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Customer Success Platforms Market by Component (Services, Solution), Application (Customer Experience Management, Customer Service, Risk & Compliance Management), Deployment, Industry - Global Forecast 2024-2030

Publisher 360iResearch
Published Jan 15, 2024
Length 186 Pages
SKU # IRE18437769

Description

Customer Success Platforms Market by Component (Services, Solution), Application (Customer Experience Management, Customer Service, Risk & Compliance Management), Deployment, Industry - Global Forecast 2024-2030


The Customer Success Platforms Market size was estimated at USD 1.64 billion in 2023 and expected to reach USD 1.93 billion in 2024, at a CAGR 17.47% to reach USD 5.09 billion by 2030.

FPNV Positioning Matrix

The FPNV Positioning Matrix is pivotal in evaluating the Customer Success Platforms Market. It offers a comprehensive assessment of vendors, examining key metrics related to Business Strategy and Product Satisfaction. This in-depth analysis empowers users to make well-informed decisions aligned with their requirements. Based on the evaluation, the vendors are then categorized into four distinct quadrants representing varying levels of success: Forefront (F), Pathfinder (P), Niche (N), or Vital (V).

Market Share Analysis

The Market Share Analysis is a comprehensive tool that provides an insightful and in-depth examination of the current state of vendors in the Customer Success Platforms Market. By meticulously comparing and analyzing vendor contributions in terms of overall revenue, customer base, and other key metrics, we can offer companies a greater understanding of their performance and the challenges they face when competing for market share. Additionally, this analysis provides valuable insights into the competitive nature of the sector, including factors such as accumulation, fragmentation dominance, and amalgamation traits observed over the base year period studied. With this expanded level of detail, vendors can make more informed decisions and devise effective strategies to gain a competitive edge in the market.

Key Company Profiles

The report delves into recent significant developments in the Customer Success Platforms Market, highlighting leading vendors and their innovative profiles. These include Akita Ventures Limited, ChurnZero, Inc., ClientSuccess, Inc., Gainsight, Inc., Grexit, Inc., Microsoft Corporation, Natero, Inc. by Freshworks Inc., Oracle Corporation, Planhat AB, Promoto Inc., Salesforce.com, Inc., Strikedeck, Inc., and Totango Ltd..

Market Segmentation & Coverage


This research report categorizes the Customer Success Platforms Market to forecast the revenues and analyze trends in each of the following sub-markets:

Component
Services
Consulting Services

Managed Services

Professional Services

Support & Maintenance Services
Solution
Application
Customer Experience Management
Customer Service
Risk & Compliance Management
Sales & Marketing Management
Deployment
Cloud
On-Premises
Industry
Banking, Financial Services & Insurance
Government & Public Sector
Healthcare & Life Sciences
IT & Telecommunications
Retail & E-Commerce
Region
Americas
Argentina

Brazil

Canada

Mexico

United States
California

Florida

Illinois

New York

Ohio

Pennsylvania

Texas
Asia-Pacific
Australia

China

India

Indonesia

Japan

Malaysia

Philippines

Singapore

South Korea

Taiwan

Thailand

Vietnam
Europe, Middle East & Africa
Denmark

Egypt

Finland

France

Germany

Israel

Italy

Netherlands

Nigeria

Norway

Poland

Qatar

Russia

Saudi Arabia

South Africa

Spain

Sweden

Switzerland

Turkey

United Arab Emirates

United Kingdom

The report offers valuable insights on the following aspects:

1. Market Penetration: It presents comprehensive information on the market provided by key players.
2. Market Development: It delves deep into lucrative emerging markets and analyzes the penetration across mature market segments.
3. Market Diversification: It provides detailed information on new product launches, untapped geographic regions, recent developments, and investments.
4. Competitive Assessment & Intelligence: It conducts an exhaustive assessment of market shares, strategies, products, certifications, regulatory approvals, patent landscape, and manufacturing capabilities of the leading players.
5. Product Development & Innovation: It offers intelligent insights on future technologies, R&D activities, and breakthrough product developments.

The report addresses key questions such as:

1. What is the market size and forecast of the Customer Success Platforms Market?
2. Which products, segments, applications, and areas should one consider investing in over the forecast period in the Customer Success Platforms Market?
3. What are the technology trends and regulatory frameworks in the Customer Success Platforms Market?
4. What is the market share of the leading vendors in the Customer Success Platforms Market?
5. Which modes and strategic moves are suitable for entering the Customer Success Platforms Market?

Note: PDF & Excel + Online Access - 1 Year

Table of Contents

186 Pages
1. Preface
1.1. Objectives of the Study
1.2. Market Segmentation & Coverage
1.3. Years Considered for the Study
1.4. Currency & Pricing
1.5. Language
1.6. Limitations
1.7. Assumptions
1.8. Stakeholders
2. Research Methodology
2.1. Define: Research Objective
2.2. Determine: Research Design
2.3. Prepare: Research Instrument
2.4. Collect: Data Source
2.5. Analyze: Data Interpretation
2.6. Formulate: Data Verification
2.7. Publish: Research Report
2.8. Repeat: Report Update
3. Executive Summary
4. Market Overview
4.1. Introduction
4.2. Customer Success Platforms Market, by Region
5. Market Insights
5.1. Market Dynamics
5.1.1. Drivers
5.1.1.1. Benefits associated with cloud computing in customer success
5.1.1.2. Demand for advanced solution to monitor the customer score and reduce churn
5.1.1.3. Rising focus on consumer-centricity in end-user sectors
5.1.2. Restraints
5.1.2.1. Complexity associated with the data aggregation and synchronization from multiple silos
5.1.3. Opportunities
5.1.3.1. Adoption of advanced technologies such as AI and Machine Learning
5.1.3.2. Increasing investment in customer service platform start-ups
5.1.4. Challenges
5.1.4.1. Data security and privacy concerns
5.2. Market Segmentation Analysis
5.3. Market Trend Analysis
5.4. Cumulative Impact of High Inflation
5.5. Porter’s Five Forces Analysis
5.5.1. Threat of New Entrants
5.5.2. Threat of Substitutes
5.5.3. Bargaining Power of Customers
5.5.4. Bargaining Power of Suppliers
5.5.5. Industry Rivalry
5.6. Value Chain & Critical Path Analysis
5.7. Regulatory Framework
6. Customer Success Platforms Market, by Component
6.1. Introduction
6.2. Services
6.3.1. Consulting Services
6.3.2. Managed Services
6.3.3. Professional Services
6.3.4. Support & Maintenance Services
6.3. Solution
7. Customer Success Platforms Market, by Application
7.1. Introduction
7.2. Customer Experience Management
7.3. Customer Service
7.4. Risk & Compliance Management
7.5. Sales & Marketing Management
8. Customer Success Platforms Market, by Deployment
8.1. Introduction
8.2. Cloud
8.3. On-Premises
9. Customer Success Platforms Market, by Industry
9.1. Introduction
9.2. Banking, Financial Services & Insurance
9.3. Government & Public Sector
9.4. Healthcare & Life Sciences
9.5. IT & Telecommunications
9.6. Retail & E-Commerce
10. Americas Customer Success Platforms Market
10.1. Introduction
10.2. Argentina
10.3. Brazil
10.4. Canada
10.5. Mexico
10.6. United States
11. Asia-Pacific Customer Success Platforms Market
11.1. Introduction
11.2. Australia
11.3. China
11.4. India
11.5. Indonesia
11.6. Japan
11.7. Malaysia
11.8. Philippines
11.9. Singapore
11.10. South Korea
11.11. Taiwan
11.12. Thailand
11.13. Vietnam
12. Europe, Middle East & Africa Customer Success Platforms Market
12.1. Introduction
12.2. Denmark
12.3. Egypt
12.4. Finland
12.5. France
12.6. Germany
12.7. Israel
12.8. Italy
12.9. Netherlands
12.10. Nigeria
12.11. Norway
12.12. Poland
12.13. Qatar
12.14. Russia
12.15. Saudi Arabia
12.16. South Africa
12.17. Spain
12.18. Sweden
12.19. Switzerland
12.20. Turkey
12.21. United Arab Emirates
12.22. United Kingdom
13. Competitive Landscape
13.1. FPNV Positioning Matrix
13.2. Market Share Analysis, By Key Player
13.3. Competitive Scenario Analysis, By Key Player
14. Competitive Portfolio
14.1. Key Company Profiles
14.1.1. Akita Ventures Limited
14.1.2. ChurnZero, Inc.
14.1.3. ClientSuccess, Inc.
14.1.4. Gainsight, Inc.
14.1.5. Grexit, Inc.
14.1.6. Microsoft Corporation
14.1.7. Natero, Inc. by Freshworks Inc.
14.1.8. Oracle Corporation
14.1.9. Planhat AB
14.1.10. Promoto Inc.
14.1.11. Salesforce.com, Inc.
14.1.12. Strikedeck, Inc.
14.1.13. Totango Ltd.
14.2. Key Product Portfolio
15. Appendix
15.1. Discussion Guide
15.2. License & Pricing
FIGURE 1. CUSTOMER SUCCESS PLATFORMS MARKET RESEARCH PROCESS
FIGURE 2. CUSTOMER SUCCESS PLATFORMS MARKET SIZE, 2023 VS 2030
FIGURE 3. CUSTOMER SUCCESS PLATFORMS MARKET SIZE, 2018-2030 (USD MILLION)
FIGURE 4. CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY REGION, 2023 VS 2030 (%)
FIGURE 5. CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY REGION, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 6. CUSTOMER SUCCESS PLATFORMS MARKET DYNAMICS
FIGURE 7. CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY COMPONENT, 2023 VS 2030 (%)
FIGURE 8. CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY COMPONENT, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 9. CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY APPLICATION, 2023 VS 2030 (%)
FIGURE 10. CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY APPLICATION, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 11. CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY DEPLOYMENT, 2023 VS 2030 (%)
FIGURE 12. CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY DEPLOYMENT, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 13. CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY INDUSTRY, 2023 VS 2030 (%)
FIGURE 14. CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY INDUSTRY, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 15. AMERICAS CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
FIGURE 16. AMERICAS CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 17. UNITED STATES CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY STATE, 2023 VS 2030 (%)
FIGURE 18. UNITED STATES CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY STATE, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 19. ASIA-PACIFIC CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
FIGURE 20. ASIA-PACIFIC CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 21. EUROPE, MIDDLE EAST & AFRICA CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
FIGURE 22. EUROPE, MIDDLE EAST & AFRICA CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 23. CUSTOMER SUCCESS PLATFORMS MARKET, FPNV POSITIONING MATRIX, 2023
FIGURE 24. CUSTOMER SUCCESS PLATFORMS MARKET SHARE, BY KEY PLAYER, 2023

Pricing

Currency Rates
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