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Global AI Chatbots Software Market Research Report 2026(Status and Outlook)

Publisher Bosson Research
Published Jan 01, 2026
Length 190 Pages
SKU # BOSS20845977

Description

Report Overview

A chatbot is a software application used to conduct an on-line chat conversation via text or text-to-speech, in lieu of providing direct contact with a live human agent.Designed to convincingly simulate the way a human would behave as a conversational partner, chatbot systems typically require continuous tuning and testing, and many in production remain unable to adequately converse or pass the industry standard Turing test.China and the United States are two leaders in AI industry. On the AI 100 list (2022) released by CB Insights, the number of companies in the United States ranks first, with more than 70 companies, followed by the United Kingdom, with 8 companies on the list. China and Canada both holds 5 companies on the list. According to data from the China Academy of Information and Communications Technology, the scale of China""s core artificial intelligence industry reached ¥508 billion in 2022, a year-on-year increase of 18%. From 2013 to November 2022, the cumulative number of patent applications for artificial intelligence inventions in the world reached 729,000, and the cumulative number of applications in China reached 389,000, accounting for 53.4%. However, the Global Artificial Intelligence Innovation Index Report 2021 released by the China Institute of Scientific and Technological Information shows that the overall strength of the United States is still far ahead. The number of artificial intelligence companies in the United States is about 4,670, while China has only 880. China""s data center is less than 1/87 of that of the United States.

The global AI Chatbots Software market size was estimated at USD 5184.0 million in 2025 and is projected to grow at a compound annual growth rate (CAGR) of 24.10% during the forecast period.

This report offers a comprehensive and in-depth analysis of the global AI Chatbots Software market, covering all critical facets from a broad macroeconomic overview to detailed micro-level insights. It examines market size, competitive landscape, emerging development trends, niche segments, key drivers and challenges, as well as conducts SWOT and value chain analyses.

The insights provided enable readers to understand the competitive dynamics within the industry and formulate effective strategies to enhance profitability and market positioning. Additionally, the report presents a clear framework for evaluating the current status and future outlook of business organizations operating in this sector.

A significant focus of this report lies in the competitive landscape of the global AI Chatbots Software market. It offers detailed profiles of major players, including their market shares, performance metrics, product portfolios, and operational status. This enables stakeholders to identify leading competitors and gain a nuanced understanding of market rivalry and structure.

In summary, this report serves as an essential resource for industry participants, investors, researchers, consultants, and business strategists, as well as anyone planning to enter or expand their presence in the AI Chatbots Software market.

Global AI Chatbots Software Market: Market Segmentation Analysis

This research report provides a detailed segmentation of the market by region (country), key manufacturers, product type, and application. Market segmentation divides the overall market into distinct subsets based on factors such as product categories, end-user industries, geographic locations, and other relevant criteria.

A clear understanding of these market segments enables decision-makers to tailor their product development, sales, and marketing strategies more effectively to meet the unique needs of each segment. Leveraging market segmentation insights can significantly enhance targeted approaches, optimize resource allocation, and accelerate product innovation cycles by aligning offerings with the specific demands of diverse customer groups.

Key Company

chatbot

HubSpot

Tidio

Freshchat

Drift

Chatfuel

MobileMonkey

Zendesk

Quriobot

Intercom

SnapEngage

Netomi

atSpoke

Dasha AI

SurveySparrow

Replika

Mindsay

Rulai

LivePerson

Inbenta

Vergic

ProProfs

Botsify

Giosg

Activechat

Flow XO

Pandorabots

SnatchBot

Xenioo

Imperson

Market Segmentation (by Type)

On-premises

Cloud Based

Market Segmentation (by Application)

Marketing

Recruitment

Booking

Others

Geographic Segmentation

North America (USA, Canada, Mexico)

Europe (Germany, UK, France, Russia, Italy, Rest of Europe)

Asia-Pacific (China, Japan, South Korea, India, Southeast Asia, Rest of Asia-Pacific)

South America (Brazil, Argentina, Columbia, Rest of South America)

The Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria, South Africa, Rest of MEA)

Key Benefits of This Market Research:

Industry drivers, restraints, and opportunities covered in the study

Neutral perspective on the market performance

Recent industry trends and developments

Competitive landscape & strategies of key players

Potential & niche segments and regions exhibiting promising growth covered

Historical, current, and projected market size, in terms of value

In-depth analysis of the AI Chatbots Software Market

Overview of the regional outlook of the AI Chatbots Software Market:

Chapter Outline

Chapter 1 mainly introduces the statistical scope of the report, market division standards, and market research methods.

Chapter 2 is an executive summary of different market segments (by region, product type, application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the AI Chatbots Software Market and its likely evolution in the short to mid-term, and long term.

Chapter 3 makes a detailed analysis of the market's competitive landscape of the market and provides the market share, capacity, output, price, latest development plan, merger, and acquisition information of the main manufacturers in the market.

Chapter 4 is the analysis of the whole market industrial chain, including the upstream and downstream of the industry, as well as Porter's five forces analysis.

Chapter 5 introduces the latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by manufacturers in the industry, and the analysis of relevant policies in the industry.

Chapter 6 provides the analysis of various market segments according to product types, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.

Chapter 7 provides the analysis of various market segments according to application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.

Chapter 8 provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.

Chapter 9 shares the main producing countries of AI Chatbots Software, their output value, profit level, regional supply, production capacity layout, etc. from the supply side.

Chapter 10 introduces the basic situation of the main companies in the market in detail, including product sales revenue, sales volume, price, gross profit margin, market share, product introduction, recent development, etc.

Chapter 11 provides a quantitative analysis of the market size and development potential of each region in the next five years.

Chapter 12 provides a quantitative analysis of the market size and development potential of each market segment in the next five years.

Chapter 13 is the main points and conclusions of the report.

Key Reasons to Buy this Report:

Access to date statistics compiled by our researchers. These provide you with historical and forecast data, which is analyzed to tell you why your market is set to change

This enables you to anticipate market changes to remain ahead of your competitors

You will be able to copy data from the Excel spreadsheet straight into your marketing plans, business presentations, or other strategic documents

The concise analysis, clear graph, and table format will enable you to pinpoint the information you require quickly

Provision of market value data for each segment and sub-segment

Indicates the region and segment that is expected to witness the fastest growth as well as to dominate the market

Analysis by geography highlighting the consumption of the product/service in the region as well as indicating the factors that are affecting the market within each region

Competitive landscape which incorporates the market ranking of the major players, along with new service/product launches, partnerships, business expansions, and acquisitions in the past five years of companies profiled

Extensive company profiles comprising of company overview, company insights, product benchmarking, and SWOT analysis for the major market players

The current as well as the future market outlook of the industry concerning recent developments which involve growth opportunities and drivers as well as challenges and restraints of both emerging as well as developed regions

Includes in-depth analysis of the market from various perspectives through Porter’s five forces analysis

Provides insight into the market through Value Chain

Market dynamics scenario, along with growth opportunities of the market in the years to come

Table of Contents

190 Pages
1 Research Methodology and Statistical Scope
1.1 Market Definition and Statistical Scope of AI Chatbots Software
1.2 Key Market Segments
1.2.1 AI Chatbots Software Segment by Type
1.2.2 AI Chatbots Software Segment by Application
1.3 Methodology & Sources of Information
1.3.1 Research Methodology
1.3.2 Research Process
1.3.3 Market Breakdown and Data Triangulation
1.3.4 Base Year
1.3.5 Report Assumptions & Caveats
2 AI Chatbots Software Market Overview
2.1 Global Market Overview
2.1.1 Global AI Chatbots Software Market Size (M USD) Estimates and Forecasts (2020-2035)
2.1.2 Global AI Chatbots Software Sales Estimates and Forecasts (2020-2035)
2.2 Market Segment Executive Summary
2.3 Global Market Size by Region
3 AI Chatbots Software Market Competitive Landscape
3.1 Company Assessment Quadrant
3.2 Global AI Chatbots Software Product Life Cycle
3.3 Global AI Chatbots Software Sales by Manufacturers (2020-2025)
3.4 Global AI Chatbots Software Revenue Market Share by Manufacturers (2020-2025)
3.5 AI Chatbots Software Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.6 Global AI Chatbots Software Average Price by Manufacturers (2020-2025)
3.7 Manufacturers’ Manufacturing Sites, Areas Served, and Product Types
3.8 AI Chatbots Software Market Competitive Situation and Trends
3.8.1 AI Chatbots Software Market Concentration Rate
3.8.2 Global 5 and 10 Largest AI Chatbots Software Players Market Share by Revenue
3.8.3 Mergers & Acquisitions, Expansion
4 AI Chatbots Software Industry Chain Analysis
4.1 AI Chatbots Software Industry Chain Analysis
4.2 Market Overview of Key Raw Materials
4.3 Midstream Market Analysis
4.4 Downstream Customer Analysis
5 The Development and Dynamics of AI Chatbots Software Market
5.1 Key Development Trends
5.2 Driving Factors
5.3 Market Challenges
5.4 Industry News
5.4.1 New Product Developments
5.4.2 Mergers & Acquisitions
5.4.3 Expansions
5.4.4 Collaboration/Supply Contracts
5.5 PEST Analysis
5.5.1 Industry Policies Analysis
5.5.2 Economic Environment Analysis
5.5.3 Social Environment Analysis
5.5.4 Technological Environment Analysis
5.6 Global AI Chatbots Software Market Porter's Five Forces Analysis
5.6.1 Global Trade Frictions
5.6.2 U.S. Tariff Policy – April 2025
5.6.3 Global Trade Frictions and Their Impacts to AI Chatbots Software Market
5.7 ESG Ratings of Leading Companies
6 AI Chatbots Software Market Segmentation by Type
6.1 Evaluation Matrix of Segment Market Development Potential (Type)
6.2 Global AI Chatbots Software Sales Market Share by Type (2020-2025)
6.3 Global AI Chatbots Software Market Size by Type (2020-2025)
6.4 Global AI Chatbots Software Price by Type (2020-2025)
7 AI Chatbots Software Market Segmentation by Application
7.1 Evaluation Matrix of Segment Market Development Potential (Application)
7.2 Global AI Chatbots Software Market Sales by Application (2020-2025)
7.3 Global AI Chatbots Software Market Size (M USD) by Application (2020-2025)
7.4 Global AI Chatbots Software Sales Growth Rate by Application (2020-2025)
8 AI Chatbots Software Market Sales by Region
8.1 Global AI Chatbots Software Sales by Region
8.1.1 Global AI Chatbots Software Sales by Region
8.1.2 Global AI Chatbots Software Sales Market Share by Region
8.2 Global AI Chatbots Software Market Size by Region
8.2.1 Global AI Chatbots Software Market Size by Region
8.2.2 Global AI Chatbots Software Market Size by Region
8.3 North America
8.3.1 North America AI Chatbots Software Sales by Country
8.3.2 North America AI Chatbots Software Market Size by Country
8.3.3 U.S. Market Overview
8.3.4 Canada Market Overview
8.3.5 Mexico Market Overview
8.4 Europe
8.4.1 Europe AI Chatbots Software Sales by Country
8.4.2 Europe AI Chatbots Software Market Size by Country
8.4.3 Germany Market Overview
8.4.4 France Market Overview
8.4.5 U.K. Market Overview
8.4.6 Italy Market Overview
8.4.7 Spain Market Overview
8.5 Asia Pacific
8.5.1 Asia Pacific AI Chatbots Software Sales by Region
8.5.2 Asia Pacific AI Chatbots Software Market Size by Region
8.5.3 China Market Overview
8.5.4 Japan Market Overview
8.5.5 South Korea Market Overview
8.5.6 India Market Overview
8.5.7 Southeast Asia Market Overview
8.6 South America
8.6.1 South America AI Chatbots Software Sales by Country
8.6.2 South America AI Chatbots Software Market Size by Country
8.6.3 Brazil Market Overview
8.6.4 Argentina Market Overview
8.6.5 Columbia Market Overview
8.7 Middle East and Africa
8.7.1 Middle East and Africa AI Chatbots Software Sales by Region
8.7.2 Middle East and Africa AI Chatbots Software Market Size by Region
8.7.3 Saudi Arabia Market Overview
8.7.4 UAE Market Overview
8.7.5 Egypt Market Overview
8.7.6 Nigeria Market Overview
8.7.7 South Africa Market Overview
9 AI Chatbots Software Market Production by Region
9.1 Global Production of AI Chatbots Software by Region(2020-2025)
9.2 Global AI Chatbots Software Revenue Market Share by Region (2020-2025)
9.3 Global AI Chatbots Software Production, Revenue, Price and Gross Margin (2020-2025)
9.4 North America AI Chatbots Software Production
9.4.1 North America AI Chatbots Software Production Growth Rate (2020-2025)
9.4.2 North America AI Chatbots Software Production, Revenue, Price and Gross Margin (2020-2025)
9.5 Europe AI Chatbots Software Production
9.5.1 Europe AI Chatbots Software Production Growth Rate (2020-2025)
9.5.2 Europe AI Chatbots Software Production, Revenue, Price and Gross Margin (2020-2025)
9.6 Japan AI Chatbots Software Production (2020-2025)
9.6.1 Japan AI Chatbots Software Production Growth Rate (2020-2025)
9.6.2 Japan AI Chatbots Software Production, Revenue, Price and Gross Margin (2020-2025)
9.7 China AI Chatbots Software Production (2020-2025)
9.7.1 China AI Chatbots Software Production Growth Rate (2020-2025)
9.7.2 China AI Chatbots Software Production, Revenue, Price and Gross Margin (2020-2025)
10 Key Companies Profile
10.1 chatbot
10.1.1 chatbot Basic Information
10.1.2 chatbot AI Chatbots Software Product Overview
10.1.3 chatbot AI Chatbots Software Product Market Performance
10.1.4 chatbot Business Overview
10.1.5 chatbot SWOT Analysis
10.1.6 chatbot Recent Developments
10.2 HubSpot
10.2.1 HubSpot Basic Information
10.2.2 HubSpot AI Chatbots Software Product Overview
10.2.3 HubSpot AI Chatbots Software Product Market Performance
10.2.4 HubSpot Business Overview
10.2.5 HubSpot SWOT Analysis
10.2.6 HubSpot Recent Developments
10.3 Tidio
10.3.1 Tidio Basic Information
10.3.2 Tidio AI Chatbots Software Product Overview
10.3.3 Tidio AI Chatbots Software Product Market Performance
10.3.4 Tidio Business Overview
10.3.5 Tidio SWOT Analysis
10.3.6 Tidio Recent Developments
10.4 Freshchat
10.4.1 Freshchat Basic Information
10.4.2 Freshchat AI Chatbots Software Product Overview
10.4.3 Freshchat AI Chatbots Software Product Market Performance
10.4.4 Freshchat Business Overview
10.4.5 Freshchat Recent Developments
10.5 Drift
10.5.1 Drift Basic Information
10.5.2 Drift AI Chatbots Software Product Overview
10.5.3 Drift AI Chatbots Software Product Market Performance
10.5.4 Drift Business Overview
10.5.5 Drift Recent Developments
10.6 Chatfuel
10.6.1 Chatfuel Basic Information
10.6.2 Chatfuel AI Chatbots Software Product Overview
10.6.3 Chatfuel AI Chatbots Software Product Market Performance
10.6.4 Chatfuel Business Overview
10.6.5 Chatfuel Recent Developments
10.7 MobileMonkey
10.7.1 MobileMonkey Basic Information
10.7.2 MobileMonkey AI Chatbots Software Product Overview
10.7.3 MobileMonkey AI Chatbots Software Product Market Performance
10.7.4 MobileMonkey Business Overview
10.7.5 MobileMonkey Recent Developments
10.8 Zendesk
10.8.1 Zendesk Basic Information
10.8.2 Zendesk AI Chatbots Software Product Overview
10.8.3 Zendesk AI Chatbots Software Product Market Performance
10.8.4 Zendesk Business Overview
10.8.5 Zendesk Recent Developments
10.9 Quriobot
10.9.1 Quriobot Basic Information
10.9.2 Quriobot AI Chatbots Software Product Overview
10.9.3 Quriobot AI Chatbots Software Product Market Performance
10.9.4 Quriobot Business Overview
10.9.5 Quriobot Recent Developments
10.10 Intercom
10.10.1 Intercom Basic Information
10.10.2 Intercom AI Chatbots Software Product Overview
10.10.3 Intercom AI Chatbots Software Product Market Performance
10.10.4 Intercom Business Overview
10.10.5 Intercom Recent Developments
10.11 SnapEngage
10.11.1 SnapEngage Basic Information
10.11.2 SnapEngage AI Chatbots Software Product Overview
10.11.3 SnapEngage AI Chatbots Software Product Market Performance
10.11.4 SnapEngage Business Overview
10.11.5 SnapEngage Recent Developments
10.12 Netomi
10.12.1 Netomi Basic Information
10.12.2 Netomi AI Chatbots Software Product Overview
10.12.3 Netomi AI Chatbots Software Product Market Performance
10.12.4 Netomi Business Overview
10.12.5 Netomi Recent Developments
10.13 atSpoke
10.13.1 atSpoke Basic Information
10.13.2 atSpoke AI Chatbots Software Product Overview
10.13.3 atSpoke AI Chatbots Software Product Market Performance
10.13.4 atSpoke Business Overview
10.13.5 atSpoke Recent Developments
10.14 Dasha AI
10.14.1 Dasha AI Basic Information
10.14.2 Dasha AI AI Chatbots Software Product Overview
10.14.3 Dasha AI AI Chatbots Software Product Market Performance
10.14.4 Dasha AI Business Overview
10.14.5 Dasha AI Recent Developments
10.15 SurveySparrow
10.15.1 SurveySparrow Basic Information
10.15.2 SurveySparrow AI Chatbots Software Product Overview
10.15.3 SurveySparrow AI Chatbots Software Product Market Performance
10.15.4 SurveySparrow Business Overview
10.15.5 SurveySparrow Recent Developments
10.16 Replika
10.16.1 Replika Basic Information
10.16.2 Replika AI Chatbots Software Product Overview
10.16.3 Replika AI Chatbots Software Product Market Performance
10.16.4 Replika Business Overview
10.16.5 Replika Recent Developments
10.17 Mindsay
10.17.1 Mindsay Basic Information
10.17.2 Mindsay AI Chatbots Software Product Overview
10.17.3 Mindsay AI Chatbots Software Product Market Performance
10.17.4 Mindsay Business Overview
10.17.5 Mindsay Recent Developments
10.18 Rulai
10.18.1 Rulai Basic Information
10.18.2 Rulai AI Chatbots Software Product Overview
10.18.3 Rulai AI Chatbots Software Product Market Performance
10.18.4 Rulai Business Overview
10.18.5 Rulai Recent Developments
10.19 LivePerson
10.19.1 LivePerson Basic Information
10.19.2 LivePerson AI Chatbots Software Product Overview
10.19.3 LivePerson AI Chatbots Software Product Market Performance
10.19.4 LivePerson Business Overview
10.19.5 LivePerson Recent Developments
10.20 Inbenta
10.20.1 Inbenta Basic Information
10.20.2 Inbenta AI Chatbots Software Product Overview
10.20.3 Inbenta AI Chatbots Software Product Market Performance
10.20.4 Inbenta Business Overview
10.20.5 Inbenta Recent Developments
10.21 Vergic
10.21.1 Vergic Basic Information
10.21.2 Vergic AI Chatbots Software Product Overview
10.21.3 Vergic AI Chatbots Software Product Market Performance
10.21.4 Vergic Business Overview
10.21.5 Vergic Recent Developments
10.22 ProProfs
10.22.1 ProProfs Basic Information
10.22.2 ProProfs AI Chatbots Software Product Overview
10.22.3 ProProfs AI Chatbots Software Product Market Performance
10.22.4 ProProfs Business Overview
10.22.5 ProProfs Recent Developments
10.23 Botsify
10.23.1 Botsify Basic Information
10.23.2 Botsify AI Chatbots Software Product Overview
10.23.3 Botsify AI Chatbots Software Product Market Performance
10.23.4 Botsify Business Overview
10.23.5 Botsify Recent Developments
10.24 Giosg
10.24.1 Giosg Basic Information
10.24.2 Giosg AI Chatbots Software Product Overview
10.24.3 Giosg AI Chatbots Software Product Market Performance
10.24.4 Giosg Business Overview
10.24.5 Giosg Recent Developments
10.25 Activechat
10.25.1 Activechat Basic Information
10.25.2 Activechat AI Chatbots Software Product Overview
10.25.3 Activechat AI Chatbots Software Product Market Performance
10.25.4 Activechat Business Overview
10.25.5 Activechat Recent Developments
10.26 Flow XO
10.26.1 Flow XO Basic Information
10.26.2 Flow XO AI Chatbots Software Product Overview
10.26.3 Flow XO AI Chatbots Software Product Market Performance
10.26.4 Flow XO Business Overview
10.26.5 Flow XO Recent Developments
10.27 Pandorabots
10.27.1 Pandorabots Basic Information
10.27.2 Pandorabots AI Chatbots Software Product Overview
10.27.3 Pandorabots AI Chatbots Software Product Market Performance
10.27.4 Pandorabots Business Overview
10.27.5 Pandorabots Recent Developments
10.28 SnatchBot
10.28.1 SnatchBot Basic Information
10.28.2 SnatchBot AI Chatbots Software Product Overview
10.28.3 SnatchBot AI Chatbots Software Product Market Performance
10.28.4 SnatchBot Business Overview
10.28.5 SnatchBot Recent Developments
10.29 Xenioo
10.29.1 Xenioo Basic Information
10.29.2 Xenioo AI Chatbots Software Product Overview
10.29.3 Xenioo AI Chatbots Software Product Market Performance
10.29.4 Xenioo Business Overview
10.29.5 Xenioo Recent Developments
10.30 Imperson
10.30.1 Imperson Basic Information
10.30.2 Imperson AI Chatbots Software Product Overview
10.30.3 Imperson AI Chatbots Software Product Market Performance
10.30.4 Imperson Business Overview
10.30.5 Imperson Recent Developments
11 AI Chatbots Software Market Forecast by Region
11.1 Global AI Chatbots Software Market Size Forecast
11.2 Global AI Chatbots Software Market Forecast by Region
11.2.1 North America Market Size Forecast by Country
11.2.2 Europe AI Chatbots Software Market Size Forecast by Country
11.2.3 Asia Pacific AI Chatbots Software Market Size Forecast by Region
11.2.4 South America AI Chatbots Software Market Size Forecast by Country
11.2.5 Middle East and Africa Forecasted Sales of AI Chatbots Software by Country
12 Forecast Market by Type and by Application (2026-2035)
12.1 Global AI Chatbots Software Market Forecast by Type (2026-2035)
12.1.1 Global Forecasted Sales of AI Chatbots Software by Type (2026-2035)
12.1.2 Global AI Chatbots Software Market Size Forecast by Type (2026-2035)
12.1.3 Global Forecasted Price of AI Chatbots Software by Type (2026-2035)
12.2 Global AI Chatbots Software Market Forecast by Application (2026-2035)
12.2.1 Global AI Chatbots Software Sales (K Units) Forecast by Application
12.2.2 Global AI Chatbots Software Market Size (M USD) Forecast by Application (2026-2035)
13 Conclusion and Key Findings
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