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IT Services Market

Published Feb 15, 2025
Length 321 Pages
SKU # ALMR20275275

Description

The global IT services market was valued at $2,600.8 billion in 2023 and is projected to reach $6,459.8 billion by 2033, growing at a CAGR of 9.4% from 2024 to 2033. 

IT Services refer to a broad range of technology-based services that businesses and organizations use to support their IT infrastructure, software, and digital operations. These services can include everything from the design, development, and maintenance of software and hardware systems to cybersecurity, cloud services, and managed services. IT services play a crucial role in helping businesses streamline operations, improve productivity, and enhance security. The IT services market is a rapidly growing sector that plays a critical role in enabling businesses and organizations to leverage technology for operational efficiency, cost-effectiveness, and competitive advantage.

Increase in prevalence of cyber threats, such as data breaches, ransomware attacks, phishing, and other malicious activities, has significantly driven the need for advanced security solutions and managed IT services. With rise in digitized operations and store sensitive data online, the risk of cyberattacks has increased, posing serious threats to financial stability, customer trust, and business continuity. This has prompted organizations to enhance their IT security measures, including the use of intrusion detection systems, firewalls, encryption tools, and endpoint protection, which is expected to drive IT services market growth. Moreover, businesses are investing in IT Service Management solutions to improve incident management, problem resolution, and overall IT governance, fueling market growth. 

However, the high cost of investing in advanced IT infrastructure can be a barrier to adopting these technologies, particularly for small and medium-sized enterprises. On the other hand, the growing interest in automating business processes and using artificial intelligence for optimization is anticipated to offer opportunities for growth of the IT services market. With the rise in global data protection laws, companies need IT services to help them maintain compliance with regulatory standards, secure sensitive data, and avoid penalties, which also accelerates the growth of IT services. In addition, the growing demand for IT service management solutions is driving businesses to optimize IT operations, enhance service delivery, and improve overall efficiency in the IT services market. In 2023, Accenture expanded its collaboration with Microsoft to deliver comprehensive cloud solutions, aiming to assist clients in their digital transformation journeys.

Segment Review
 

The IT services market is segmented on the basis of approach, enterprise size, industry vertical, type, application, deployment, and region. By approach, it is bifurcated into reactive IT services and proactive IT services. By enterprise it is classified into large enterprises and SMEs. By industry vertical, it is segmented into BFSI, government, healthcare, manufacturing, media & communications, retail, IT & telecom, and others. By type, it is classified into design & implementation and operations & maintenance. By application, it is segmented into systems & network management, data management, application management, security & compliance management, and others. By deployment, it is divided into cloud and on-premise. By region, the market is studied across North America, Europe, Asia-Pacific, and LAMEA.

Key Findings:

By approach, the reactive IT services segment accounted for the largest market share in 2023.

By enterprise size, the large enterprise segment accounted for the largest market share in 2023.

By industry vertical, the IT and telecom segment accounted for the largest market share in 2023.

By type, the design and implementation segment accounted for the largest market share in 2023.

By application, the systems and network management segment accounted for the largest market share in 2023.

By deployment, the on-premise segment accounted for the largest market share in 2023.

Region-wise, North America generated the highest revenue in 2023.

Competition Analysis
 

The market players operating in the IT services market are Accenture, TATA Consultancy Services Limited, IBM, Infosys Limited, HCL Technologies Limited, Cognizant, Capgemini, Inc., Fujitsu, NTT DATA Group Corporation, Wipro, DXC Technology Company, Tech Mahindra Limited, LTIMindtree Limited, SAP SE, Oracle, Atos SE, CGI Inc., Virtusa Corp., Unisys and EPAM Systems, Inc. These major players have adopted various key development strategies such as business expansion, new product launches, and partnerships, which help to drive the growth of the IT services market globally.

Key Benefits for Stakeholders

This report provides a quantitative analysis of the market segments, current trends, estimations, and dynamics of the IT services market analysis from 2023 to 2033 to identify the prevailing IT services market opportunities.

The market research is offered along with information related to key drivers, restraints, and opportunities.

Porter's five forces analysis highlights the potency of buyers and suppliers to enable stakeholders make profit-oriented business decisions and strengthen their supplier-buyer network.

In-depth analysis of the IT services market segmentation assists to determine the prevailing market opportunities.

Major countries in each region are mapped according to their revenue contribution to the global market.

Market player positioning facilitates benchmarking and provides a clear understanding of the present position of the market players.

The report includes the analysis of regional as well as global IT services market trends, key players, market segments, application areas, and market growth strategies.

Key Market Segments

By Enterprise Size

Large Enterprise
Small and Medium-sized Enterprise

By Approach

Proactive IT Services
Reactive IT Services

By Type

Design and Implementation
Operations and Maintenance

By Industry Vertical

BFSI
Government
Healthcare
Manufacturing
Media and Communications
Retail
IT and Telecom
Others

By Application

Systems and Network Management
Data Management
Application Management
Security and Compliance Management
Others

By Deployment

On-Premise
Cloud

By Region

North America
U.S.
Canada
Europe
UK
Germany
France
Italy
Spain
Rest of Europe
Asia-Pacific
China
Japan
India
South Korea
Australia
Rest of Asia-Pacific
LAMEA
Latin America
Middle East
Africa
Key Market Players
Tata Consultancy Services Ltd.
IBM Corporation
Cognizant Technology Solutions Corporation
Fujitsu Ltd.
DXC Technology Company
Oracle Corporation
SAP SE
Atos SE
CGI Inc.
Unisys Corporation
Accenture
Capgemini
Wipro Ltd.
Tech Mahindra Limited
HCL Technologies Ltd.
LTIMindtree Limited
Virtusa Corp.
Infosys Limited
NTT DATA Group Corporation
EPAM Systems, Inc.The research methodology of the global market involves extensive primary and secondary research. Primary research includes about over 12 hours of interviews and discussion with a wide range of stakeholders, including upstream and downstream participants. The primary research typically is the bulk of our research efforts; however, coherently supported by extensive secondary research. Researchers have reviewed over 6,765 product literatures, industry releases, annual reports, and other such documents of key industry participants to obtain better market understanding and gain competitive intelligence. In addition, authentic industry journals, trade associations' releases,and government websites have also been reviewed for generating high-value industry insights.

Table of Contents

321 Pages
CHAPTER 1: INTRODUCTION
1.1. Report description
1.2. Key market segments
1.3. Key benefits to the stakeholders
1.4. Research methodology
1.4.1. Primary research
1.4.2. Secondary research
1.4.3. Analyst tools and models
CHAPTER 2: EXECUTIVE SUMMARY
2.1. CXO perspective
CHAPTER 3: MARKET OVERVIEW
3.1. Market definition and scope
3.2. Key findings
3.2.1. Top impacting factors
3.2.2. Top investment pockets
3.3. Porter’s five forces analysis
3.3.1. Moderate to high threat of new entrants
3.3.2. Moderate to high threat of substitutes
3.3.3. Moderate to high bargaining power of suppliers
3.3.4. Moderate to high intensity of rivalry
3.3.5. Moderate to high bargaining power of buyers
3.4. Market dynamics
3.4.1. Drivers
3.4.1.1. Rise in the expansion of managed and outsourced IT services
3.4.1.2. Increasing demand for Industry-Specific IT solutions
3.4.2. Restraints
3.4.2.1. Complexity of Legacy System Integration
3.4.2.2. High Implementation & Maintenance Costs
3.4.3. Opportunities
3.4.3.1. Expanding Financial Accessfor Unbanked and Underbanked Populations
CHAPTER 4: IT SERVICES MARKET, BY APPROACH
4.1. Overview
4.1.1. Market size and forecast
4.2. Reactive IT Services
4.2.1. Key market trends, growth factors and opportunities
4.2.2. Market size and forecast, by region
4.2.3. Market share analysis by country
4.3. Proactive IT Services
4.3.1. Key market trends, growth factors and opportunities
4.3.2. Market size and forecast, by region
4.3.3. Market share analysis by country
CHAPTER 5: IT SERVICES MARKET, BY ENTERPRISE SIZE
5.1. Overview
5.1.1. Market size and forecast
5.2. Large Enterprise
5.2.1. Key market trends, growth factors and opportunities
5.2.2. Market size and forecast, by region
5.2.3. Market share analysis by country
5.3. Small and Medium-sized Enterprise
5.3.1. Key market trends, growth factors and opportunities
5.3.2. Market size and forecast, by region
5.3.3. Market share analysis by country
CHAPTER 6: IT SERVICES MARKET, BY INDUSTRY VERTICAL
6.1. Overview
6.1.1. Market size and forecast
6.2. BFSI
6.2.1. Key market trends, growth factors and opportunities
6.2.2. Market size and forecast, by region
6.2.3. Market share analysis by country
6.3. Government
6.3.1. Key market trends, growth factors and opportunities
6.3.2. Market size and forecast, by region
6.3.3. Market share analysis by country
6.4. Healthcare
6.4.1. Key market trends, growth factors and opportunities
6.4.2. Market size and forecast, by region
6.4.3. Market share analysis by country
6.5. Manufacturing
6.5.1. Key market trends, growth factors and opportunities
6.5.2. Market size and forecast, by region
6.5.3. Market share analysis by country
6.6. Media and Communications
6.6.1. Key market trends, growth factors and opportunities
6.6.2. Market size and forecast, by region
6.6.3. Market share analysis by country
6.7. Retail
6.7.1. Key market trends, growth factors and opportunities
6.7.2. Market size and forecast, by region
6.7.3. Market share analysis by country
6.8. IT and Telecom
6.8.1. Key market trends, growth factors and opportunities
6.8.2. Market size and forecast, by region
6.8.3. Market share analysis by country
6.9. Others
6.9.1. Key market trends, growth factors and opportunities
6.9.2. Market size and forecast, by region
6.9.3. Market share analysis by country
CHAPTER 7: IT SERVICES MARKET, BY TYPE
7.1. Overview
7.1.1. Market size and forecast
7.2. Design and Implementation
7.2.1. Key market trends, growth factors and opportunities
7.2.2. Market size and forecast, by region
7.2.3. Market share analysis by country
7.3. Operations and Maintenance
7.3.1. Key market trends, growth factors and opportunities
7.3.2. Market size and forecast, by region
7.3.3. Market share analysis by country
CHAPTER 8: IT SERVICES MARKET, BY APPLICATION
8.1. Overview
8.1.1. Market size and forecast
8.2. Systems and Network Management
8.2.1. Key market trends, growth factors and opportunities
8.2.2. Market size and forecast, by region
8.2.3. Market share analysis by country
8.3. Data Management
8.3.1. Key market trends, growth factors and opportunities
8.3.2. Market size and forecast, by region
8.3.3. Market share analysis by country
8.4. Application Management
8.4.1. Key market trends, growth factors and opportunities
8.4.2. Market size and forecast, by region
8.4.3. Market share analysis by country
8.5. Security and Compliance Management
8.5.1. Key market trends, growth factors and opportunities
8.5.2. Market size and forecast, by region
8.5.3. Market share analysis by country
8.6. Others
8.6.1. Key market trends, growth factors and opportunities
8.6.2. Market size and forecast, by region
8.6.3. Market share analysis by country
CHAPTER 9: IT SERVICES MARKET, BY DEPLOYMENT
9.1. Overview
9.1.1. Market size and forecast
9.2. On-Premise
9.2.1. Key market trends, growth factors and opportunities
9.2.2. Market size and forecast, by region
9.2.3. Market share analysis by country
9.3. Cloud
9.3.1. Key market trends, growth factors and opportunities
9.3.2. Market size and forecast, by region
9.3.3. Market share analysis by country
CHAPTER 10: IT SERVICES MARKET, BY REGION
10.1. Overview
10.1.1. Market size and forecast By Region
10.2. North America
10.2.1. Key market trends, growth factors and opportunities
10.2.2. Market size and forecast, by Approach
10.2.3. Market size and forecast, by Enterprise Size
10.2.4. Market size and forecast, by Industry Vertical
10.2.5. Market size and forecast, by Type
10.2.6. Market size and forecast, by Application
10.2.7. Market size and forecast, by Deployment
10.2.8. Market size and forecast, by country
10.2.8.1. U.S.
10.2.8.1.1. Market size and forecast, by Approach
10.2.8.1.2. Market size and forecast, by Enterprise Size
10.2.8.1.3. Market size and forecast, by Industry Vertical
10.2.8.1.4. Market size and forecast, by Type
10.2.8.1.5. Market size and forecast, by Application
10.2.8.1.6. Market size and forecast, by Deployment
10.2.8.2. Canada
10.2.8.2.1. Market size and forecast, by Approach
10.2.8.2.2. Market size and forecast, by Enterprise Size
10.2.8.2.3. Market size and forecast, by Industry Vertical
10.2.8.2.4. Market size and forecast, by Type
10.2.8.2.5. Market size and forecast, by Application
10.2.8.2.6. Market size and forecast, by Deployment
10.3. Europe
10.3.1. Key market trends, growth factors and opportunities
10.3.2. Market size and forecast, by Approach
10.3.3. Market size and forecast, by Enterprise Size
10.3.4. Market size and forecast, by Industry Vertical
10.3.5. Market size and forecast, by Type
10.3.6. Market size and forecast, by Application
10.3.7. Market size and forecast, by Deployment
10.3.8. Market size and forecast, by country
10.3.8.1. UK
10.3.8.1.1. Market size and forecast, by Approach
10.3.8.1.2. Market size and forecast, by Enterprise Size
10.3.8.1.3. Market size and forecast, by Industry Vertical
10.3.8.1.4. Market size and forecast, by Type
10.3.8.1.5. Market size and forecast, by Application
10.3.8.1.6. Market size and forecast, by Deployment
10.3.8.2. Germany
10.3.8.2.1. Market size and forecast, by Approach
10.3.8.2.2. Market size and forecast, by Enterprise Size
10.3.8.2.3. Market size and forecast, by Industry Vertical
10.3.8.2.4. Market size and forecast, by Type
10.3.8.2.5. Market size and forecast, by Application
10.3.8.2.6. Market size and forecast, by Deployment
10.3.8.3. France
10.3.8.3.1. Market size and forecast, by Approach
10.3.8.3.2. Market size and forecast, by Enterprise Size
10.3.8.3.3. Market size and forecast, by Industry Vertical
10.3.8.3.4. Market size and forecast, by Type
10.3.8.3.5. Market size and forecast, by Application
10.3.8.3.6. Market size and forecast, by Deployment
10.3.8.4. Italy
10.3.8.4.1. Market size and forecast, by Approach
10.3.8.4.2. Market size and forecast, by Enterprise Size
10.3.8.4.3. Market size and forecast, by Industry Vertical
10.3.8.4.4. Market size and forecast, by Type
10.3.8.4.5. Market size and forecast, by Application
10.3.8.4.6. Market size and forecast, by Deployment
10.3.8.5. Spain
10.3.8.5.1. Market size and forecast, by Approach
10.3.8.5.2. Market size and forecast, by Enterprise Size
10.3.8.5.3. Market size and forecast, by Industry Vertical
10.3.8.5.4. Market size and forecast, by Type
10.3.8.5.5. Market size and forecast, by Application
10.3.8.5.6. Market size and forecast, by Deployment
10.3.8.6. Rest of Europe
10.3.8.6.1. Market size and forecast, by Approach
10.3.8.6.2. Market size and forecast, by Enterprise Size
10.3.8.6.3. Market size and forecast, by Industry Vertical
10.3.8.6.4. Market size and forecast, by Type
10.3.8.6.5. Market size and forecast, by Application
10.3.8.6.6. Market size and forecast, by Deployment
10.4. Asia-Pacific
10.4.1. Key market trends, growth factors and opportunities
10.4.2. Market size and forecast, by Approach
10.4.3. Market size and forecast, by Enterprise Size
10.4.4. Market size and forecast, by Industry Vertical
10.4.5. Market size and forecast, by Type
10.4.6. Market size and forecast, by Application
10.4.7. Market size and forecast, by Deployment
10.4.8. Market size and forecast, by country
10.4.8.1. China
10.4.8.1.1. Market size and forecast, by Approach
10.4.8.1.2. Market size and forecast, by Enterprise Size
10.4.8.1.3. Market size and forecast, by Industry Vertical
10.4.8.1.4. Market size and forecast, by Type
10.4.8.1.5. Market size and forecast, by Application
10.4.8.1.6. Market size and forecast, by Deployment
10.4.8.2. Japan
10.4.8.2.1. Market size and forecast, by Approach
10.4.8.2.2. Market size and forecast, by Enterprise Size
10.4.8.2.3. Market size and forecast, by Industry Vertical
10.4.8.2.4. Market size and forecast, by Type
10.4.8.2.5. Market size and forecast, by Application
10.4.8.2.6. Market size and forecast, by Deployment
10.4.8.3. India
10.4.8.3.1. Market size and forecast, by Approach
10.4.8.3.2. Market size and forecast, by Enterprise Size
10.4.8.3.3. Market size and forecast, by Industry Vertical
10.4.8.3.4. Market size and forecast, by Type
10.4.8.3.5. Market size and forecast, by Application
10.4.8.3.6. Market size and forecast, by Deployment
10.4.8.4. South Korea
10.4.8.4.1. Market size and forecast, by Approach
10.4.8.4.2. Market size and forecast, by Enterprise Size
10.4.8.4.3. Market size and forecast, by Industry Vertical
10.4.8.4.4. Market size and forecast, by Type
10.4.8.4.5. Market size and forecast, by Application
10.4.8.4.6. Market size and forecast, by Deployment
10.4.8.5. Australia
10.4.8.5.1. Market size and forecast, by Approach
10.4.8.5.2. Market size and forecast, by Enterprise Size
10.4.8.5.3. Market size and forecast, by Industry Vertical
10.4.8.5.4. Market size and forecast, by Type
10.4.8.5.5. Market size and forecast, by Application
10.4.8.5.6. Market size and forecast, by Deployment
10.4.8.6. Rest of Asia-Pacific
10.4.8.6.1. Market size and forecast, by Approach
10.4.8.6.2. Market size and forecast, by Enterprise Size
10.4.8.6.3. Market size and forecast, by Industry Vertical
10.4.8.6.4. Market size and forecast, by Type
10.4.8.6.5. Market size and forecast, by Application
10.4.8.6.6. Market size and forecast, by Deployment
10.5. LAMEA
10.5.1. Key market trends, growth factors and opportunities
10.5.2. Market size and forecast, by Approach
10.5.3. Market size and forecast, by Enterprise Size
10.5.4. Market size and forecast, by Industry Vertical
10.5.5. Market size and forecast, by Type
10.5.6. Market size and forecast, by Application
10.5.7. Market size and forecast, by Deployment
10.5.8. Market size and forecast, by country
10.5.8.1. Latin America
10.5.8.1.1. Market size and forecast, by Approach
10.5.8.1.2. Market size and forecast, by Enterprise Size
10.5.8.1.3. Market size and forecast, by Industry Vertical
10.5.8.1.4. Market size and forecast, by Type
10.5.8.1.5. Market size and forecast, by Application
10.5.8.1.6. Market size and forecast, by Deployment
10.5.8.2. Middle East
10.5.8.2.1. Market size and forecast, by Approach
10.5.8.2.2. Market size and forecast, by Enterprise Size
10.5.8.2.3. Market size and forecast, by Industry Vertical
10.5.8.2.4. Market size and forecast, by Type
10.5.8.2.5. Market size and forecast, by Application
10.5.8.2.6. Market size and forecast, by Deployment
10.5.8.3. Africa
10.5.8.3.1. Market size and forecast, by Approach
10.5.8.3.2. Market size and forecast, by Enterprise Size
10.5.8.3.3. Market size and forecast, by Industry Vertical
10.5.8.3.4. Market size and forecast, by Type
10.5.8.3.5. Market size and forecast, by Application
10.5.8.3.6. Market size and forecast, by Deployment
CHAPTER 11: COMPETITIVE LANDSCAPE
11.1. Introduction
11.2. Top winning strategies
11.3. Product mapping of top 10 player
11.4. Competitive dashboard
11.5. Competitive heatmap
11.6. Top player positioning, 2023
CHAPTER 12: COMPANY PROFILES
12.1. Accenture
12.1.1. Company overview
12.1.2. Key executives
12.1.3. Company snapshot
12.1.4. Operating business segments
12.1.5. Product portfolio
12.1.6. Business performance
12.1.7. Key strategic moves and developments
12.2. Tata Consultancy Services Ltd.
12.2.1. Company overview
12.2.2. Key executives
12.2.3. Company snapshot
12.2.4. Operating business segments
12.2.5. Product portfolio
12.2.6. Business performance
12.2.7. Key strategic moves and developments
12.3. IBM Corporation
12.3.1. Company overview
12.3.2. Key executives
12.3.3. Company snapshot
12.3.4. Operating business segments
12.3.5. Product portfolio
12.3.6. Business performance
12.3.7. Key strategic moves and developments
12.4. Infosys Limited
12.4.1. Company overview
12.4.2. Key executives
12.4.3. Company snapshot
12.4.4. Operating business segments
12.4.5. Product portfolio
12.4.6. Business performance
12.4.7. Key strategic moves and developments
12.5. HCL Technologies Ltd.
12.5.1. Company overview
12.5.2. Key executives
12.5.3. Company snapshot
12.5.4. Operating business segments
12.5.5. Product portfolio
12.5.6. Business performance
12.5.7. Key strategic moves and developments
12.6. Cognizant Technology Solutions Corporation
12.6.1. Company overview
12.6.2. Key executives
12.6.3. Company snapshot
12.6.4. Operating business segments
12.6.5. Product portfolio
12.6.6. Business performance
12.6.7. Key strategic moves and developments
12.7. Capgemini
12.7.1. Company overview
12.7.2. Key executives
12.7.3. Company snapshot
12.7.4. Operating business segments
12.7.5. Product portfolio
12.7.6. Business performance
12.7.7. Key strategic moves and developments
12.8. Fujitsu Ltd.
12.8.1. Company overview
12.8.2. Key executives
12.8.3. Company snapshot
12.8.4. Operating business segments
12.8.5. Product portfolio
12.8.6. Business performance
12.8.7. Key strategic moves and developments
12.9. NTT DATA Group Corporation
12.9.1. Company overview
12.9.2. Key executives
12.9.3. Company snapshot
12.9.4. Operating business segments
12.9.5. Product portfolio
12.9.6. Business performance
12.9.7. Key strategic moves and developments
12.10. Wipro Ltd.
12.10.1. Company overview
12.10.2. Key executives
12.10.3. Company snapshot
12.10.4. Operating business segments
12.10.5. Product portfolio
12.10.6. Business performance
12.10.7. Key strategic moves and developments
12.11. DXC Technology Company
12.11.1. Company overview
12.11.2. Key executives
12.11.3. Company snapshot
12.11.4. Operating business segments
12.11.5. Product portfolio
12.11.6. Business performance
12.11.7. Key strategic moves and developments
12.12. Tech Mahindra Limited
12.12.1. Company overview
12.12.2. Key executives
12.12.3. Company snapshot
12.12.4. Operating business segments
12.12.5. Product portfolio
12.12.6. Business performance
12.12.7. Key strategic moves and developments
12.13. LTIMindtree Limited
12.13.1. Company overview
12.13.2. Key executives
12.13.3. Company snapshot
12.13.4. Operating business segments
12.13.5. Product portfolio
12.13.6. Business performance
12.13.7. Key strategic moves and developments
12.14. Oracle Corporation
12.14.1. Company overview
12.14.2. Key executives
12.14.3. Company snapshot
12.14.4. Operating business segments
12.14.5. Product portfolio
12.14.6. Business performance
12.14.7. Key strategic moves and developments
12.15. SAP SE
12.15.1. Company overview
12.15.2. Key executives
12.15.3. Company snapshot
12.15.4. Operating business segments
12.15.5. Product portfolio
12.15.6. Business performance
12.15.7. Key strategic moves and developments
12.16. Atos SE
12.16.1. Company overview
12.16.2. Key executives
12.16.3. Company snapshot
12.16.4. Operating business segments
12.16.5. Product portfolio
12.16.6. Business performance
12.16.7. Key strategic moves and developments
12.17. CGI Inc.
12.17.1. Company overview
12.17.2. Key executives
12.17.3. Company snapshot
12.17.4. Operating business segments
12.17.5. Product portfolio
12.17.6. Business performance
12.17.7. Key strategic moves and developments
12.18. Virtusa Corp.
12.18.1. Company overview
12.18.2. Key executives
12.18.3. Company snapshot
12.18.4. Operating business segments
12.18.5. Product portfolio
12.19. Unisys Corporation
12.19.1. Company overview
12.19.2. Key executives
12.19.3. Company snapshot
12.19.4. Operating business segments
12.19.5. Product portfolio
12.19.6. Business performance
12.19.7. Key strategic moves and developments
12.20. EPAM Systems, Inc.
12.20.1. Company overview
12.20.2. Key executives
12.20.3. Company snapshot
12.20.4. Operating business segments
12.20.5. Product portfolio
12.20.6. Business performance
12.20.7. Key strategic moves and developments

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