
CRM Software Global Market Report 2025
Description
CRM Software Global Market Report 2025 from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market.
This report focuses on crm software market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.
Reasons to Purchase
Where is the largest and fastest growing market for crm software ? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward? The crm software market global report from the Business Research Company answers all these questions and many more.
The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market’s historic and forecast market growth by geography.
Markets Covered:1) By Deployment: Cloud CRM; On-Premise CRM
2) By Size of Enterprise: Small And Mid sized enterprises; Large enterprises
3) By Application: Sales; Marketing; Manufacturing; Customer service; Social networking; Supply chain; Distribution; Other Applications
Subsegments:
1) By Cloud CRM: Saas-Based CRM (Software As A Service); Hybrid Cloud CRM; Multi-tenant Cloud CRM; Public Cloud CRM; Private Cloud CRM
2) By On-Premise CRM: Self-Hosted CRM Solutions; On-Premise With Customization; Single-Tenant On-Premise CRM
Companies Mentioned: Microsoft Corporation; Oracle Corporation; SAP SE; Salesforce.com Inc.; Adobe Inc.
Countries: Australia; Brazil; China; France; Germany; India; Indonesia; Japan; Russia; South Korea; UK; USA; Canada; Italy; Spain
Regions: Asia-Pacific; Western Europe; Eastern Europe; North America; South America; Middle East; Africa
Time series: Five years historic and ten years forecast.
Data: Ratios of market size and growth to related markets, GDP proportions, expenditure per capita,
Data segmentations: country and regional historic and forecast data, market share of competitors, market segments.
Sourcing and Referencing: Data and analysis throughout the report is sourced using end notes.
Delivery format: PDF, Word and Excel Data Dashboard.
This report focuses on crm software market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.
Reasons to Purchase
- Gain a truly global perspective with the most comprehensive report available on this market covering 15 geographies.
- Assess the impact of key macro factors such as conflict, pandemic and recovery, inflation and interest rate environment and the 2nd Trump presidency.
- Create regional and country strategies on the basis of local data and analysis.
- Identify growth segments for investment.
- Outperform competitors using forecast data and the drivers and trends shaping the market.
- Understand customers based on the latest market shares.
- Benchmark performance against key competitors.
- Suitable for supporting your internal and external presentations with reliable high quality data and analysis
- Report will be updated with the latest data and delivered to you within 2-3 working days of order along with an Excel data sheet for easy data extraction and analysis.
- All data from the report will also be delivered in an excel dashboard format.
Where is the largest and fastest growing market for crm software ? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward? The crm software market global report from the Business Research Company answers all these questions and many more.
The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market’s historic and forecast market growth by geography.
- The market characteristics section of the report defines and explains the market.
- The market size section gives the market size ($b) covering both the historic growth of the market, and forecasting its development.
- The forecasts are made after considering the major factors currently impacting the market. These include:
- The forecasts are made after considering the major factors currently impacting the market. These include the Russia-Ukraine war, rising inflation, higher interest rates, and the legacy of the COVID-19 pandemic.
- Market segmentations break down the market into sub markets.
- The regional and country breakdowns section gives an analysis of the market in each geography and the size of the market by geography and compares their historic and forecast growth. It covers the growth trajectory of COVID-19 for all regions, key developed countries and major emerging markets.
- The competitive landscape chapter gives a description of the competitive nature of the market, market shares, and a description of the leading companies. Key financial deals which have shaped the market in recent years are identified.
- The trends and strategies section analyses the shape of the market as it emerges from the crisis and suggests how companies can grow as the market recovers.
Markets Covered:1) By Deployment: Cloud CRM; On-Premise CRM
2) By Size of Enterprise: Small And Mid sized enterprises; Large enterprises
3) By Application: Sales; Marketing; Manufacturing; Customer service; Social networking; Supply chain; Distribution; Other Applications
Subsegments:
1) By Cloud CRM: Saas-Based CRM (Software As A Service); Hybrid Cloud CRM; Multi-tenant Cloud CRM; Public Cloud CRM; Private Cloud CRM
2) By On-Premise CRM: Self-Hosted CRM Solutions; On-Premise With Customization; Single-Tenant On-Premise CRM
Companies Mentioned: Microsoft Corporation; Oracle Corporation; SAP SE; Salesforce.com Inc.; Adobe Inc.
Countries: Australia; Brazil; China; France; Germany; India; Indonesia; Japan; Russia; South Korea; UK; USA; Canada; Italy; Spain
Regions: Asia-Pacific; Western Europe; Eastern Europe; North America; South America; Middle East; Africa
Time series: Five years historic and ten years forecast.
Data: Ratios of market size and growth to related markets, GDP proportions, expenditure per capita,
Data segmentations: country and regional historic and forecast data, market share of competitors, market segments.
Sourcing and Referencing: Data and analysis throughout the report is sourced using end notes.
Delivery format: PDF, Word and Excel Data Dashboard.
Table of Contents
175 Pages
- 1. Executive Summary
- 2. CRM Software Market Characteristics
- 3. CRM Software Market Trends And Strategies
- 4. CRM Software Market - Macro Economic Scenario Macro Economic Scenario Including The Impact Of Interest Rates, Inflation, Geopolitics And Covid And Recovery On The Market
- 5. Global CRM Software Growth Analysis And Strategic Analysis Framework
- 5.1. Global CRM Software PESTEL Analysis (Political, Social, Technological, Environmental and Legal Factors, Drivers and Restraints)
- 5.2. Analysis Of End Use Industries
- 5.3. Global CRM Software Market Growth Rate Analysis
- 5.4. Global CRM Software Historic Market Size and Growth, 2019 - 2024, Value ($ Billion)
- 5.5. Global CRM Software Forecast Market Size and Growth, 2024 - 2029, 2034F, Value ($ Billion)
- 5.6. Global CRM Software Total Addressable Market (TAM)
- 6. CRM Software Market Segmentation
- 6.1. Global CRM Software Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- Cloud CRM
- On-Premise CRM
- 6.2. Global CRM Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- Small And Mid sized Enterprises
- Large Enterprises
- 6.3. Global CRM Software Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- Sales
- Marketing
- Manufacturing
- Customer Service
- Social Networking
- Supply Chain
- Distribution
- Other Applications
- 6.4. Global CRM Software Market, Sub-Segmentation Of Cloud CRM, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- SaaS-Based CRM (Software As A Service)
- Hybrid Cloud CRM
- Multi-Tenant Cloud CRM
- Public Cloud CRM
- Private Cloud CRM
- 6.5. Global CRM Software Market, Sub-Segmentation Of On-Premise CRM, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- Self-Hosted CRM Solutions
- On-Premise With Customization
- Single-Tenant On-Premise CRM
- 7. CRM Software Market Regional And Country Analysis
- 7.1. Global CRM Software Market, Split By Region, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 7.2. Global CRM Software Market, Split By Country, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 8. Asia-Pacific CRM Software Market
- 8.1. Asia-Pacific CRM Software Market Overview
- Region Information, Market Information, Background Information, Government Initiatives, Regulations, Regulatory Bodies, Major Associations, Taxes Levied, Corporate Tax Structure, Investments, Major Companies
- 8.2. Asia-Pacific CRM Software Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 8.3. Asia-Pacific CRM Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 8.4. Asia-Pacific CRM Software Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 9. China CRM Software Market
- 9.1. China CRM Software Market Overview
- 9.2. China CRM Software Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion
- 9.3. China CRM Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion
- 9.4. China CRM Software Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion
- 10. India CRM Software Market
- 10.1. India CRM Software Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 10.2. India CRM Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 10.3. India CRM Software Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 11. Japan CRM Software Market
- 11.1. Japan CRM Software Market Overview
- 11.2. Japan CRM Software Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 11.3. Japan CRM Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 11.4. Japan CRM Software Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 12. Australia CRM Software Market
- 12.1. Australia CRM Software Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 12.2. Australia CRM Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 12.3. Australia CRM Software Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 13. Indonesia CRM Software Market
- 13.1. Indonesia CRM Software Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 13.2. Indonesia CRM Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 13.3. Indonesia CRM Software Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 14. South Korea CRM Software Market
- 14.1. South Korea CRM Software Market Overview
- 14.2. South Korea CRM Software Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 14.3. South Korea CRM Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 14.4. South Korea CRM Software Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 15. Western Europe CRM Software Market
- 15.1. Western Europe CRM Software Market Overview
- 15.2. Western Europe CRM Software Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 15.3. Western Europe CRM Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 15.4. Western Europe CRM Software Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 16. UK CRM Software Market
- 16.1. UK CRM Software Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 16.2. UK CRM Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 16.3. UK CRM Software Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 17. Germany CRM Software Market
- 17.1. Germany CRM Software Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 17.2. Germany CRM Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 17.3. Germany CRM Software Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 18. France CRM Software Market
- 18.1. France CRM Software Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 18.2. France CRM Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 18.3. France CRM Software Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 19. Italy CRM Software Market
- 19.1. Italy CRM Software Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 19.2. Italy CRM Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 19.3. Italy CRM Software Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 20. Spain CRM Software Market
- 20.1. Spain CRM Software Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 20.2. Spain CRM Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 20.3. Spain CRM Software Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 21. Eastern Europe CRM Software Market
- 21.1. Eastern Europe CRM Software Market Overview
- 21.2. Eastern Europe CRM Software Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 21.3. Eastern Europe CRM Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 21.4. Eastern Europe CRM Software Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 22. Russia CRM Software Market
- 22.1. Russia CRM Software Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 22.2. Russia CRM Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 22.3. Russia CRM Software Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 23. North America CRM Software Market
- 23.1. North America CRM Software Market Overview
- 23.2. North America CRM Software Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 23.3. North America CRM Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 23.4. North America CRM Software Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 24. USA CRM Software Market
- 24.1. USA CRM Software Market Overview
- 24.2. USA CRM Software Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 24.3. USA CRM Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 24.4. USA CRM Software Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 25. Canada CRM Software Market
- 25.1. Canada CRM Software Market Overview
- 25.2. Canada CRM Software Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 25.3. Canada CRM Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 25.4. Canada CRM Software Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 26. South America CRM Software Market
- 26.1. South America CRM Software Market Overview
- 26.2. South America CRM Software Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 26.3. South America CRM Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 26.4. South America CRM Software Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 27. Brazil CRM Software Market
- 27.1. Brazil CRM Software Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 27.2. Brazil CRM Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 27.3. Brazil CRM Software Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 28. Middle East CRM Software Market
- 28.1. Middle East CRM Software Market Overview
- 28.2. Middle East CRM Software Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 28.3. Middle East CRM Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 28.4. Middle East CRM Software Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 29. Africa CRM Software Market
- 29.1. Africa CRM Software Market Overview
- 29.2. Africa CRM Software Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 29.3. Africa CRM Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 29.4. Africa CRM Software Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 30. CRM Software Market Competitive Landscape And Company Profiles
- 30.1. CRM Software Market Competitive Landscape
- 30.2. CRM Software Market Company Profiles
- 30.2.1. Microsoft Corporation Overview, Products and Services, Strategy and Financial Analysis
- 30.2.2. Oracle Corporation Overview, Products and Services, Strategy and Financial Analysis
- 30.2.3. SAP SE Overview, Products and Services, Strategy and Financial Analysis
- 30.2.4. Salesforce.com Inc. Overview, Products and Services, Strategy and Financial Analysis
- 30.2.5. Adobe Inc. Overview, Products and Services, Strategy and Financial Analysis
- 31. CRM Software Market Other Major And Innovative Companies
- 31.1. The Sage Group plc
- 31.2. NICE Systems Ltd.
- 31.3. Genesys Telecommunications Laboratories Inc.
- 31.4. HubSpot Inc.
- 31.5. Zendesk Inc.
- 31.6. Pegasystems Inc.
- 31.7. Zoho Corporation
- 31.8. Verint Systems Inc.
- 31.9. Freshworks Inc.
- 31.10. Swiftpage ACT LLC
- 31.11. Pipedrive Inc.
- 31.12. Creatio Ltd.
- 31.13. SugarCRM Inc.
- 31.14. Keap Co.
- 31.15. Maximizer CRM Inc.
- 32. Global CRM Software Market Competitive Benchmarking And Dashboard
- 33. Key Mergers And Acquisitions In The CRM Software Market
- 34. Recent Developments In The CRM Software Market
- 35. CRM Software Market High Potential Countries, Segments and Strategies
- 35.1 CRM Software Market In 2029 - Countries Offering Most New Opportunities
- 35.2 CRM Software Market In 2029 - Segments Offering Most New Opportunities
- 35.3 CRM Software Market In 2029 - Growth Strategies
- 35.3.1 Market Trend Based Strategies
- 35.3.2 Competitor Strategies
- 36. Appendix
- 36.1. Abbreviations
- 36.2. Currencies
- 36.3. Historic And Forecast Inflation Rates
Pricing
Currency Rates
Questions or Comments?
Our team has the ability to search within reports to verify it suits your needs. We can also help maximize your budget by finding sections of reports you can purchase.