Report cover image

Customer Experience Management Global Market Report 2024

Publisher The Business Research Company
Published Feb 01, 2024
Length 200 Pages
SKU # BRC18474619

Description

Customer Experience Management Global Market Report 2024

Including: 1) By Component: Solutions; Services2) By Touchpoint: Websites; Stores; Call centers; Mobile apps; Social media; Emails; Virtual assistants3) By Deployment type: On-Premises; Cloud4) By Organization Size: Small and Medium Enterprises (SMEs); Large Enterprises5) By Vertical: IT and Telecom; BFSI; Retail; Healthcare; Automotive; Travel and hospitality; Media and entertainment; Public sectorsCovering: Medallia Inc.; Clarabridge; Zendesk Inc.; Open Text Corporation; International Business Machines Corporation


Customer Experience Management Global Market Report 2024 from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market.

This report focuses on customer experience management market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.

Reasons to Purchase
  • Gain a truly global perspective with the most comprehensive report available on this market covering 50+ geographies.
  • Understand how the market has been affected by the coronavirus and how it is responding as the impact of the virus abates.
  • Assess the Russia – Ukraine war’s impact on agriculture, energy and mineral commodity supply and its direct and indirect impact on the market.
  • Measure the impact of high global inflation on market growth.
  • Create regional and country strategies on the basis of local data and analysis.
  • Identify growth segments for investment.
  • Outperform competitors using forecast data and the drivers and trends shaping the market.
  • Understand customers based on the latest market shares.
  • Benchmark performance against key competitors.
  • Suitable for supporting your internal and external presentations with reliable high quality data and analysis
  • Report will be updated with the latest data and delivered to you within 3-5 working days of order along with an Excel data sheet for easy data extraction and analysis.
  • All data from the report will also be delivered in an excel dashboard format.
Description:

Where is the largest and fastest growing market for customer experience management? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward? The customer experience management market global report from the Business Research Company answers all these questions and many more.

The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market’s historic and forecast market growth by geography.

Scope

Markets Covered:1) By Component: Solutions; Services

2) By Touchpoint: Websites; Stores; Call centers; Mobile apps; Social media; Emails; Virtual assistants; Other Touchpoints

3) By Deployment type: On-Premises; Cloud

4) By Organization Size: Small and Medium Enterprises (SMEs); Large Enterprises

5) By Vertical: IT and Telecom; BFSI; Retail; Healthcare; Automotive; Travel and hospitality; Media and entertainment; Public sector; Other Verticals

Companies Mentioned: Medallia Inc.; Clarabridge; Zendesk Inc.; Open Text Corporation; International Business Machines Corporation

Countries: Australia; Brazil; China; France; Germany; India; Indonesia; Japan; Russia; South Korea; UK; USA; Canada; Italy; Spain

Regions: Asia-Pacific; Western Europe; Eastern Europe; North America; South America; Middle East; Africa

Time series: Five years historic and ten years forecast.

Data: Ratios of market size and growth to related markets, GDP proportions, expenditure per capita,

Data segmentations: country and regional historic and forecast data, market share of competitors, market segments.

Sourcing and Referencing: Data and analysis throughout the report is sourced using end notes.

Delivery format: PDF, Word and Excel Data Dashboard.

Please Note: Report will be updated with the latest data and delivered to you within 3-5 working days of order.

Table of Contents

200 Pages
1. Executive Summary
2. Customer Experience Management Market Characteristics
3. Customer Experience Management Market Trends And Strategies
4. Customer Experience Management Market - Macro Economic Scenario
4.1. Impact Of High Inflation On The Market
4.2. Ukraine-Russia War Impact On The Market
4.3. COVID-19 Impact On The Market
5. Global Customer Experience Management Market Size and Growth
5.1. Global Customer Experience Management Market Drivers and Restraints
5.1.1. Drivers Of The Market
5.1.2. Restraints Of The Market
5.2. Global Customer Experience Management Historic Market Size and Growth, 2018 - 2023, Value ($ Billion)
5.3. Global Customer Experience Management Forecast Market Size and Growth, 2023 - 2028, 2033F, Value ($ Billion)
6. Customer Experience Management Market Segmentation
6.1. Global Customer Experience Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
Solutions
Services
6.2. Global Customer Experience Management Market, Segmentation By Touchpoint, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
Websites
Stores
Call centers
Mobile apps
Social media
Emails
Virtual assistants
Other Touchpoints
6.3. Global Customer Experience Management Market, Segmentation By Deployment type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
On-Premises
Cloud
6.4. Global Customer Experience Management Market, Segmentation By Organisation Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
Small and Medium Enterprises (SMEs)
Large Enterprises
6.5. Global Customer Experience Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
IT and Telecom
BFSI
Retail
Healthcare
Automotive
Travel and hospitality
Media and entertainment
Public sector
Other Verticals
7. Customer Experience Management Market Regional And Country Analysis
7.1. Global Customer Experience Management Market, Split By Region, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
7.2. Global Customer Experience Management Market, Split By Country, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
8. Asia-Pacific Customer Experience Management Market
8.1. Asia-Pacific Customer Experience Management Market Overview
Region Information, Impact Of COVID-19, Market Information, Background Information, Government Initiatives, Regulations, Regulatory Bodies, Major Associations, Taxes Levied, Corporate Tax Structure, Investments, Major Companies
8.2. Asia-Pacific Customer Experience Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
8.3. Asia-Pacific Customer Experience Management Market, Segmentation By Organisation Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
8.4. Asia-Pacific Customer Experience Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
9. China Customer Experience Management Market
9.1. China Customer Experience Management Market Overview
9.2. China Customer Experience Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F,$ Billion
9.3. China Customer Experience Management Market, Segmentation By Organisation Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F,$ Billion
9.4. China Customer Experience Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F,$ Billion
10. India Customer Experience Management Market
10.1. India Customer Experience Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
10.2. India Customer Experience Management Market, Segmentation By Organisation Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
10.3. India Customer Experience Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
11. Japan Customer Experience Management Market
11.1. Japan Customer Experience Management Market Overview
11.2. Japan Customer Experience Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
11.3. Japan Customer Experience Management Market, Segmentation By Organisation Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
11.4. Japan Customer Experience Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
12. Australia Customer Experience Management Market
12.1. Australia Customer Experience Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
12.2. Australia Customer Experience Management Market, Segmentation By Organisation Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
12.3. Australia Customer Experience Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
13. Indonesia Customer Experience Management Market
13.1. Indonesia Customer Experience Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
13.2. Indonesia Customer Experience Management Market, Segmentation By Organisation Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
13.3. Indonesia Customer Experience Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
14. South Korea Customer Experience Management Market
14.1. South Korea Customer Experience Management Market Overview
14.2. South Korea Customer Experience Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
14.3. South Korea Customer Experience Management Market, Segmentation By Organisation Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
14.4. South Korea Customer Experience Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
15. Western Europe Customer Experience Management Market
15.1. Western Europe Customer Experience Management Market Overview
15.2. Western Europe Customer Experience Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
15.3. Western Europe Customer Experience Management Market, Segmentation By Organisation Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
15.4. Western Europe Customer Experience Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
16. UK Customer Experience Management Market
16.1. UK Customer Experience Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
16.2. UK Customer Experience Management Market, Segmentation By Organisation Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
16.3. UK Customer Experience Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
17. Germany Customer Experience Management Market
17.1. Germany Customer Experience Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
17.2. Germany Customer Experience Management Market, Segmentation By Organisation Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
17.3. Germany Customer Experience Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
18. France Customer Experience Management Market
18.1. France Customer Experience Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
18.2. France Customer Experience Management Market, Segmentation By Organisation Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
18.3. France Customer Experience Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
19. Italy Customer Experience Management Market
19.1. Italy Customer Experience Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
19.2. Italy Customer Experience Management Market, Segmentation By Organisation Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
19.3. Italy Customer Experience Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
20. Spain Customer Experience Management Market
20.1. Spain Customer Experience Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
20.2. Spain Customer Experience Management Market, Segmentation By Organisation Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
20.3. Spain Customer Experience Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
21. Eastern Europe Customer Experience Management Market
21.1. Eastern Europe Customer Experience Management Market Overview
21.2. Eastern Europe Customer Experience Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
21.3. Eastern Europe Customer Experience Management Market, Segmentation By Organisation Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
21.4. Eastern Europe Customer Experience Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
22. Russia Customer Experience Management Market
22.1. Russia Customer Experience Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
22.2. Russia Customer Experience Management Market, Segmentation By Organisation Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
22.3. Russia Customer Experience Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
23. North America Customer Experience Management Market
23.1. North America Customer Experience Management Market Overview
23.2. North America Customer Experience Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
23.3. North America Customer Experience Management Market, Segmentation By Organisation Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
23.4. North America Customer Experience Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
24. USA Customer Experience Management Market
24.1. USA Customer Experience Management Market Overview
24.2. USA Customer Experience Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
24.3. USA Customer Experience Management Market, Segmentation By Organisation Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
24.4. USA Customer Experience Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
25. Canada Customer Experience Management Market
25.1. Canada Customer Experience Management Market Overview
25.2. Canada Customer Experience Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
25.3. Canada Customer Experience Management Market, Segmentation By Organisation Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
25.4. Canada Customer Experience Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
26. South America Customer Experience Management Market
26.1. South America Customer Experience Management Market Overview
26.2. South America Customer Experience Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
26.3. South America Customer Experience Management Market, Segmentation By Organisation Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
26.4. South America Customer Experience Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
27. Brazil Customer Experience Management Market
27.1. Brazil Customer Experience Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
27.2. Brazil Customer Experience Management Market, Segmentation By Organisation Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
27.3. Brazil Customer Experience Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
28. Middle East Customer Experience Management Market
28.1. Middle East Customer Experience Management Market Overview
28.2. Middle East Customer Experience Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
28.3. Middle East Customer Experience Management Market, Segmentation By Organisation Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
28.4. Middle East Customer Experience Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
29. Africa Customer Experience Management Market
29.1. Africa Customer Experience Management Market Overview
29.2. Africa Customer Experience Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
29.3. Africa Customer Experience Management Market, Segmentation By Organisation Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
29.4. Africa Customer Experience Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
30. Customer Experience Management Market Competitive Landscape And Company Profiles
30.1. Customer Experience Management Market Competitive Landscape
30.2. Customer Experience Management Market Company Profiles
30.2.1. Medallia Inc.
30.2.1.1. Overview
30.2.1.2. Products and Services
30.2.1.3. Strategy
30.2.1.4. Financial Performance
30.2.2. Clarabridge
30.2.2.1. Overview
30.2.2.2. Products and Services
30.2.2.3. Strategy
30.2.2.4. Financial Performance
30.2.3. Zendesk Inc.
30.2.3.1. Overview
30.2.3.2. Products and Services
30.2.3.3. Strategy
30.2.3.4. Financial Performance
30.2.4. Open Text Corporation
30.2.4.1. Overview
30.2.4.2. Products and Services
30.2.4.3. Strategy
30.2.4.4. Financial Performance
30.2.5. International Business Machines Corporation
30.2.5.1. Overview
30.2.5.2. Products and Services
30.2.5.3. Strategy
30.2.5.4. Financial Performance
31. Global Customer Experience Management Market Competitive Benchmarking
32. Global Customer Experience Management Market Competitive Dashboard
33. Key Mergers And Acquisitions In The Customer Experience Management Market
34. Customer Experience Management Market Future Outlook and Potential Analysis
34.1 Customer Experience Management Market In 2028 - Countries Offering Most New Opportunities
34.2 Customer Experience Management Market In 2028 - Segments Offering Most New Opportunities
34.3 Customer Experience Management Market In 2028 - Growth Strategies
34.3.1 Market Trend Based Strategies
34.3.2 Competitor Strategies
35. Appendix
35.1. Abbreviations
35.2. Currencies
35.3. Historic And Forecast Inflation Rates
35.4. Research Inquiries
35.5. The Business Research Company
35.6. Copyright And Disclaimer

Pricing

Currency Rates
How Do Licenses Work?

How Do Licenses Work?

The primary function of a report license is to define how many people within a company are authorized to use the purchased report. This is separate to how a report might be delivered. Unless specifically identified otherwise, the purchase option is Single User. Below is a helpful description of that license, along with a sampling of others most commonly offered.

  • This license allows only one user to have access to and to use/read the report. It is not one user at a time or one user group; it is an individual who will be reading and utilizing the report.

  • This license allows for the entire purchasing company to read and use the report. This is the license level that would allow for a report to be placed on an internal company shared drive for access by all employees of that direct company. This license does not extend to parent or sister company use.

  • This license is designed to allow an entire department within a company full access to a report. The departmental license is a great option for companies that have more than one location and the department is spread out all over the country/world

  • This license is for companies that have one location where they want the report to be accessible by all employees within that physical location.

  • This is the most flexible of the licensing options. Some publishers will allow you to get a license for a preset number of people (typically 5). These licenses are ideal for small work groups.

License options are at the discretion of each publisher. As such, not all licenses indicated above are available for every product. If you are uncertain of the best license for your needs or would like a license that is not proactively available, please contact us and we will be happy to assist.

Head shot

Questions or Comments?

Our team has the ability to search within reports to verify it suits your needs. We can also help maximize your budget by finding sections of reports you can purchase.
Chat Now
Contact Us