Report cover image

Global Chatbot Market Size Study, by Offering (Solution, Services), by Type, by Medium, by Business Function, by Application, and Regional Forecasts 2022-2032

Publisher Bizwit Research & Consulting
Published Feb 01, 2025
Length 285 Pages
SKU # BIZW19567335

Description

The Global Chatbot Market is valued at approximately USD 6.29 billion in 2023 and is poised to expand at an exceptional CAGR of 23.3% during the forecast period from 2024 to 2032. Chatbots have emerged as a transformative tool in modern business landscapes, offering enhanced customer engagement, operational efficiency, and seamless communication. These AI-powered solutions are redefining user experiences by providing round-the-clock assistance and personalized interactions, making them integral across various industries, including BFSI, e-commerce, and healthcare.

The rising adoption of AI and natural language processing (NLP) technologies has significantly fueled the development of sophisticated chatbots capable of understanding and responding to human queries with remarkable accuracy. Organizations are leveraging these solutions to automate repetitive tasks, reduce operational costs, and enhance customer satisfaction. Furthermore, advancements in machine learning algorithms have enabled chatbots to analyze user behavior, predict needs, and deliver proactive solutions, adding substantial value to business operations.

The market is segmented based on offerings, type, medium, business function, and application. Solutions dominate the market due to their scalability and ability to cater to diverse customer needs, while services play a critical role in customization and deployment. The type segment encompasses rule-based and AI-driven chatbots, with AI-driven variants gaining prominence for their adaptive capabilities. Chatbots are increasingly utilized across multiple mediums, including websites, mobile apps, and social media platforms, enhancing accessibility and user engagement.

Regionally, North America leads the chatbot market, driven by technological advancements, high adoption rates, and significant investments in AI research. Europe follows closely, benefitting from increasing digital transformation initiatives and a growing focus on customer-centric solutions. Meanwhile, Asia-Pacific is expected to exhibit the fastest growth rate, fueled by expanding internet penetration, a burgeoning e-commerce sector, and increased adoption of AI technologies across industries.

Major market players included in this report are:
• IBM Corporation
• Google LLC
• Amazon Web Services, Inc.
• Microsoft Corporation
• Oracle Corporation
• Nuance Communications, Inc.
• Artificial Solutions
• Chatfuel
• Rasa Technologies GmbH
• Tidio
• Drift.com, Inc.
• Inbenta Technologies
• Kore.ai
• Yellow.ai
• Aivo

The detailed segments and sub-segment of the market are explained below:

By Offering:
• Solution
• Services

By Type:
• Rule-Based
• AI-Driven

By Medium:
• Website
• Mobile Application
• Social Media
• Others

By Business Function:
• Customer Support
• Marketing
• HR and Recruitment
• IT Helpdesk

By Application:
• BFSI
• Healthcare
• Retail and E-Commerce
• Travel and Hospitality
• Others

By Region:

North America:
• U.S.
• Canada

Europe:
• UK
• Germany
• France
• Spain
• Italy
• Rest of Europe (ROE)

Asia-Pacific:
• China
• India
• Japan
• South Korea
• Australia
• Rest of Asia-Pacific (RoAPAC)

Latin America:
• Brazil
• Mexico

Middle East & Africa:
• Saudi Arabia
• South Africa
• Rest of Middle East & Africa (RoMEA)

Key Takeaways:
• Comprehensive market estimates and forecasts spanning a decade, from 2022 to 2032.
• Detailed revenue analysis on a regional and annualized basis for each market segment.
• Country-level insights into major dynamics shaping regional markets.
• Thorough competitive analysis featuring leading market players.
• Strategic recommendations and actionable insights for navigating market opportunities.
• In-depth examination of demand-side and supply-side trends impacting market growth.



Please note:The single user license is non-downloadable and non-printable. Global Site license allows these actions.

Table of Contents

285 Pages
Chapter 1. Global Chatbot Market Executive Summary
1.1. Global Chatbot Market Size & Forecast (2022-2032)
1.2. Regional Summary
1.3. Segmental Summary
1.3.1. By Offering
• Solution
• Services
1.3.2. By Type
• Rule-Based
• AI-Driven
1.3.3. By Medium
• Website
• Mobile Application
• Social Media
• Others
1.3.4. By Business Function
• Customer Support
• Marketing
• HR and Recruitment
• IT Helpdesk
1.3.5. By Application
• BFSI
• Healthcare
• Retail and E-Commerce
• Travel and Hospitality
• Others
1.4. Key Trends
1.5. Recession Impact
1.6. Analyst Recommendation & Conclusion
Chapter 2. Global Chatbot Market Definition and Research Assumptions
2.1. Research Objective
2.2. Market Definition
2.3. Research Assumptions
2.3.1. Inclusion & Exclusion
2.3.2. Limitations
2.3.3. Supply Side Analysis
• Availability
• Infrastructure
• Regulatory Environment
• Market Competition
• Economic Viability (Consumer’s Perspective)
2.3.4. Demand Side Analysis
• Regulatory Frameworks
• Technological Advancements
• Environmental Considerations
• Consumer Awareness & Acceptance
2.4. Estimation Methodology
2.5. Years Considered for the Study
2.6. Currency Conversion Rates
Chapter 3. Global Chatbot Market Dynamics
3.1. Market Drivers
3.1.1. Advancements in AI and NLP technologies
3.1.2. Rising demand for automated customer engagement solutions
3.1.3. Growing digital transformation initiatives across industries
3.2. Market Challenges
3.2.1. High implementation costs and integration complexities
3.2.2. Data privacy and security concerns
3.3. Market Opportunities
3.3.1. Expansion of omnichannel customer service applications
3.3.2. Growing adoption in emerging markets
3.3.3. Integration of advanced analytics and machine learning for proactive engagement
Chapter 4. Global Chatbot Market Industry Analysis
4.1. Porter’s 5 Force Model
4.1.1. Bargaining Power of Suppliers
4.1.2. Bargaining Power of Buyers
4.1.3. Threat of New Entrants
4.1.4. Threat of Substitutes
4.1.5. Competitive Rivalry
4.1.6. Futuristic Approach to Porter’s 5 Force Model
4.1.7. Porter’s 5 Force Impact Analysis
4.2. PESTEL Analysis
4.2.1. Political
4.2.2. Economical
4.2.3. Social
4.2.4. Technological
4.2.5. Environmental
4.2.6. Legal
4.3. Top Investment Opportunities
4.4. Top Winning Strategies
4.5. Disruptive Trends
4.6. Industry Expert Perspective
4.7. Analyst Recommendation & Conclusion
Chapter 5. Global Chatbot Market Size & Forecasts by Offering 2022-2032
5.1. Segment Dashboard
5.2. Global Chatbot Market: Offering Revenue Trend Analysis, 2022 & 2032 (USD Million/Billion)
5.2.1. Solution
5.2.2. Services
Chapter 6. Global Chatbot Market Size & Forecasts by Type 2022-2032
6.1. Segment Dashboard
6.2. Global Chatbot Market: Type Revenue Trend Analysis, 2022 & 2032 (USD Million/Billion)
6.2.1. Rule-Based
6.2.2. AI-Driven
Chapter 7. Global Chatbot Market Size & Forecasts by Medium 2022-2032
7.1. Segment Dashboard
7.2. Global Chatbot Market: Medium Revenue Trend Analysis, 2022 & 2032 (USD Million/Billion)
7.2.1. Website
7.2.2. Mobile Application
7.2.3. Social Media
7.2.4. Others
Chapter 8. Global Chatbot Market Size & Forecasts by Business Function 2022-2032
8.1. Segment Dashboard
8.2. Global Chatbot Market: Business Function Revenue Trend Analysis, 2022 & 2032 (USD Million/Billion)
8.2.1. Customer Support
8.2.2. Marketing
8.2.3. HR and Recruitment
8.2.4. IT Helpdesk
Chapter 9. Global Chatbot Market Size & Forecasts by Application 2022-2032
9.1. Segment Dashboard
9.2. Global Chatbot Market: Application Revenue Trend Analysis, 2022 & 2032 (USD Million/Billion)
9.2.1. BFSI
9.2.2. Healthcare
9.2.3. Retail and E-Commerce
9.2.4. Travel and Hospitality
9.2.5. Others
Chapter 10. Global Chatbot Market Size & Forecasts by Region 2022-2032
10.1. North America Chatbot Market
10.1.1. U.S. Chatbot Market
10.1.1.1. By Offering breakdown size & forecasts, 2022-2032
10.1.1.2. By Application breakdown size & forecasts, 2022-2032
10.1.2. Canada Chatbot Market
10.2. Europe Chatbot Market
10.2.1. UK Chatbot Market
10.2.2. Germany Chatbot Market
10.2.3. France Chatbot Market
10.2.4. Spain Chatbot Market
10.2.5. Italy Chatbot Market
10.2.6. Rest of Europe (ROE) Chatbot Market
10.3. Asia-Pacific Chatbot Market
10.3.1. China Chatbot Market
10.3.2. India Chatbot Market
10.3.3. Japan Chatbot Market
10.3.4. South Korea Chatbot Market
10.3.5. Australia Chatbot Market
10.3.6. Rest of Asia-Pacific (RoAPAC) Chatbot Market
10.4. Latin America Chatbot Market
10.4.1. Brazil Chatbot Market
10.4.2. Mexico Chatbot Market
10.4.3. Rest of Latin America Chatbot Market
10.5. Middle East & Africa Chatbot Market
10.5.1. Saudi Arabia Chatbot Market
10.5.2. South Africa Chatbot Market
10.5.3. Rest of Middle East & Africa (RoMEA) Chatbot Market
Chapter 11. Competitive Intelligence
11.1. Key Company SWOT Analysis
11.1.1. IBM Corporation
11.1.2. Google LLC
11.1.3. Amazon Web Services, Inc.
11.2. Top Market Strategies
11.3. Company Profiles
11.3.1. IBM Corporation
11.3.1.1. Key Information
11.3.1.2. Overview
11.3.1.3. Financial (Subject to Data Availability)
11.3.1.4. Product Summary
11.3.1.5. Market Strategies
11.3.2. Microsoft Corporation
11.3.3. Oracle Corporation
11.3.4. Nuance Communications, Inc.
11.3.5. Artificial Solutions
11.3.6. Chatfuel
11.3.7. Rasa Technologies GmbH
11.3.8. Tidio
11.3.9. Drift.com, Inc.
11.3.10. Inbenta Technologies
11.3.11. Kore.ai
11.3.12. Yellow.ai
11.3.13. Aivo
Chapter 12. Research Process
12.1. Research Process
12.1.1. Data Mining
12.1.2. Analysis
12.1.3. Market Estimation
12.1.4. Validation
12.1.5. Publishing
12.2. Research Attributes
List of Tables
TABLE 1. Global Chatbot Market, Report Scope
TABLE 2. Global Chatbot Market Estimates & Forecasts by Region 2022-2032 (USD Million/Billion)
TABLE 3. Global Chatbot Market Estimates & Forecasts by Offering 2022-2032 (USD Million/Billion)
TABLE 4. Global Chatbot Market Estimates & Forecasts by Type 2022-2032 (USD Million/Billion)
TABLE 5. Global Chatbot Market Estimates & Forecasts by Medium 2022-2032 (USD Million/Billion)
TABLE 6. Global Chatbot Market Estimates & Forecasts by Business Function 2022-2032 (USD Million/Billion)
TABLE 7. Global Chatbot Market Estimates & Forecasts by Application 2022-2032 (USD Million/Billion)
TABLE 8. Global Chatbot Market by Region, Segment Estimates & Forecasts, 2022-2032 (USD Million/Billion)
TABLE 9. North America Chatbot Market Estimates & Forecasts, 2022-2032 (USD Million/Billion)
TABLE 10. Europe Chatbot Market Estimates & Forecasts, 2022-2032 (USD Million/Billion)
TABLE 11. Asia-Pacific Chatbot Market Estimates & Forecasts, 2022-2032 (USD Million/Billion)
TABLE 12. Latin America Chatbot Market Estimates & Forecasts, 2022-2032 (USD Million/Billion)
TABLE 13. Middle East & Africa Chatbot Market Estimates & Forecasts, 2022-2032 (USD Million/Billion)
(This list is not complete; the final report contains more than 100 tables. The list may be updated in the final deliverable.)
List of Figures
FIGURE 1. Global Chatbot Market, Research Methodology
FIGURE 2. Global Chatbot Market, Market Estimation Techniques
FIGURE 3. Global Market Size Estimates & Forecast Methods
FIGURE 4. Global Chatbot Market, Key Trends 2023
FIGURE 5. Global Chatbot Market, Growth Prospects 2022-2032
FIGURE 6. Global Chatbot Market, Porter’s 5 Force Model
FIGURE 7. Global Chatbot Market, PESTEL Analysis
FIGURE 8. Global Chatbot Market, Value Chain Analysis
FIGURE 9. Global Chatbot Market by Offering, 2022 & 2032 (USD Million/Billion)
FIGURE 10. Global Chatbot Market by Type, 2022 & 2032 (USD Million/Billion)
FIGURE 11. Global Chatbot Market by Medium, 2022 & 2032 (USD Million/Billion)
FIGURE 12. Global Chatbot Market by Business Function, 2022 & 2032 (USD Million/Billion)
FIGURE 13. Global Chatbot Market by Application, 2022 & 2032 (USD Million/Billion)
FIGURE 14. Global Chatbot Market, Regional Snapshot 2022 & 2032
FIGURE 15. North America Chatbot Market, 2022 & 2032 (USD Million/Billion)
FIGURE 16. Europe Chatbot Market, 2022 & 2032 (USD Million/Billion)
FIGURE 17. Asia-Pacific Chatbot Market, 2022 & 2032 (USD Million/Billion)
FIGURE 18. Latin America Chatbot Market, 2022 & 2032 (USD Million/Billion)
FIGURE 19. Middle East & Africa Chatbot Market, 2022 & 2032 (USD Million/Billion)
FIGURE 20. Global Chatbot Market, Company Market Share Analysis (2023)
(This list is not complete; the final report contains more than 50 figures. The list may be updated in the final deliverable.)

Pricing

Currency Rates
How Do Licenses Work?

How Do Licenses Work?

The primary function of a report license is to define how many people within a company are authorized to use the purchased report. This is separate to how a report might be delivered. Unless specifically identified otherwise, the purchase option is Single User. Below is a helpful description of that license, along with a sampling of others most commonly offered.

  • This license allows only one user to have access to and to use/read the report. It is not one user at a time or one user group; it is an individual who will be reading and utilizing the report.

  • This license allows for the entire purchasing company to read and use the report. This is the license level that would allow for a report to be placed on an internal company shared drive for access by all employees of that direct company. This license does not extend to parent or sister company use.

  • This license is designed to allow an entire department within a company full access to a report. The departmental license is a great option for companies that have more than one location and the department is spread out all over the country/world

  • This license is for companies that have one location where they want the report to be accessible by all employees within that physical location.

  • This is the most flexible of the licensing options. Some publishers will allow you to get a license for a preset number of people (typically 5). These licenses are ideal for small work groups.

License options are at the discretion of each publisher. As such, not all licenses indicated above are available for every product. If you are uncertain of the best license for your needs or would like a license that is not proactively available, please contact us and we will be happy to assist.

Head shot

Questions or Comments?

Our team has the ability to search within reports to verify it suits your needs. We can also help maximize your budget by finding sections of reports you can purchase.
Chat Now
Contact Us