Report cover image

Global Conversational AI Market Size Study, by Component (Solutions, Managed Services, Professional Services), by Type (Chatbots, Intelligent Virtual Assistant), by Deployment (On-premises, Cloud), by Technology (Natural Language Processing, ML and Deep L

Publisher Bizwit Research & Consulting
Published Aug 02, 2024
Length 285 Pages
SKU # BIZW19039745

Description

Global Conversational AI Market Size Study, by Component (Solutions, Managed Services, Professional Services), by Type (Chatbots, Intelligent Virtual Assistant), by Deployment (On-premises, Cloud), by Technology (Natural Language Processing, ML and Deep Learning, Automatic Speech Recognition), by End User (BFSI, Healthcare, IT & Telecom, Retail & eCommerce, Education, Media & Entertainment, Automotive, Others), and Regional Forecasts 2022-2032


Global Conversational AI Market is valued approximately at USD 3.34 billion in 2023 and is anticipated to grow with a healthy growth rate of more than 20.0% over the forecast period 2024-2032. Conversational AI represents a transformative approach to enhancing user interaction with technology, enabling applications to process, understand, and respond to voice and text commands naturally. This advanced form of artificial intelligence integrates machine learning and natural language processing (NLP), ensuring continuous improvement in response quality and user experience.

The market's rapid growth is driven by increasing demand for AI-powered customer support services and the rising implementation of AI-based chatbot solutions. These technologies are gaining traction due to their ability to provide efficient, reliable, and personalized user interactions. Significant investments in omnichannel deployment further bolster the market, ensuring seamless integration across various platforms and devices. Nevertheless, the lack of awareness regarding conversational AI solutions poses a challenge to market expansion.

The key regions considered for the Global Conversational AI Market study include Asia Pacific, North America, Europe, Latin America, and Rest of the World. Regionally, North America holds a dominant revenue share of over 25% in 2023, attributed to the widespread adoption of emerging technologies and the escalating need for AI-powered customer support. The region's robust healthcare sector, increasingly incorporating augmented reality (AR), virtual reality (VR), robotics, and AI, also fuels demand. Meanwhile, the Asia Pacific region is poised to witness the fastest growth, driven by growing awareness of innovative customer support technologies, e-commerce sector expansion, and rising internet penetration.

Major market players included in this report are:

Google

Microsoft

Amazon Web Services, Inc.

IBM

Oracle

Nuance Communications, Inc.

FIS

SAP SE

Artificial Solutions

Kore.ai, Inc.

Avaamo

Conversica, Inc.

Jio Haptik Technologies Ltd.

Rasa Technologies Inc.

Pypestream Inc.

The detailed segments and sub-segment of the market are explained below:

By Component:
• Solutions
• Managed Services
• Professional Services

By Type:
• Chatbots
• Intelligent Virtual Assistant (IVA)

By Deployment:
• On-premises
• Cloud

By Technology:
• Natural Language Processing (NLP)
• ML and Deep Learning
• Automatic Speech Recognition (ASR)

By End User:
• BFSI
• Healthcare
• IT & Telecom
• Retail & eCommerce
• Education
• Media & Entertainment
• Automotive
• Others (Government, Hospitality, Manufacturing, etc.)

By Region:

North America
• U.S.
• Canada

Europe
• UK
• Germany
• France
• Spain
• Italy
• ROE

Asia Pacific
• China
• India
• Japan
• Australia
• South Korea
• RoAPAC

Latin America
• Brazil
• Mexico
• RoLA

Middle East & Africa
• Saudi Arabia
• South Africa
• RoMEA

Years considered for the study are as follows:
• Historical year – 2022
• Base year – 2023
• Forecast period – 2024 to 2032

Key Takeaways:
• Market Estimates & Forecast for 10 years from 2022 to 2032.
• Annualized revenues and regional level analysis for each market segment.
• Detailed analysis of geographical landscape with Country level analysis of major regions.
• Competitive landscape with information on major players in the market.
• Analysis of key business strategies and recommendations on future market approach.
• Analysis of competitive structure of the market.
• Demand side and supply side analysis of the market.

Please note:The single user license is non-downloadable and non-printable. Global Site license allows these actions.

Table of Contents

285 Pages
Chapter 1. Global Conversational AI Market Executive Summary
1.1. Global Conversational AI Market Size & Forecast (2022-2032)
1.2. Regional Summary
1.3. Segmental Summary
1.3.1. By Component
1.3.2. By Type
1.3.3. By Deployment
1.3.4. By Technology
1.3.5. By End User
1.4. Key Trends
1.5. Recession Impact
1.6. Analyst Recommendation & Conclusion
Chapter 2. Global Conversational AI Market Definition and Research Assumptions
2.1. Research Objective
2.2. Market Definition
2.3. Research Assumptions
2.3.1. Inclusion & Exclusion
2.3.2. Limitations
2.3.3. Supply Side Analysis
2.3.3.1. Availability
2.3.3.2. Infrastructure
2.3.3.3. Regulatory Environment
2.3.3.4. Market Competition
2.3.3.5. Economic Viability (Consumer’s Perspective)
2.3.4. Demand Side Analysis
2.3.4.1. Regulatory frameworks
2.3.4.2. Technological Advancements
2.3.4.3. Environmental Considerations
2.3.4.4. Consumer Awareness & Acceptance
2.4. Estimation Methodology
2.5. Years Considered for the Study
2.6. Currency Conversion Rates
Chapter 3. Global Conversational AI Market Dynamics
3.1. Market Drivers
3.1.1. Rising Demand for AI-powered Customer Support Services
3.1.2. Growing Deployment of Omnichannel Methods
3.1.3. Increasing Investment in AI-based Chatbot Solutions
3.2. Market Challenges
3.2.1. Lack of Awareness about Conversational AI Solutions
3.2.2. High Implementation Costs
3.3. Market Opportunities
3.3.1. Surge in Customer Engagement through Social Media Platforms
3.3.2. Technological Advancements in AI and Machine Learning
3.3.3. Expansion in Emerging Markets
Chapter 4. Global Conversational AI Market Industry Analysis
4.1. Porter’s 5 Force Model
4.1.1. Bargaining Power of Suppliers
4.1.2. Bargaining Power of Buyers
4.1.3. Threat of New Entrants
4.1.4. Threat of Substitutes
4.1.5. Competitive Rivalry
4.1.6. Futuristic Approach to Porter’s 5 Force Model
4.1.7. Porter’s 5 Force Impact Analysis
4.2. PESTEL Analysis
4.2.1. Political
4.2.2. Economical
4.2.3. Social
4.2.4. Technological
4.2.5. Environmental
4.2.6. Legal
4.3. Top investment opportunity
4.4. Top winning strategies
4.5. Disruptive Trends
4.6. Industry Expert Perspective
4.7. Analyst Recommendation & Conclusion
Chapter 5. Global Conversational AI Market Size & Forecasts by Component 2022-2032
5.1. Segment Dashboard
5.2. Global Conversational AI Market: Component Revenue Trend Analysis, 2022 & 2032 (USD Billion)
5.2.1. Solutions
5.2.2. Managed Services
5.2.3. Professional Services
Chapter 6. Global Conversational AI Market Size & Forecasts by Type 2022-2032
6.1. Segment Dashboard
6.2. Global Conversational AI Market: Type Revenue Trend Analysis, 2022 & 2032 (USD Billion)
6.2.1. Chatbots
6.2.2. Intelligent Virtual Assistant (IVA)
Chapter 7. Global Conversational AI Market Size & Forecasts by Deployment 2022-2032
7.1. Segment Dashboard
7.2. Global Conversational AI Market: Deployment Revenue Trend Analysis, 2022 & 2032 (USD Billion)
7.2.1. On-premises
7.2.2. Cloud
Chapter 8. Global Conversational AI Market Size & Forecasts by Technology 2022-2032
8.1. Segment Dashboard
8.2. Global Conversational AI Market: Technology Revenue Trend Analysis, 2022 & 2032 (USD Billion)
8.2.1. Natural Language Processing (NLP)
8.2.2. ML and Deep Learning
8.2.3. Automatic Speech Recognition (ASR)
Chapter 9. Global Conversational AI Market Size & Forecasts by End User 2022-2032
9.1. Segment Dashboard
9.2. Global Conversational AI Market: End User Revenue Trend Analysis, 2022 & 2032 (USD Billion)
9.2.1. BFSI
9.2.2. Healthcare
9.2.3. IT & Telecom
9.2.4. Retail & eCommerce
9.2.5. Education
9.2.6. Media & Entertainment
9.2.7. Automotive
9.2.8. Others (Government, Hospitality, Manufacturing, etc.)
Chapter 10. Global Conversational AI Market Size & Forecasts by Region 2022-2032
10.1. North America Conversational AI Market
10.1.1. U.S. Conversational AI Market
10.1.1.1. Component breakdown size & forecasts, 2022-2032
10.1.1.2. Type breakdown size & forecasts, 2022-2032
10.1.1.3. Deployment breakdown size & forecasts, 2022-2032
10.1.1.4. Technology breakdown size & forecasts, 2022-2032
10.1.1.5. End User breakdown size & forecasts, 2022-2032
10.1.2. Canada Conversational AI Market
10.2. Europe Conversational AI Market
10.2.1. UK Conversational AI Market
10.2.2. Germany Conversational AI Market
10.2.3. France Conversational AI Market
10.2.4. Spain Conversational AI Market
10.2.5. Italy Conversational AI Market
10.2.6. Rest of Europe Conversational AI Market
10.3. Asia-Pacific Conversational AI Market
10.3.1. China Conversational AI Market
10.3.2. India Conversational AI Market
10.3.3. Japan Conversational AI Market
10.3.4. Australia Conversational AI Market
10.3.5. South Korea Conversational AI Market
10.3.6. Rest of Asia Pacific Conversational AI Market
10.4. Latin America Conversational AI Market
10.4.1. Brazil Conversational AI Market
10.4.2. Mexico Conversational AI Market
10.4.3. Rest of Latin America Conversational AI Market
10.5. Middle East & Africa Conversational AI Market
10.5.1. Saudi Arabia Conversational AI Market
10.5.2. South Africa Conversational AI Market
10.5.3. Rest of Middle East & Africa Conversational AI Market
Chapter 11. Competitive Intelligence
11.1. Key Company SWOT Analysis
11.1.1. Company 1
11.1.2. Company 2
11.1.3. Company 3
11.2. Top Market Strategies
11.3. Company Profiles
11.3.1. Google
11.3.1.1. Key Information
11.3.1.2. Overview
11.3.1.3. Financial (Subject to Data Availability)
11.3.1.4. Product Summary
11.3.1.5. Market Strategies
11.3.2. Microsoft
11.3.3. Amazon Web Services, Inc.
11.3.4. IBM
11.3.5. Oracle
11.3.6. Nuance Communications, Inc.
11.3.7. FIS
11.3.8. SAP SE
11.3.9. Artificial Solutions
11.3.10. Kore.ai, Inc.
11.3.11. Avaamo
11.3.12. Conversica, Inc.
11.3.13. Jio Haptik Technologies Ltd.
11.3.14. Rasa Technologies Inc.
11.3.15. Pypestream Inc.
Chapter 12. Research Process
12.1. Research Process
12.1.1. Data Mining
12.1.2. Analysis
12.1.3. Market Estimation
12.1.4. Validation
12.1.5. Publishing
12.2. Research AttributesList of Tables
TABLE 1. Global Conversational AI market, report scope
TABLE 2. Global Conversational AI market estimates & forecasts by Region 2022-2032 (USD Billion)
TABLE 3. Global Conversational AI market estimates & forecasts by Component 2022-2032 (USD Billion)
TABLE 4. Global Conversational AI market estimates & forecasts by Type 2022-2032 (USD Billion)
TABLE 5. Global Conversational AI market estimates & forecasts by Deployment 2022-2032 (USD Billion)
TABLE 6. Global Conversational AI market estimates & forecasts by Technology 2022-2032 (USD Billion)
TABLE 7. Global Conversational AI market estimates & forecasts by End User 2022-2032 (USD Billion)
TABLE 8. Global Conversational AI market by segment, estimates & forecasts, 2022-2032 (USD Billion)
TABLE 9. Global Conversational AI market by region, estimates & forecasts, 2022-2032 (USD Billion)
TABLE 10. Global Conversational AI market by segment, estimates & forecasts, 2022-2032 (USD Billion)
TABLE 11. Global Conversational AI market by region, estimates & forecasts, 2022-2032 (USD Billion)
TABLE 12. Global Conversational AI market by segment, estimates & forecasts, 2022-2032 (USD Billion)
TABLE 13. Global Conversational AI market by region, estimates & forecasts, 2022-2032 (USD Billion)
TABLE 14. Global Conversational AI market by segment, estimates & forecasts, 2022-2032 (USD Billion)
TABLE 15. U.S. Conversational AI market estimates & forecasts, 2022-2032 (USD Billion)
TABLE 16. U.S. Conversational AI market estimates & forecasts by segment 2022-2032 (USD Billion)
TABLE 17. U.S. Conversational AI market estimates & forecasts by segment 2022-2032 (USD Billion)
TABLE 18. Canada Conversational AI market estimates & forecasts, 2022-2032 (USD Billion)
TABLE 19. Canada Conversational AI market estimates & forecasts by segment 2022-2032 (USD Billion)
TABLE 20. Canada Conversational AI market estimates & forecasts by segment 2022-2032 (USD Billion)
This list is not complete, final report does contain more than 100 tables. The list may be updated in the final deliverable.List of Figures
FIGURE 1. Global Conversational AI market, research methodology
FIGURE 2. Global Conversational AI market, market estimation techniques
FIGURE 3. Global market size estimates & forecast methods.
FIGURE 4. Global Conversational AI market, key trends 2023
FIGURE 5. Global Conversational AI market, growth prospects 2022-2032
FIGURE 6. Global Conversational AI market, porters 5 force model
FIGURE 7. Global Conversational AI market, PESTEL analysis
FIGURE 8. Global Conversational AI market, value chain analysis
FIGURE 9. Global Conversational AI market by segment, 2022 & 2032 (USD Billion)
FIGURE 10. Global Conversational AI market by segment, 2022 & 2032 (USD Billion)
FIGURE 11. Global Conversational AI market by segment, 2022 & 2032 (USD Billion)
FIGURE 12. Global Conversational AI market by segment, 2022 & 2032 (USD Billion)
FIGURE 13. Global Conversational AI market by segment, 2022 & 2032 (USD Billion)
FIGURE 14. Global Conversational AI market, regional snapshot 2022 & 2032
FIGURE 15. North America Conversational AI market 2022 & 2032 (USD Billion)
FIGURE 16. Europe Conversational AI market 2022 & 2032 (USD Billion)
FIGURE 17. Asia Pacific Conversational AI market 2022 & 2032 (USD Billion)
FIGURE 18. Latin America Conversational AI market 2022 & 2032 (USD Billion)
FIGURE 19. Middle East & Africa Conversational AI market 2022 & 2032 (USD Billion)
FIGURE 20. Global Conversational AI market, company market share analysis (2023)
This list is not complete, final report does contain more than 50 figures. The list may be updated in the final deliverable.

Pricing

Currency Rates
How Do Licenses Work?

How Do Licenses Work?

The primary function of a report license is to define how many people within a company are authorized to use the purchased report. This is separate to how a report might be delivered. Unless specifically identified otherwise, the purchase option is Single User. Below is a helpful description of that license, along with a sampling of others most commonly offered.

  • This license allows only one user to have access to and to use/read the report. It is not one user at a time or one user group; it is an individual who will be reading and utilizing the report.

  • This license allows for the entire purchasing company to read and use the report. This is the license level that would allow for a report to be placed on an internal company shared drive for access by all employees of that direct company. This license does not extend to parent or sister company use.

  • This license is designed to allow an entire department within a company full access to a report. The departmental license is a great option for companies that have more than one location and the department is spread out all over the country/world

  • This license is for companies that have one location where they want the report to be accessible by all employees within that physical location.

  • This is the most flexible of the licensing options. Some publishers will allow you to get a license for a preset number of people (typically 5). These licenses are ideal for small work groups.

License options are at the discretion of each publisher. As such, not all licenses indicated above are available for every product. If you are uncertain of the best license for your needs or would like a license that is not proactively available, please contact us and we will be happy to assist.

Head shot

Questions or Comments?

Our team has the ability to search within reports to verify it suits your needs. We can also help maximize your budget by finding sections of reports you can purchase.
Chat Now
Contact Us