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Global Business Cloud VoIP and UC Service Market Research Report 2025(Status and Outlook)

Publisher Bosson Research
Published Jul 02, 2025
Length 153 Pages
SKU # BOSS20192735

Description

Report Overview

The Business Cloud VoIP and UC (Unified Communications) Service market encompasses cloud-based solutions that integrate voice, video, messaging, and collaboration tools into a single platform, enabling businesses to streamline communication and enhance productivity. These services leverage VoIP (Voice over Internet Protocol) technology to deliver cost-effective, scalable, and flexible communication solutions, eliminating the need for traditional PBX systems. Cloud-based UCaaS (Unified Communications as a Service) platforms often include features such as call routing, conferencing, team messaging, and integration with CRM and productivity tools, catering to businesses of all sizes. The market is driven by the increasing adoption of remote and hybrid work models, demand for seamless collaboration, and the need for scalable, subscription-based communication solutions that reduce infrastructure costs. Key players in this space include providers like Microsoft Teams, Zoom, RingCentral, and Cisco Webex, who compete on reliability, security, and advanced functionality. Growth is further fueled by advancements in AI, 5G connectivity, and the shift from legacy systems to cloud-native architectures, making this a dynamic and rapidly evolving sector.

The global Business Cloud VoIP and UC Service market size was estimated at USD 19800.0 million in 2024, exhibiting a CAGR of 12.50% during the forecast period.

This report provides a deep insight into the global Business Cloud VoIP and UC Service market covering all its essential aspects. This ranges from a macro overview of the market to micro details of the market size, competitive landscape, development trend, niche market, key market drivers and challenges, SWOT analysis, value chain analysis, etc.

The analysis helps the reader to shape the competition within the industries and strategies for the competitive environment to enhance the potential profit. Furthermore, it provides a simple framework for evaluating and accessing the position of the business organization. The report structure also focuses on the competitive landscape of the Global Business Cloud VoIP and UC Service Market, this report introduces in detail the market share, market performance, product situation, operation situation, etc. of the main players, which helps the readers in the industry to identify the main competitors and deeply understand the competition pattern of the market.

In a word, this report is a must-read for industry players, investors, researchers, consultants, business strategists, and all those who have any kind of stake or are planning to foray into the Business Cloud VoIP and UC Service market in any manner.

Global Business Cloud VoIP and UC Service Market: Market Segmentation Analysis

The research report includes specific segments by region (country), manufacturers, Type, and Application. Market segmentation creates subsets of a market based on product type, end-user or application, Geographic, and other factors. By understanding the market segments, the decision-maker can leverage this targeting in the product, sales, and marketing strategies. Market segments can power your product development cycles by informing how you create product offerings for different segments.

Key Company

AT&T

BroadSoft

Cisco

Evolve IP

Kyndryl

Momentum Telecom

New Horizon Communications

Torchsec Technologies

Trive Capital

Verizon Enterprise

West Unified Communications Services

Market Segmentation (by Type)

Business Cloud VoIP & UC Services in Software

Business Cloud VoIP & UC Services in Services

Market Segmentation (by Application)

Government

Healthcare

Manufacturing

Others

Geographic Segmentation

North America (USA, Canada, Mexico)

Europe (Germany, UK, France, Russia, Italy, Rest of Europe)

Asia-Pacific (China, Japan, South Korea, India, Southeast Asia, Rest of Asia-Pacific)

South America (Brazil, Argentina, Columbia, Rest of South America)

The Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria, South Africa, Rest of MEA)

Key Benefits of This Market Research:

Industry drivers, restraints, and opportunities covered in the study

Neutral perspective on the market performance

Recent industry trends and developments

Competitive landscape & strategies of key players

Potential & niche segments and regions exhibiting promising growth covered

Historical, current, and projected market size, in terms of value

In-depth analysis of the Business Cloud VoIP and UC Service Market

Overview of the regional outlook of the Business Cloud VoIP and UC Service Market:

Chapter Outline

Chapter 1 mainly introduces the statistical scope of the report, market division standards, and market research methods.

Chapter 2 is an executive summary of different market segments (by region, product type, application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the Business Cloud VoIP and UC Service Market and its likely evolution in the short to mid-term, and long term.

Chapter 3 makes a detailed analysis of the market's competitive landscape of the market and provides the market share, capacity, output, price, latest development plan, merger, and acquisition information of the main manufacturers in the market.

Chapter 4 is the analysis of the whole market industrial chain, including the upstream and downstream of the industry, as well as Porter's five forces analysis.

Chapter 5 introduces the latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by manufacturers in the industry, and the analysis of relevant policies in the industry.

Chapter 6 provides the analysis of various market segments according to product types, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.

Chapter 7 provides the analysis of various market segments according to application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.

Chapter 8 provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.

Chapter 9 shares the main producing countries of Business Cloud VoIP and UC Service, their output value, profit level, regional supply, production capacity layout, etc. from the supply side.

Chapter 10 introduces the basic situation of the main companies in the market in detail, including product sales revenue, sales volume, price, gross profit margin, market share, product introduction, recent development, etc.

Chapter 11 provides a quantitative analysis of the market size and development potential of each region in the next five years.

Chapter 12 provides a quantitative analysis of the market size and development potential of each market segment in the next five years.

Chapter 13 is the main points and conclusions of the report.

Key Reasons to Buy this Report:

Access to date statistics compiled by our researchers. These provide you with historical and forecast data, which is analyzed to tell you why your market is set to change

This enables you to anticipate market changes to remain ahead of your competitors

You will be able to copy data from the Excel spreadsheet straight into your marketing plans, business presentations, or other strategic documents

The concise analysis, clear graph, and table format will enable you to pinpoint the information you require quickly

Provision of market value data for each segment and sub-segment

Indicates the region and segment that is expected to witness the fastest growth as well as to dominate the market

Analysis by geography highlighting the consumption of the product/service in the region as well as indicating the factors that are affecting the market within each region

Competitive landscape which incorporates the market ranking of the major players, along with new service/product launches, partnerships, business expansions, and acquisitions in the past five years of companies profiled

Extensive company profiles comprising of company overview, company insights, product benchmarking, and SWOT analysis for the major market players

The current as well as the future market outlook of the industry concerning recent developments which involve growth opportunities and drivers as well as challenges and restraints of both emerging as well as developed regions

Includes in-depth analysis of the market from various perspectives through Porter’s five forces analysis

Provides insight into the market through Value Chain

Market dynamics scenario, along with growth opportunities of the market in the years to come

Table of Contents

153 Pages
1 Research Methodology and Statistical Scope
1.1 Market Definition and Statistical Scope of Business Cloud VoIP and UC Service
1.2 Key Market Segments
1.2.1 Business Cloud VoIP and UC Service Segment by Type
1.2.2 Business Cloud VoIP and UC Service Segment by Application
1.3 Methodology & Sources of Information
1.3.1 Research Methodology
1.3.2 Research Process
1.3.3 Market Breakdown and Data Triangulation
1.3.4 Base Year
1.3.5 Report Assumptions & Caveats
2 Business Cloud VoIP and UC Service Market Overview
2.1 Global Market Overview
2.1.1 Global Business Cloud VoIP and UC Service Market Size (M USD) Estimates and Forecasts (2020-2033)
2.1.2 Global Business Cloud VoIP and UC Service Sales Estimates and Forecasts (2020-2033)
2.2 Market Segment Executive Summary
2.3 Global Market Size by Region
3 Business Cloud VoIP and UC Service Market Competitive Landscape
3.1 Company Assessment Quadrant
3.2 Global Business Cloud VoIP and UC Service Product Life Cycle
3.3 Global Business Cloud VoIP and UC Service Sales by Manufacturers (2020-2025)
3.4 Global Business Cloud VoIP and UC Service Revenue Market Share by Manufacturers (2020-2025)
3.5 Business Cloud VoIP and UC Service Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.6 Global Business Cloud VoIP and UC Service Average Price by Manufacturers (2020-2025)
3.7 Manufacturers’ Manufacturing Sites, Areas Served, and Product Types
3.8 Business Cloud VoIP and UC Service Market Competitive Situation and Trends
3.8.1 Business Cloud VoIP and UC Service Market Concentration Rate
3.8.2 Global 5 and 10 Largest Business Cloud VoIP and UC Service Players Market Share by Revenue
3.8.3 Mergers & Acquisitions, Expansion
4 Business Cloud VoIP and UC Service Industry Chain Analysis
4.1 Business Cloud VoIP and UC Service Industry Chain Analysis
4.2 Market Overview of Key Raw Materials
4.3 Midstream Market Analysis
4.4 Downstream Customer Analysis
5 The Development and Dynamics of Business Cloud VoIP and UC Service Market
5.1 Key Development Trends
5.2 Driving Factors
5.3 Market Challenges
5.4 Industry News
5.4.1 New Product Developments
5.4.2 Mergers & Acquisitions
5.4.3 Expansions
5.4.4 Collaboration/Supply Contracts
5.5 PEST Analysis
5.5.1 Industry Policies Analysis
5.5.2 Economic Environment Analysis
5.5.3 Social Environment Analysis
5.5.4 Technological Environment Analysis
5.6 Global Business Cloud VoIP and UC Service Market Porter's Five Forces Analysis
5.6.1 Global Trade Frictions
5.6.2 U.S. Tariff Policy – April 2025
5.6.3 Global Trade Frictions and Their Impacts to Business Cloud VoIP and UC Service Market
5.7 ESG Ratings of Leading Companies
6 Business Cloud VoIP and UC Service Market Segmentation by Type
6.1 Evaluation Matrix of Segment Market Development Potential (Type)
6.2 Global Business Cloud VoIP and UC Service Sales Market Share by Type (2020-2025)
6.3 Global Business Cloud VoIP and UC Service Market Size Market Share by Type (2020-2025)
6.4 Global Business Cloud VoIP and UC Service Price by Type (2020-2025)
7 Business Cloud VoIP and UC Service Market Segmentation by Application
7.1 Evaluation Matrix of Segment Market Development Potential (Application)
7.2 Global Business Cloud VoIP and UC Service Market Sales by Application (2020-2025)
7.3 Global Business Cloud VoIP and UC Service Market Size (M USD) by Application (2020-2025)
7.4 Global Business Cloud VoIP and UC Service Sales Growth Rate by Application (2020-2025)
8 Business Cloud VoIP and UC Service Market Sales by Region
8.1 Global Business Cloud VoIP and UC Service Sales by Region
8.1.1 Global Business Cloud VoIP and UC Service Sales by Region
8.1.2 Global Business Cloud VoIP and UC Service Sales Market Share by Region
8.2 Global Business Cloud VoIP and UC Service Market Size by Region
8.2.1 Global Business Cloud VoIP and UC Service Market Size by Region
8.2.2 Global Business Cloud VoIP and UC Service Market Size Market Share by Region
8.3 North America
8.3.1 North America Business Cloud VoIP and UC Service Sales by Country
8.3.2 North America Business Cloud VoIP and UC Service Market Size by Country
8.3.3 U.S. Market Overview
8.3.4 Canada Market Overview
8.3.5 Mexico Market Overview
8.4 Europe
8.4.1 Europe Business Cloud VoIP and UC Service Sales by Country
8.4.2 Europe Business Cloud VoIP and UC Service Market Size by Country
8.4.3 Germany Market Overview
8.4.4 France Market Overview
8.4.5 U.K. Market Overview
8.4.6 Italy Market Overview
8.4.7 Spain Market Overview
8.5 Asia Pacific
8.5.1 Asia Pacific Business Cloud VoIP and UC Service Sales by Region
8.5.2 Asia Pacific Business Cloud VoIP and UC Service Market Size by Region
8.5.3 China Market Overview
8.5.4 Japan Market Overview
8.5.5 South Korea Market Overview
8.5.6 India Market Overview
8.5.7 Southeast Asia Market Overview
8.6 South America
8.6.1 South America Business Cloud VoIP and UC Service Sales by Country
8.6.2 South America Business Cloud VoIP and UC Service Market Size by Country
8.6.3 Brazil Market Overview
8.6.4 Argentina Market Overview
8.6.5 Columbia Market Overview
8.7 Middle East and Africa
8.7.1 Middle East and Africa Business Cloud VoIP and UC Service Sales by Region
8.7.2 Middle East and Africa Business Cloud VoIP and UC Service Market Size by Region
8.7.3 Saudi Arabia Market Overview
8.7.4 UAE Market Overview
8.7.5 Egypt Market Overview
8.7.6 Nigeria Market Overview
8.7.7 South Africa Market Overview
9 Business Cloud VoIP and UC Service Market Production by Region
9.1 Global Production of Business Cloud VoIP and UC Service by Region(2020-2025)
9.2 Global Business Cloud VoIP and UC Service Revenue Market Share by Region (2020-2025)
9.3 Global Business Cloud VoIP and UC Service Production, Revenue, Price and Gross Margin (2020-2025)
9.4 North America Business Cloud VoIP and UC Service Production
9.4.1 North America Business Cloud VoIP and UC Service Production Growth Rate (2020-2025)
9.4.2 North America Business Cloud VoIP and UC Service Production, Revenue, Price and Gross Margin (2020-2025)
9.5 Europe Business Cloud VoIP and UC Service Production
9.5.1 Europe Business Cloud VoIP and UC Service Production Growth Rate (2020-2025)
9.5.2 Europe Business Cloud VoIP and UC Service Production, Revenue, Price and Gross Margin (2020-2025)
9.6 Japan Business Cloud VoIP and UC Service Production (2020-2025)
9.6.1 Japan Business Cloud VoIP and UC Service Production Growth Rate (2020-2025)
9.6.2 Japan Business Cloud VoIP and UC Service Production, Revenue, Price and Gross Margin (2020-2025)
9.7 China Business Cloud VoIP and UC Service Production (2020-2025)
9.7.1 China Business Cloud VoIP and UC Service Production Growth Rate (2020-2025)
9.7.2 China Business Cloud VoIP and UC Service Production, Revenue, Price and Gross Margin (2020-2025)
10 Key Companies Profile
10.1 ATandT
10.1.1 ATandT Basic Information
10.1.2 ATandT Business Cloud VoIP and UC Service Product Overview
10.1.3 ATandT Business Cloud VoIP and UC Service Product Market Performance
10.1.4 ATandT Business Overview
10.1.5 ATandT SWOT Analysis
10.1.6 ATandT Recent Developments
10.2 BroadSoft
10.2.1 BroadSoft Basic Information
10.2.2 BroadSoft Business Cloud VoIP and UC Service Product Overview
10.2.3 BroadSoft Business Cloud VoIP and UC Service Product Market Performance
10.2.4 BroadSoft Business Overview
10.2.5 BroadSoft SWOT Analysis
10.2.6 BroadSoft Recent Developments
10.3 Cisco
10.3.1 Cisco Basic Information
10.3.2 Cisco Business Cloud VoIP and UC Service Product Overview
10.3.3 Cisco Business Cloud VoIP and UC Service Product Market Performance
10.3.4 Cisco Business Overview
10.3.5 Cisco SWOT Analysis
10.3.6 Cisco Recent Developments
10.4 Evolve IP
10.4.1 Evolve IP Basic Information
10.4.2 Evolve IP Business Cloud VoIP and UC Service Product Overview
10.4.3 Evolve IP Business Cloud VoIP and UC Service Product Market Performance
10.4.4 Evolve IP Business Overview
10.4.5 Evolve IP Recent Developments
10.5 Kyndryl
10.5.1 Kyndryl Basic Information
10.5.2 Kyndryl Business Cloud VoIP and UC Service Product Overview
10.5.3 Kyndryl Business Cloud VoIP and UC Service Product Market Performance
10.5.4 Kyndryl Business Overview
10.5.5 Kyndryl Recent Developments
10.6 Momentum Telecom
10.6.1 Momentum Telecom Basic Information
10.6.2 Momentum Telecom Business Cloud VoIP and UC Service Product Overview
10.6.3 Momentum Telecom Business Cloud VoIP and UC Service Product Market Performance
10.6.4 Momentum Telecom Business Overview
10.6.5 Momentum Telecom Recent Developments
10.7 New Horizon Communications
10.7.1 New Horizon Communications Basic Information
10.7.2 New Horizon Communications Business Cloud VoIP and UC Service Product Overview
10.7.3 New Horizon Communications Business Cloud VoIP and UC Service Product Market Performance
10.7.4 New Horizon Communications Business Overview
10.7.5 New Horizon Communications Recent Developments
10.8 Torchsec Technologies
10.8.1 Torchsec Technologies Basic Information
10.8.2 Torchsec Technologies Business Cloud VoIP and UC Service Product Overview
10.8.3 Torchsec Technologies Business Cloud VoIP and UC Service Product Market Performance
10.8.4 Torchsec Technologies Business Overview
10.8.5 Torchsec Technologies Recent Developments
10.9 Trive Capital
10.9.1 Trive Capital Basic Information
10.9.2 Trive Capital Business Cloud VoIP and UC Service Product Overview
10.9.3 Trive Capital Business Cloud VoIP and UC Service Product Market Performance
10.9.4 Trive Capital Business Overview
10.9.5 Trive Capital Recent Developments
10.10 Verizon Enterprise
10.10.1 Verizon Enterprise Basic Information
10.10.2 Verizon Enterprise Business Cloud VoIP and UC Service Product Overview
10.10.3 Verizon Enterprise Business Cloud VoIP and UC Service Product Market Performance
10.10.4 Verizon Enterprise Business Overview
10.10.5 Verizon Enterprise Recent Developments
10.11 West Unified Communications Services
10.11.1 West Unified Communications Services Basic Information
10.11.2 West Unified Communications Services Business Cloud VoIP and UC Service Product Overview
10.11.3 West Unified Communications Services Business Cloud VoIP and UC Service Product Market Performance
10.11.4 West Unified Communications Services Business Overview
10.11.5 West Unified Communications Services Recent Developments
11 Business Cloud VoIP and UC Service Market Forecast by Region
11.1 Global Business Cloud VoIP and UC Service Market Size Forecast
11.2 Global Business Cloud VoIP and UC Service Market Forecast by Region
11.2.1 North America Market Size Forecast by Country
11.2.2 Europe Business Cloud VoIP and UC Service Market Size Forecast by Country
11.2.3 Asia Pacific Business Cloud VoIP and UC Service Market Size Forecast by Region
11.2.4 South America Business Cloud VoIP and UC Service Market Size Forecast by Country
11.2.5 Middle East and Africa Forecasted Sales of Business Cloud VoIP and UC Service by Country
12 Forecast Market by Type and by Application (2026-2033)
12.1 Global Business Cloud VoIP and UC Service Market Forecast by Type (2026-2033)
12.1.1 Global Forecasted Sales of Business Cloud VoIP and UC Service by Type (2026-2033)
12.1.2 Global Business Cloud VoIP and UC Service Market Size Forecast by Type (2026-2033)
12.1.3 Global Forecasted Price of Business Cloud VoIP and UC Service by Type (2026-2033)
12.2 Global Business Cloud VoIP and UC Service Market Forecast by Application (2026-2033)
12.2.1 Global Business Cloud VoIP and UC Service Sales (K Units) Forecast by Application
12.2.2 Global Business Cloud VoIP and UC Service Market Size (M USD) Forecast by Application (2026-2033)
13 Conclusion and Key Findings
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