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Healthcare CRM Market by Functionality (Cross-CRM, Customer Service & Support, Digital Commerce), Deployment mode (Cloud & Web-Based Model, On-Premise Model), End-Use - Global Forecast 2024-2030

Publisher 360iResearch
Published Jan 15, 2024
Length 181 Pages
SKU # IRE18444248

Description

Healthcare CRM Market by Functionality (Cross-CRM, Customer Service & Support, Digital Commerce), Deployment mode (Cloud & Web-Based Model, On-Premise Model), End-Use - Global Forecast 2024-2030


The Healthcare CRM Market size was estimated at USD 17.72 billion in 2023 and expected to reach USD 18.92 billion in 2024, at a CAGR 7.44% to reach USD 29.31 billion by 2030.

FPNV Positioning Matrix

The FPNV Positioning Matrix is pivotal in evaluating the Healthcare CRM Market. It offers a comprehensive assessment of vendors, examining key metrics related to Business Strategy and Product Satisfaction. This in-depth analysis empowers users to make well-informed decisions aligned with their requirements. Based on the evaluation, the vendors are then categorized into four distinct quadrants representing varying levels of success: Forefront (F), Pathfinder (P), Niche (N), or Vital (V).

Market Share Analysis

The Market Share Analysis is a comprehensive tool that provides an insightful and in-depth examination of the current state of vendors in the Healthcare CRM Market. By meticulously comparing and analyzing vendor contributions in terms of overall revenue, customer base, and other key metrics, we can offer companies a greater understanding of their performance and the challenges they face when competing for market share. Additionally, this analysis provides valuable insights into the competitive nature of the sector, including factors such as accumulation, fragmentation dominance, and amalgamation traits observed over the base year period studied. With this expanded level of detail, vendors can make more informed decisions and devise effective strategies to gain a competitive edge in the market.

Key Company Profiles

The report delves into recent significant developments in the Healthcare CRM Market, highlighting leading vendors and their innovative profiles. These include Accenture PLC, Alvaria, Inc., Creatio EEMA Ltd., CrelioHealth Inc., hc1 Insights, Inc., International Business Machines Corporation, LeadSquared Inc. by MarketXpander Services Private Limited, Microsoft Corporation, NICE Ltd., Oracle Corporation, Salesforce, Inc., SAP SE, Veeva Systems Inc., Verint Systems Inc., and Zoho Group.

Market Segmentation & Coverage



This research report categorizes the Healthcare CRM Market to forecast the revenues and analyze trends in each of the following sub-markets:

Functionality
Cross-CRM
Customer Service & Support
Digital Commerce
Marketing
Sales
Deployment mode
Cloud & Web-Based Model
On-Premise Model
End-Use
Healthcare Payers
Healthcare Providers
Life Sciences Industry
Region
Americas
Argentina

Brazil

Canada

Mexico

United States
California

Florida

Illinois

New York

Ohio

Pennsylvania

Texas
Asia-Pacific
Australia

China

India

Indonesia

Japan

Malaysia

Philippines

Singapore

South Korea

Taiwan

Thailand

Vietnam
Europe, Middle East & Africa
Denmark

Egypt

Finland

France

Germany

Israel

Italy

Netherlands

Nigeria

Norway

Poland

Qatar

Russia

Saudi Arabia

South Africa

Spain

Sweden

Switzerland

Turkey

United Arab Emirates

United Kingdom

The report offers valuable insights on the following aspects:

1. Market Penetration: It presents comprehensive information on the market provided by key players.
2. Market Development: It delves deep into lucrative emerging markets and analyzes the penetration across mature market segments.
3. Market Diversification: It provides detailed information on new product launches, untapped geographic regions, recent developments, and investments.
4. Competitive Assessment & Intelligence: It conducts an exhaustive assessment of market shares, strategies, products, certifications, regulatory approvals, patent landscape, and manufacturing capabilities of the leading players.
5. Product Development & Innovation: It offers intelligent insights on future technologies, R&D activities, and breakthrough product developments.

The report addresses key questions such as:

1. What is the market size and forecast of the Healthcare CRM Market?
2. Which products, segments, applications, and areas should one consider investing in over the forecast period in the Healthcare CRM Market?
3. What are the technology trends and regulatory frameworks in the Healthcare CRM Market?
4. What is the market share of the leading vendors in the Healthcare CRM Market?
5. Which modes and strategic moves are suitable for entering the Healthcare CRM Market?

Note: PDF & Excel + Online Access - 1 Year

Table of Contents

181 Pages
1. Preface
1.1. Objectives of the Study
1.2. Market Segmentation & Coverage
1.3. Years Considered for the Study
1.4. Currency & Pricing
1.5. Language
1.6. Limitations
1.7. Assumptions
1.8. Stakeholders
2. Research Methodology
2.1. Define: Research Objective
2.2. Determine: Research Design
2.3. Prepare: Research Instrument
2.4. Collect: Data Source
2.5. Analyze: Data Interpretation
2.6. Formulate: Data Verification
2.7. Publish: Research Report
2.8. Repeat: Report Update
3. Executive Summary
4. Market Overview
4.1. Introduction
4.2. Healthcare CRM Market, by Region
5. Market Insights
5.1. Market Dynamics
5.1.1. Drivers
5.1.1.1. Growing aging population and a rise in chronic disease incidence
5.1.1.2. Increasing demand for structured data and automation in a healthcare organization
5.1.1.3. Rapid digitization coupled and shift towards online product ordering
5.1.2. Restraints
5.1.2.1. High installation cost of software
5.1.3. Opportunities
5.1.3.1. Increasing adoption of virtual treatments by the patients
5.1.3.2. Integration of artificial intelligence and machine learning in CRM tools
5.1.4. Challenges
5.1.4.1. Lack of security and privacy concerns
5.2. Market Segmentation Analysis
5.3. Market Trend Analysis
5.4. Cumulative Impact of High Inflation
5.5. Porter’s Five Forces Analysis
5.5.1. Threat of New Entrants
5.5.2. Threat of Substitutes
5.5.3. Bargaining Power of Customers
5.5.4. Bargaining Power of Suppliers
5.5.5. Industry Rivalry
5.6. Value Chain & Critical Path Analysis
5.7. Regulatory Framework
6. Healthcare CRM Market, by Functionality
6.1. Introduction
6.2. Cross-CRM
6.3. Customer Service & Support
6.4. Digital Commerce
6.5. Marketing
6.6. Sales
7. Healthcare CRM Market, by Deployment mode
7.1. Introduction
7.2. Cloud & Web-Based Model
7.3. On-Premise Model
8. Healthcare CRM Market, by End-Use
8.1. Introduction
8.2. Healthcare Payers
8.3. Healthcare Providers
8.4. Life Sciences Industry
9. Americas Healthcare CRM Market
9.1. Introduction
9.2. Argentina
9.3. Brazil
9.4. Canada
9.5. Mexico
9.6. United States
10. Asia-Pacific Healthcare CRM Market
10.1. Introduction
10.2. Australia
10.3. China
10.4. India
10.5. Indonesia
10.6. Japan
10.7. Malaysia
10.8. Philippines
10.9. Singapore
10.10. South Korea
10.11. Taiwan
10.12. Thailand
10.13. Vietnam
11. Europe, Middle East & Africa Healthcare CRM Market
11.1. Introduction
11.2. Denmark
11.3. Egypt
11.4. Finland
11.5. France
11.6. Germany
11.7. Israel
11.8. Italy
11.9. Netherlands
11.10. Nigeria
11.11. Norway
11.12. Poland
11.13. Qatar
11.14. Russia
11.15. Saudi Arabia
11.16. South Africa
11.17. Spain
11.18. Sweden
11.19. Switzerland
11.20. Turkey
11.21. United Arab Emirates
11.22. United Kingdom
12. Competitive Landscape
12.1. FPNV Positioning Matrix
12.2. Market Share Analysis, By Key Player
12.3. Competitive Scenario Analysis, By Key Player
13. Competitive Portfolio
13.1. Key Company Profiles
13.1.1. Accenture PLC
13.1.2. Alvaria, Inc.
13.1.3. Creatio EEMA Ltd.
13.1.4. CrelioHealth Inc.
13.1.5. hc1 Insights, Inc.
13.1.6. International Business Machines Corporation
13.1.7. LeadSquared Inc. by MarketXpander Services Private Limited
13.1.8. Microsoft Corporation
13.1.9. NICE Ltd.
13.1.10. Oracle Corporation
13.1.11. Salesforce, Inc.
13.1.12. SAP SE
13.1.13. Veeva Systems Inc.
13.1.14. Verint Systems Inc.
13.1.15. Zoho Group
13.2. Key Product Portfolio
14. Appendix
14.1. Discussion Guide
14.2. License & Pricing
FIGURE 1. HEALTHCARE CRM MARKET RESEARCH PROCESS
FIGURE 2. HEALTHCARE CRM MARKET SIZE, 2023 VS 2030
FIGURE 3. HEALTHCARE CRM MARKET SIZE, 2018-2030 (USD MILLION)
FIGURE 4. HEALTHCARE CRM MARKET SIZE, BY REGION, 2023 VS 2030 (%)
FIGURE 5. HEALTHCARE CRM MARKET SIZE, BY REGION, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 6. HEALTHCARE CRM MARKET DYNAMICS
FIGURE 7. HEALTHCARE CRM MARKET SIZE, BY FUNCTIONALITY, 2023 VS 2030 (%)
FIGURE 8. HEALTHCARE CRM MARKET SIZE, BY FUNCTIONALITY, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 9. HEALTHCARE CRM MARKET SIZE, BY DEPLOYMENT MODE, 2023 VS 2030 (%)
FIGURE 10. HEALTHCARE CRM MARKET SIZE, BY DEPLOYMENT MODE, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 11. HEALTHCARE CRM MARKET SIZE, BY END-USE, 2023 VS 2030 (%)
FIGURE 12. HEALTHCARE CRM MARKET SIZE, BY END-USE, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 13. AMERICAS HEALTHCARE CRM MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
FIGURE 14. AMERICAS HEALTHCARE CRM MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 15. UNITED STATES HEALTHCARE CRM MARKET SIZE, BY STATE, 2023 VS 2030 (%)
FIGURE 16. UNITED STATES HEALTHCARE CRM MARKET SIZE, BY STATE, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 17. ASIA-PACIFIC HEALTHCARE CRM MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
FIGURE 18. ASIA-PACIFIC HEALTHCARE CRM MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 19. EUROPE, MIDDLE EAST & AFRICA HEALTHCARE CRM MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
FIGURE 20. EUROPE, MIDDLE EAST & AFRICA HEALTHCARE CRM MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 21. HEALTHCARE CRM MARKET, FPNV POSITIONING MATRIX, 2023
FIGURE 22. HEALTHCARE CRM MARKET SHARE, BY KEY PLAYER, 2023

Pricing

Currency Rates
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