions, expenditure per capita,
Data segmentations: country and regional historic and forecast data, market share of competitors, market segments.
Sourcing and Referencing: Data and analysis throughout the report is sourced using end notes.
Delivery format: PDF, Word and Excel Data Dashboard.
Please Note: Report will be updated with the latest data and delivered to you within 3-5 working days of order.
Table of Contents
200 Pages
- 1. Executive Summary
- 2. Customer Success Platforms Market Characteristics
- 3. Customer Success Platforms Market Trends And Strategies
- 4. Customer Success Platforms Market - Macro Economic Scenario Including The Impact Of Interest Rates, Inflation, Geopolitics And Covid And Recovery On The Market
- 5. Global Customer Success Platforms Growth Analysis And Strategic Analysis Framework
- 5.1. Global Customer Success Platforms PESTEL Analysis (Political, Social, Technological, Environmental and Legal Factors, Drivers and Restraints)
- 5.2. Analysis Of End Use Industries
- 5.3. Global Customer Success Platforms Market Growth Rate Analysis
- 5.4. Global Customer Success Platforms Historic Market Size and Growth, 2019 - 2024, Value ($ Billion)
- 5.5. Global Customer Success Platforms Forecast Market Size and Growth, 2024 - 2029, 2034F, Value ($ Billion)
- 5.6. Global Customer Success Platforms Total Addressable Market (TAM)
- 6. Customer Success Platforms Market Segmentation
- 6.1. Global Customer Success Platforms Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- Platform
- Services
- 6.2. Global Customer Success Platforms Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- Cloud
- On-Premises
- 6.3. Global Customer Success Platforms Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- SMEs
- Large Enterprises
- 6.4. Global Customer Success Platforms Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- Sales And Marketing Optimization
- Reporting And Analytics
- Customer Segmentation
- Risk and Compliance Management
- Customer Service
- Customer Onboarding
- Other Applications
- 6.5. Global Customer Success Platforms Market, Segmentation By End User, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- BFSI
- Retail And e-Commerce
- Transportation And Logistics
- Healthcare
- Telecom And IT
- Government And Public Sector
- Other End-Users
- 6.6. Global Customer Success Platforms Market, Sub-Segmentation Of Platforms, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- Customer Onboarding Tools
- Customer Health Score Analytics
- Communication And Engagement Tools
- Reporting And Analytics Solutions
- Workflow Automation Platforms
- 6.7. Global Customer Success Platforms Market, Sub-Segmentation Of Services, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- Consulting Services
- Implementation Services
- Training And Support Services
- Integration Services
- 7. Customer Success Platforms Market Regional And Country Analysis
- 7.1. Global Customer Success Platforms Market, Split By Region, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 7.2. Global Customer Success Platforms Market, Split By Country, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 8. Asia-Pacific Customer Success Platforms Market
- 8.1. Asia-Pacific Customer Success Platforms Market Overview
- Region Information, Market Information, Background Information, Government Initiatives, Regulations, Regulatory Bodies, Major Associations, Taxes Levied, Corporate Tax Structure, Investments, Major Companies
- 8.2. Asia-Pacific Customer Success Platforms Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 8.3. Asia-Pacific Customer Success Platforms Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 8.4. Asia-Pacific Customer Success Platforms Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 9. China Customer Success Platforms Market
- 9.1. China Customer Success Platforms Market Overview
- 9.2. China Customer Success Platforms Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion
- 9.3. China Customer Success Platforms Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion
- 9.4. China Customer Success Platforms Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion
- 10. India Customer Success Platforms Market
- 10.1. India Customer Success Platforms Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 10.2. India Customer Success Platforms Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 10.3. India Customer Success Platforms Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 11. Japan Customer Success Platforms Market
- 11.1. Japan Customer Success Platforms Market Overview
- 11.2. Japan Customer Success Platforms Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 11.3. Japan Customer Success Platforms Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 11.4. Japan Customer Success Platforms Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 12. Australia Customer Success Platforms Market
- 12.1. Australia Customer Success Platforms Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 12.2. Australia Customer Success Platforms Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 12.3. Australia Customer Success Platforms Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 13. Indonesia Customer Success Platforms Market
- 13.1. Indonesia Customer Success Platforms Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 13.2. Indonesia Customer Success Platforms Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 13.3. Indonesia Customer Success Platforms Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 14. South Korea Customer Success Platforms Market
- 14.1. South Korea Customer Success Platforms Market Overview
- 14.2. South Korea Customer Success Platforms Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 14.3. South Korea Customer Success Platforms Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 14.4. South Korea Customer Success Platforms Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 15. Western Europe Customer Success Platforms Market
- 15.1. Western Europe Customer Success Platforms Market Overview
- 15.2. Western Europe Customer Success Platforms Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 15.3. Western Europe Customer Success Platforms Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 15.4. Western Europe Customer Success Platforms Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 16. UK Customer Success Platforms Market
- 16.1. UK Customer Success Platforms Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 16.2. UK Customer Success Platforms Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 16.3. UK Customer Success Platforms Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 17. Germany Customer Success Platforms Market
- 17.1. Germany Customer Success Platforms Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 17.2. Germany Customer Success Platforms Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 17.3. Germany Customer Success Platforms Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 18. France Customer Success Platforms Market
- 18.1. France Customer Success Platforms Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 18.2. France Customer Success Platforms Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 18.3. France Customer Success Platforms Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 19. Italy Customer Success Platforms Market
- 19.1. Italy Customer Success Platforms Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 19.2. Italy Customer Success Platforms Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 19.3. Italy Customer Success Platforms Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 20. Spain Customer Success Platforms Market
- 20.1. Spain Customer Success Platforms Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 20.2. Spain Customer Success Platforms Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 20.3. Spain Customer Success Platforms Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 21. Eastern Europe Customer Success Platforms Market
- 21.1. Eastern Europe Customer Success Platforms Market Overview
- 21.2. Eastern Europe Customer Success Platforms Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 21.3. Eastern Europe Customer Success Platforms Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 21.4. Eastern Europe Customer Success Platforms Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 22. Russia Customer Success Platforms Market
- 22.1. Russia Customer Success Platforms Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 22.2. Russia Customer Success Platforms Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 22.3. Russia Customer Success Platforms Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 23. North America Customer Success Platforms Market
- 23.1. North America Customer Success Platforms Market Overview
- 23.2. North America Customer Success Platforms Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 23.3. North America Customer Success Platforms Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 23.4. North America Customer Success Platforms Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 24. USA Customer Success Platforms Market
- 24.1. USA Customer Success Platforms Market Overview
- 24.2. USA Customer Success Platforms Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 24.3. USA Customer Success Platforms Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 24.4. USA Customer Success Platforms Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 25. Canada Customer Success Platforms Market
- 25.1. Canada Customer Success Platforms Market Overview
- 25.2. Canada Customer Success Platforms Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 25.3. Canada Customer Success Platforms Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 25.4. Canada Customer Success Platforms Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 26. South America Customer Success Platforms Market
- 26.1. South America Customer Success Platforms Market Overview
- 26.2. South America Customer Success Platforms Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 26.3. South America Customer Success Platforms Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 26.4. South America Customer Success Platforms Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 27. Brazil Customer Success Platforms Market
- 27.1. Brazil Customer Success Platforms Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 27.2. Brazil Customer Success Platforms Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 27.3. Brazil Customer Success Platforms Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 28. Middle East Customer Success Platforms Market
- 28.1. Middle East Customer Success Platforms Market Overview
- 28.2. Middle East Customer Success Platforms Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 28.3. Middle East Customer Success Platforms Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 28.4. Middle East Customer Success Platforms Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 29. Africa Customer Success Platforms Market
- 29.1. Africa Customer Success Platforms Market Overview
- 29.2. Africa Customer Success Platforms Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 29.3. Africa Customer Success Platforms Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 29.4. Africa Customer Success Platforms Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 30. Customer Success Platforms Market Competitive Landscape And Company Profiles
- 30.1. Customer Success Platforms Market Competitive Landscape
- 30.2. Customer Success Platforms Market Company Profiles
- 30.2.1. Gainsight Inc. Overview, Products and Services, Strategy and Financial Analysis
- 30.2.2. Salesforce.com Inc. Overview, Products and Services, Strategy and Financial Analysis
- 30.2.3. Totango Ltd. Overview, Products and Services, Strategy and Financial Analysis
- 30.2.4. Strikedeck Inc. Overview, Products and Services, Strategy and Financial Analysis
- 30.2.5. ClientSuccess LLC Overview, Products and Services, Strategy and Financial Analysis
- 31. Customer Success Platforms Market Other Major And Innovative Companies
- 31.1. ChurnZero Inc.
- 31.2. Cisco Systems Inc.
- 31.3. Wootric Inc.
- 31.4. Planhat AB
- 31.5. CustomerSuccessBox
- 31.6. ZoomInfo Technologies LLC
- 31.7. Intercom Inc.
- 31.8. WalkMe Ltd.
- 31.9. Akita Software Ltd.
- 31.10. Custify Ltd.
- 31.11. SmartKarrot Inc.
- 31.12. HubSpot Inc.
- 31.13. Amity Software Inc.
- 31.14. Natero Inc.
- 31.15. UserIQ Inc.
- 32. Global Customer Success Platforms Market Competitive Benchmarking And Dashboard
- 33. Key Mergers And Acquisitions In The Customer Success Platforms Market
- 34. Recent Developments In The Customer Success Platforms Market
- 35. Customer Success Platforms Market High Potential Countries, Segments and Strategies
- 35.1 Customer Success Platforms Market In 2029 - Countries Offering Most New Opportunities
- 35.2 Customer Success Platforms Market In 2029 - Segments Offering Most New Opportunities
- 35.3 Customer Success Platforms Market In 2029 - Growth Strategies
- 35.3.1 Market Trend Based Strategies
- 35.3.2 Competitor Strategies
- 36. Appendix
- 36.1. Abbreviations
- 36.2. Currencies
- 36.3. Historic And Forecast Inflation Rates
- 36.4. Research Inquiries
- 36.5. The Business Research Company
- 36.6. Copyright And Disclaimer
Pricing
Currency Rates
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