
Customer Engagement Solution Global Market Report 2025
Description
Customer Engagement Solution Global Market Report 2025 from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market.
This report focuses on customer engagement solution market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.
Reasons to Purchase
Where is the largest and fastest growing market for customer engagement solution ? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward? The customer engagement solution market global report from the Business Research Company answers all these questions and many more.
The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market’s historic and forecast market growth by geography.
Markets Covered:1) By Component: Solution; Services
2) By Deployment Type: On-Premise; Cloud
3) By Organization Size: Small and Medium Enterprises; Large Enterprises
4) By Vertical: BFSI; Consumer Goods And Retail; Telecommunication; Healthcare And Life Sciences; Automotive And Transportation; Media And Entertainment; Travel And Hospitality; Manufacturing; Other Verticals
Subsegments:
1) By Solution: Customer Relationship Management (CRM) Software; Omnichannel Engagement Solutions; Personalization Engines; Analytics And Reporting Tools
2) By Services: Consulting Services; Implementation Services; Support And Maintenance Services; Training Services
Companies Mentioned: Aspect Software Inc.; Avaya Inc.; Calabrio Inc.; Genesys Telecommunications Laboratories Inc.; IBM Corporation
Countries: Australia; Brazil; China; France; Germany; India; Indonesia; Japan; Russia; South Korea; UK; USA; Canada; Italy; Spain
Regions: Asia-Pacific; Western Europe; Eastern Europe; North America; South America; Middle East; Africa
Time series: Five years historic and ten years forecast.
Data: Ratios of market size and growth to related markets, GDP proportions, expenditure per capita,
Data segmentations: country and regional historic and forecast data, market share of competitors, market segments.
Sourcing and Referencing: Data and analysis throughout the report is sourced using end notes.
Delivery format: PDF, Word and Excel Data Dashboard.
Please Note: Report will be updated with the latest data and delivered to you within 3-5 working days of order.
This report focuses on customer engagement solution market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.
Reasons to Purchase
- Gain a truly global perspective with the most comprehensive report available on this market covering 15 geographies.
- Assess the impact of key macro factors such as conflict, pandemic and recovery, inflation and interest rate environment and the 2nd Trump presidency.
- Create regional and country strategies on the basis of local data and analysis.
- Identify growth segments for investment.
- Outperform competitors using forecast data and the drivers and trends shaping the market.
- Understand customers based on the latest market shares.
- Benchmark performance against key competitors.
- Suitable for supporting your internal and external presentations with reliable high quality data and analysis
- Report will be updated with the latest data and delivered to you within 2-3 working days of order along with an Excel data sheet for easy data extraction and analysis.
- All data from the report will also be delivered in an excel dashboard format.
Where is the largest and fastest growing market for customer engagement solution ? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward? The customer engagement solution market global report from the Business Research Company answers all these questions and many more.
The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market’s historic and forecast market growth by geography.
- The market characteristics section of the report defines and explains the market.
- The market size section gives the market size ($b) covering both the historic growth of the market, and forecasting its development.
- The forecasts are made after considering the major factors currently impacting the market. These include:
- The forecasts are made after considering the major factors currently impacting the market. These include the Russia-Ukraine war, rising inflation, higher interest rates, and the legacy of the COVID-19 pandemic.
- Market segmentations break down the market into sub markets.
- The regional and country breakdowns section gives an analysis of the market in each geography and the size of the market by geography and compares their historic and forecast growth. It covers the growth trajectory of COVID-19 for all regions, key developed countries and major emerging markets.
- The competitive landscape chapter gives a description of the competitive nature of the market, market shares, and a description of the leading companies. Key financial deals which have shaped the market in recent years are identified.
- The trends and strategies section analyses the shape of the market as it emerges from the crisis and suggests how companies can grow as the market recovers.
Markets Covered:1) By Component: Solution; Services
2) By Deployment Type: On-Premise; Cloud
3) By Organization Size: Small and Medium Enterprises; Large Enterprises
4) By Vertical: BFSI; Consumer Goods And Retail; Telecommunication; Healthcare And Life Sciences; Automotive And Transportation; Media And Entertainment; Travel And Hospitality; Manufacturing; Other Verticals
Subsegments:
1) By Solution: Customer Relationship Management (CRM) Software; Omnichannel Engagement Solutions; Personalization Engines; Analytics And Reporting Tools
2) By Services: Consulting Services; Implementation Services; Support And Maintenance Services; Training Services
Companies Mentioned: Aspect Software Inc.; Avaya Inc.; Calabrio Inc.; Genesys Telecommunications Laboratories Inc.; IBM Corporation
Countries: Australia; Brazil; China; France; Germany; India; Indonesia; Japan; Russia; South Korea; UK; USA; Canada; Italy; Spain
Regions: Asia-Pacific; Western Europe; Eastern Europe; North America; South America; Middle East; Africa
Time series: Five years historic and ten years forecast.
Data: Ratios of market size and growth to related markets, GDP proportions, expenditure per capita,
Data segmentations: country and regional historic and forecast data, market share of competitors, market segments.
Sourcing and Referencing: Data and analysis throughout the report is sourced using end notes.
Delivery format: PDF, Word and Excel Data Dashboard.
Please Note: Report will be updated with the latest data and delivered to you within 3-5 working days of order.
Table of Contents
200 Pages
- 1. Executive Summary
- 2. Customer Engagement Solution Market Characteristics
- 3. Customer Engagement Solution Market Trends And Strategies
- 4. Customer Engagement Solution Market - Macro Economic Scenario Including The Impact Of Interest Rates, Inflation, Geopolitics And Covid And Recovery On The Market
- 5. Global Customer Engagement Solution Growth Analysis And Strategic Analysis Framework
- 5.1. Global Customer Engagement Solution PESTEL Analysis (Political, Social, Technological, Environmental and Legal Factors, Drivers and Restraints)
- 5.2. Analysis Of End Use Industries
- 5.3. Global Customer Engagement Solution Market Growth Rate Analysis
- 5.4. Global Customer Engagement Solution Historic Market Size and Growth, 2019 - 2024, Value ($ Billion)
- 5.5. Global Customer Engagement Solution Forecast Market Size and Growth, 2024 - 2029, 2034F, Value ($ Billion)
- 5.6. Global Customer Engagement Solution Total Addressable Market (TAM)
- 6. Customer Engagement Solution Market Segmentation
- 6.1. Global Customer Engagement Solution Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- Solution
- Services
- 6.2. Global Customer Engagement Solution Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- On-Premise
- Cloud
- 6.3. Global Customer Engagement Solution Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- Small and Medium Enterprises
- Large Enterprises
- 6.4. Global Customer Engagement Solution Market, Segmentation By Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- BFSI
- Consumer Goods And Retail
- Telecommunication
- Healthcare And Life Sciences
- Automotive And Transportation
- Media And Entertainment
- Travel And Hospitality
- Manufacturing
- Other Verticals
- 6.5. Global Customer Engagement Solution Market, Sub-Segmentation Of Solution, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- Customer Relationship Management (CRM) Software
- Omnichannel Engagement Solutions
- Personalization Engines
- Analytics And Reporting Tools
- 6.6. Global Customer Engagement Solution Market, Sub-Segmentation Of Services, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- Consulting Services
- Implementation Services
- Support And Maintenance Services
- Training Services
- 7. Customer Engagement Solution Market Regional And Country Analysis
- 7.1. Global Customer Engagement Solution Market, Split By Region, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 7.2. Global Customer Engagement Solution Market, Split By Country, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 8. Asia-Pacific Customer Engagement Solution Market
- 8.1. Asia-Pacific Customer Engagement Solution Market Overview
- Region Information, Market Information, Background Information, Government Initiatives, Regulations, Regulatory Bodies, Major Associations, Taxes Levied, Corporate Tax Structure, Investments, Major Companies
- 8.2. Asia-Pacific Customer Engagement Solution Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 8.3. Asia-Pacific Customer Engagement Solution Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 8.4. Asia-Pacific Customer Engagement Solution Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 9. China Customer Engagement Solution Market
- 9.1. China Customer Engagement Solution Market Overview
- 9.2. China Customer Engagement Solution Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion
- 9.3. China Customer Engagement Solution Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion
- 9.4. China Customer Engagement Solution Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion
- 10. India Customer Engagement Solution Market
- 10.1. India Customer Engagement Solution Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 10.2. India Customer Engagement Solution Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 10.3. India Customer Engagement Solution Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 11. Japan Customer Engagement Solution Market
- 11.1. Japan Customer Engagement Solution Market Overview
- 11.2. Japan Customer Engagement Solution Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 11.3. Japan Customer Engagement Solution Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 11.4. Japan Customer Engagement Solution Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 12. Australia Customer Engagement Solution Market
- 12.1. Australia Customer Engagement Solution Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 12.2. Australia Customer Engagement Solution Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 12.3. Australia Customer Engagement Solution Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 13. Indonesia Customer Engagement Solution Market
- 13.1. Indonesia Customer Engagement Solution Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 13.2. Indonesia Customer Engagement Solution Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 13.3. Indonesia Customer Engagement Solution Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 14. South Korea Customer Engagement Solution Market
- 14.1. South Korea Customer Engagement Solution Market Overview
- 14.2. South Korea Customer Engagement Solution Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 14.3. South Korea Customer Engagement Solution Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 14.4. South Korea Customer Engagement Solution Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 15. Western Europe Customer Engagement Solution Market
- 15.1. Western Europe Customer Engagement Solution Market Overview
- 15.2. Western Europe Customer Engagement Solution Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 15.3. Western Europe Customer Engagement Solution Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 15.4. Western Europe Customer Engagement Solution Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 16. UK Customer Engagement Solution Market
- 16.1. UK Customer Engagement Solution Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 16.2. UK Customer Engagement Solution Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 16.3. UK Customer Engagement Solution Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 17. Germany Customer Engagement Solution Market
- 17.1. Germany Customer Engagement Solution Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 17.2. Germany Customer Engagement Solution Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 17.3. Germany Customer Engagement Solution Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 18. France Customer Engagement Solution Market
- 18.1. France Customer Engagement Solution Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 18.2. France Customer Engagement Solution Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 18.3. France Customer Engagement Solution Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 19. Italy Customer Engagement Solution Market
- 19.1. Italy Customer Engagement Solution Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 19.2. Italy Customer Engagement Solution Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 19.3. Italy Customer Engagement Solution Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 20. Spain Customer Engagement Solution Market
- 20.1. Spain Customer Engagement Solution Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 20.2. Spain Customer Engagement Solution Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 20.3. Spain Customer Engagement Solution Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 21. Eastern Europe Customer Engagement Solution Market
- 21.1. Eastern Europe Customer Engagement Solution Market Overview
- 21.2. Eastern Europe Customer Engagement Solution Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 21.3. Eastern Europe Customer Engagement Solution Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 21.4. Eastern Europe Customer Engagement Solution Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 22. Russia Customer Engagement Solution Market
- 22.1. Russia Customer Engagement Solution Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 22.2. Russia Customer Engagement Solution Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 22.3. Russia Customer Engagement Solution Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 23. North America Customer Engagement Solution Market
- 23.1. North America Customer Engagement Solution Market Overview
- 23.2. North America Customer Engagement Solution Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 23.3. North America Customer Engagement Solution Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 23.4. North America Customer Engagement Solution Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 24. USA Customer Engagement Solution Market
- 24.1. USA Customer Engagement Solution Market Overview
- 24.2. USA Customer Engagement Solution Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 24.3. USA Customer Engagement Solution Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 24.4. USA Customer Engagement Solution Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 25. Canada Customer Engagement Solution Market
- 25.1. Canada Customer Engagement Solution Market Overview
- 25.2. Canada Customer Engagement Solution Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 25.3. Canada Customer Engagement Solution Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 25.4. Canada Customer Engagement Solution Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 26. South America Customer Engagement Solution Market
- 26.1. South America Customer Engagement Solution Market Overview
- 26.2. South America Customer Engagement Solution Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 26.3. South America Customer Engagement Solution Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 26.4. South America Customer Engagement Solution Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 27. Brazil Customer Engagement Solution Market
- 27.1. Brazil Customer Engagement Solution Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 27.2. Brazil Customer Engagement Solution Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 27.3. Brazil Customer Engagement Solution Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 28. Middle East Customer Engagement Solution Market
- 28.1. Middle East Customer Engagement Solution Market Overview
- 28.2. Middle East Customer Engagement Solution Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 28.3. Middle East Customer Engagement Solution Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 28.4. Middle East Customer Engagement Solution Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 29. Africa Customer Engagement Solution Market
- 29.1. Africa Customer Engagement Solution Market Overview
- 29.2. Africa Customer Engagement Solution Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 29.3. Africa Customer Engagement Solution Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 29.4. Africa Customer Engagement Solution Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 30. Customer Engagement Solution Market Competitive Landscape And Company Profiles
- 30.1. Customer Engagement Solution Market Competitive Landscape
- 30.2. Customer Engagement Solution Market Company Profiles
- 30.2.1. Aspect Software Inc. Overview, Products and Services, Strategy and Financial Analysis
- 30.2.2. Avaya Inc. Overview, Products and Services, Strategy and Financial Analysis
- 30.2.3. Calabrio Inc. Overview, Products and Services, Strategy and Financial Analysis
- 30.2.4. Genesys Telecommunications Laboratories Inc. Overview, Products and Services, Strategy and Financial Analysis
- 30.2.5. IBM Corporation Overview, Products and Services, Strategy and Financial Analysis
- 31. Customer Engagement Solution Market Other Major And Innovative Companies
- 31.1. Microsoft Corporation
- 31.2. NICE Systems Ltd.
- 31.3. Nuance Communications Inc.
- 31.4. OpenText Corporation
- 31.5. Oracle Corporation
- 31.6. Pegasystems Inc.
- 31.7. Pitney Bowes Inc.
- 31.8. Salesforce Inc.
- 31.9. SAP SE
- 31.10. ServiceNow Inc.
- 31.11. SugarCRM Inc.
- 31.12. Verint Systems Inc.
- 31.13. Zendesk Inc.
- 31.14. Crmnext Inc.
- 31.15. eGain Corporation
- 32. Global Customer Engagement Solution Market Competitive Benchmarking And Dashboard
- 33. Key Mergers And Acquisitions In The Customer Engagement Solution Market
- 34. Recent Developments In The Customer Engagement Solution Market
- 35. Customer Engagement Solution Market High Potential Countries, Segments and Strategies
- 35.1 Customer Engagement Solution Market In 2029 - Countries Offering Most New Opportunities
- 35.2 Customer Engagement Solution Market In 2029 - Segments Offering Most New Opportunities
- 35.3 Customer Engagement Solution Market In 2029 - Growth Strategies
- 35.3.1 Market Trend Based Strategies
- 35.3.2 Competitor Strategies
- 36. Appendix
- 36.1. Abbreviations
- 36.2. Currencies
- 36.3. Historic And Forecast Inflation Rates
- 36.4. Research Inquiries
- 36.5. The Business Research Company
- 36.6. Copyright And Disclaimer
Pricing
Currency Rates
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