Global Smart Hospitality Market Size study & Forecast, by Offering (Solutions and Services), by Solution (Property Management System, Network Management System, Integrated Security Management System), by Deployment Mode, End User and Regional Forecasts 20

Market Definition and Overview

The Global Smart Hospitality Market is valued at approximately USD 22.91 billion in 2024 and is anticipated to expand at a remarkable CAGR of 29.80% over the forecast period 2025-2035, ultimately reaching USD 403.69 billion by 2035. Smart hospitality refers to the integration of advanced digital solutions and automated technologies into hotels and resorts to enhance operational efficiency and elevate guest experiences. From AI-powered concierge services to IoT-enabled room automation and real-time analytics, smart hospitality solutions are redefining how the industry manages resources, streamlines processes, and delights customers. The demand for personalized and seamless guest services, alongside the rapid digital transformation of the tourism sector, is steering the adoption of smart hospitality platforms. Furthermore, the growing penetration of mobile applications and smart devices has accelerated the push for connected, technology-enabled hotel environments.

The surge in global tourism and the rapid adoption of smart technologies in the service sector have significantly accelerated the demand for smart hospitality solutions. Hospitality providers are increasingly adopting these systems to deliver hyper-personalized guest experiences while optimizing energy efficiency and operational costs. For instance, connected property management platforms and integrated security systems not only safeguard guest safety but also automate room allocation and resource optimization, thereby reducing manual intervention. With global travel recovering post-pandemic, hotels and resorts are being compelled to reinvent their offerings with immersive digital experiences such as mobile check-ins, smart room controls, and AI-driven customer engagement. However, challenges such as high initial investment costs and concerns about data security and privacy are expected to act as barriers to widespread adoption during the forecast horizon.

The detailed segments and sub-segments included in the report are:

By Offering:
• Solutions
• Services

By Solution:
• Property Management System
• Network Management System
• Integrated Security Management System

By Deployment Mode:
• On-Premise
• Cloud-Based
• Hybrid

By End User:
• Hotels & Resorts
• Cruise Lines
• Others

By Region:

North America
• U.S.
• Canada

Europe
• UK
• Germany
• France
• Spain
• Italy
• Rest of Europe

Asia Pacific
• China
• India
• Japan
• Australia
• South Korea
• Rest of Asia Pacific

Latin America
• Brazil
• Mexico

Middle East & Africa
• UAE
• Saudi Arabia
• South Africa
• Rest of Middle East & Africa

Segment Insights

Solutions Segment is Expected to Dominate the Market

Among offerings, the solutions segment is anticipated to dominate the market throughout the forecast period, holding the lion’s share in 2025. This dominance is largely driven by the extensive adoption of property management systems, network management platforms, and integrated security frameworks that form the backbone of smart hospitality ecosystems. Hotels and resorts are relying heavily on these comprehensive solutions to streamline operations, reduce administrative burdens, and optimize guest experiences with real-time data-driven decision-making. While services such as consulting, integration, and support are growing in importance, solutions remain the primary revenue generator, reflecting the industry's heavy reliance on technology-driven infrastructure.

Property Management Systems Lead in Revenue Contribution

When segmented by solution, property management systems currently account for the largest share of revenue within the smart hospitality market. These systems serve as the central nervous system of hotels, enabling seamless integration of booking, billing, check-in/check-out, and housekeeping operations. The growing preference for cloud-based property management solutions further enhances scalability and flexibility, making them attractive for both large hospitality chains and boutique hotels. Meanwhile, integrated security management systems are projected to register the fastest growth, spurred by heightened concerns about guest safety and compliance with stringent regulations. This dual trajectory underscores a market where property management systems hold dominance in revenue contribution, while security solutions carve out a rapidly expanding growth path.

Regional Insights

The key regions considered for the Global Smart Hospitality Market study include North America, Europe, Asia Pacific, Latin America, and the Middle East & Africa. North America led the market in 2025, supported by its advanced technological infrastructure, early adoption of IoT and AI-driven hospitality platforms, and high concentration of global hotel chains. The region’s strong culture of customer-centric innovation ensures continued leadership. Meanwhile, Asia Pacific is forecasted to be the fastest-growing region during 2025–2035. The surge is fueled by rising tourism, a booming middle class, and heavy investments in hotel infrastructure across countries like China, India, and Southeast Asia. Europe remains a crucial market owing to its rich tourism base and regulatory push toward sustainable, energy-efficient hospitality systems. Latin America and the Middle East & Africa are also embracing smart hospitality, with governments and private players investing in next-generation tourism infrastructure to attract global travelers.

Major market players included in this report are:
• Honeywell International Inc.
• Siemens AG
• Oracle Corporation
• Schneider Electric SE
• Huawei Technologies Co., Ltd.
• IBM Corporation
• Cisco Systems, Inc.
• Johnson Controls International Plc
• NEC Corporation
• Infor, Inc.
• Fujitsu Limited
• Microsoft Corporation
• Hewlett Packard Enterprise Development LP
• Mitel Networks Corporation
• Samsung Electronics Co., Ltd.

Global Smart Hospitality Market Report Scope:
• Historical Data – 2023, 2024
• Base Year for Estimation – 2024
• Forecast period - 2025-2035
• Report Coverage - Revenue forecast, Company Ranking, Competitive Landscape, Growth factors, and Trends
• Regional Scope - North America; Europe; Asia Pacific; Latin America; Middle East & Africa

The objective of the study is to define market sizes of different segments & countries in recent years and to forecast the values for the coming years. The report is designed to incorporate both qualitative and quantitative aspects of the industry within the countries involved in the study. The report also provides detailed information about crucial aspects, such as driving factors and challenges, which will define the future growth of the market. Additionally, it incorporates potential opportunities in micro-markets for stakeholders to invest, along with a detailed analysis of the competitive landscape and product offerings of key players. The detailed segments and sub-segments of the market are explained below:

Key Takeaways:
• Market Estimates & Forecast for 10 years from 2025 to 2035.
• Annualized revenues and regional-level analysis for each market segment.
• Detailed analysis of the geographical landscape with country-level analysis of major regions.
• Competitive landscape with information on major players in the market.
• Analysis of key business strategies and recommendations on future market approach.
• Analysis of the competitive structure of the market.
• Demand side and supply side analysis of the market.

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